PASSWORD MANAGER
https://pwmanager.henrico.k12.va.us
(you must put the “s” in https to access)
Starting the Process
https://pwmanager.henrico.k12.va.us
• Enter your Username
• (username is the first part
of your HCPS e-mail
address. (Example:
HCPS0\jadoe)
• To verify your e-mail
address, enter the
characters you see on the
screen and click ok!
• The characters are not
case sensitive.
My Questions and Answer Profile
IMPORTANT: This must be completed before your password expires
• Click on “My Questions and
Answers Profile” link. Enter
the characters and click
next.
• On the next screen, enter
your current e-mail (Active
Directory) password
Answer your personal questions
• The minimum length of an
answer must be 3
characters
• All answers must be unique
• You must answer both
mandatory questions, both
helpdesk questions and one
optional question
• Once you have completed,
you should receive e-mail
showing it was updated
successfully.
SUCCESS
• You have successfully
completed your
Question and Answer
Profile.
• Click “Go to home page”
to complete the process
for changing your
password.
Change/Manage My
Password
https://pwmanager.henrico.k12.va.us
https://pwmanager.henrico.k12.va.us
• To change or update
your password, click
Manage My Password
Credentials
• Enter your current
e-mail (Active
Directory)
password.
Review the Password Policy to enter
your new password
• At least one UPPERCASE
character (A-Z)
• At least one lowercase
character (a-z)
• At least one digit (0-9)
• At least one special character
(such as !@#$%^&*)
• It must be at least 8 characters
• You may not use words in the
Password Manager Dictionary
• Example: T3chn0lo@y
Restart Your Computer
• An e-mail will be sent to
you once you have
successfully changed
your password.
• Please DO NOT write
your password down for
others to see.
• RESTART YOUR
COMPUTER……..
iPad and iPhone Users
• Once you have set up your
profile and have changed
your active directory
password, your i-phone
will prompt you stating
your username or
password is incorrect.
Please choose “Settings”
and follow instructions. It
may take sometime for it
to show on the i-phone
Next Required Password Change
https://pwmanager.henrico.k12.va.us
• An e-mail notification
will be sent prior to
your required password
change date.
• To change your
password, click
“Manage My
Password”.
• To reset a forgotten
password, click “Forgot
My Password”