BSNL KANNUR SSA
// Welcome to //
Consumer Advocacy Group Member &
Esteemed Customers of Kannur SSA
for the
“Consumers Education Workshop”
11-01-2013
Phone connections
BSNL
12,10,44,765
Delhi
41,76,212
Mumbai
45,83,888
Tele Density
Market Share
10.16
14.37
PSU Total
12,98,04,865
10.53
13.14
Pvt Operators
79,16,95,446
74.73
86.86
G.Total
92,15,00,311
85.26
100.00
BSNL
1,05,61,676
31.62
29.28
Pvt. Operators
2,55,12,967
76.37
70.72
Total
3,60,74,643
107.99
100
KERALA
ABOUT BSNL
Bharat Sanchar Nigam Limited, erstwhile Department of
Telecom, is an Indian state-owned Telecommunications
company headquartered in New Delhi, formed on 01-10-2000
BSNL is the Largest provider of Fixed Telephone and
Broadband connections in the country
 BSNL is fourth largest provider of Telephones
(Fixed + Mobile ) in the country
 Telephones (Wired Line + Mobile ) : BSNL is the Number
One service provider in Kerala
 Mobile Phones : BSNL is at Number Two, closely behind IDEA , in Kerala.
BSNL KANNUR SSA
THE LIFELINE OF
KANNUR, KASARAGOD REVENUE
DISTRICTS & Union Territory
of MAHE
STATUS OF KANNUR SSA
No. of Exchanges
No. of landline connections
PCOs working
ISDN Connections
Broadband Stations
Broadband connections working
Total GSM Connections working
No. of GSM BTS working
No of new Mobile BTS proposed, to be
commissioned by December 2013
172
3,82,000
7,851
526
204
68,684
11.2-lakhs
630
180
No. WiMAX BTS working
55
No.of WLL BTS working
166
SERVICES OFFERED

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Wire line Telephone connections
CDMA based fixed line
GSM based 2G / 3G mobile connections
Landline based Broadband connections
Wireless based Broadband (WiMAX) connections
FTTH / GPON services
Leased Line / MPLS VPN to Business customers
IN services
Dial Up internet services
3G broadband service through data card
Wideband through EVDO
Public Grievance
Redressal
Fault booking ( Land Line Phones & BB ) – 198
PG (Public Grievance) cell in SSA
– 1095
 PG (Public Grievance) cell in Circle office – 1094
 Broadband Help Desk
– 1504 / 12678
 Billing Complaints ( LL & BB )
- 1661/1662.
GSM CALL CENETER NUMBERS
Call Center Nos.:
• 2501 – Mobile Value added services complaints (Content
Providers Service)
• 2502 - General Prepaid Mobile Tariff enquiry & Recharge
Complaints
• 2503 – Postpaid Complaints
• 2504 – GPRS, 3G, Data & Blackberry complaints
. 1502 – WiMAX / CDMA call center
• 1503 / 9447024365 – Main call center
• 1504 – Broadband service
• 1505 – Blackberry service support
• 1506 – ISD enquiry / complaints
Mobile : General Information
Description
Format
Mobile No./ Plan / Freebies / Validity, Main
account balance, Expiry date
*123#
Activated Voice STVs
*124*1#
Last call charge
*102#
Activated F & F Nos.
*124#
Activated unlimited Voice STVs
*124*2#
SMS balance enquiry
*124*3#
GPRS balance
*124*4#
Activated ISD STV
*124*6#
Data balance enquiry
data<sp>2G OR
data<sp>3G to 53733
Message centre nos.
+919442099997
+919440099997
For setting miss call alert
(no subscription charge)
Settings – call divert – out
of reach – set as +9117010
•SMS and Direct Calling is the cheapest and effective
way of Marketing.
•Telemarketing invades the privacy and make
customers irritant.
•TCCCP Regulations-2010 enable to block such
Unsolicited commercial calls/SMS.
Category of Telemarketing Communication
Procedure for Registration
1. Fully Blocked Category : Stoppage of all Commercial Calls / SMS
Write “START 0” and send SMS to 1909
2. Partially Blocked Category: Stoppage of all Commercial Calls / SMS
except SMS from seven Preferences
For receiving Messages from Banking / Insurance / Financial / Credit
Cards,
Write “START 1” and send SMS to 1909
For receiving Messages from Real Estates –
Write “START 2” and send SMS to 1909
For receiving Messages from Education –
Write “START 3” and send SMS to 1909
For receiving Messages from Health –
Write “START 4” and send SMS to 1909
>Consumer Goods/Automobiles -Write “START 5” and send SMS to 1909
>Commn./ Broad-casting / Entertainment –
Write “START 6” and send SMS to 1909
On successful registration , Customer receive an SMS
confirming Exercised option and a unique registration
number within 24 hours. The registration will be
effective within 7 days.
The customers can check their status of their
registration by clicking the LINK “Customers Registration
status” on
www.nccptrai.gov.in
New Wire-line Telephone Connection
A)One time Installation charges:
> Rs.550 for Rural & Rs.750 for Urban
B) Security deposit (Refundable):
> Local + STD=Rs.500 & Local + STD + ISD= Rs.2000
Note: Those who arrange own Telephone Instrument will get
300-mcu free for 3-months (@100 mcu / month)
PULSE RATE APPLICABLE FOR LANDLINE
Calls Originating from BSNL Fixed Landline / WLL
BSNL N/W
OTHER N/W
Particulars
LL/WLL
MOBILE
FIXED
MOBILE
Calls within
Kerala
3 min.
2 min.
3 min.
1 min.
Calls outside
Kerala
3 min.
1 min.
3 min.
1 min.
CENTREX FACILITY FROM LANDLINE
• Two or more Subscribers within the SDCA / Switching
group Area can form a group & these grouped numbers
can make calls by using short codes.
Advantages of Centrex facility
(a) All intra Centrex calls are free
(c) It is just like an EPABX, but there is no initial investment
or maintenance cost.
CHARGES FOR CENTREX FACILITY
No. of Telephones in
Centrex
Monthly plan charges / Subscriber
2
Rs.50
3
Rs.75
4
Rs.100
> 4 DELs, Centrex charge based on FMC
FMC Below 200
FMC 201-425
FMC 500 &
above
5 to 15
Rs.75/
Rs.60/
Rs.0/
16 to 50
Rs.60/
Rs.40/
Rs.0/
51 to 100
Rs.40/
Rs.25/
Rs.0/
100 to 500
Rs.25/
Rs.0/
Rs.0/
FEATURES OF Present CDR BILLING
> Landline & Broadband customers may please visit the
self care portal of BSNL and register their Mobile No. and
E-mail ID for getting,
. Details of Bill raised
. Payment acknowledgement
. Bills through E-mail
. On line Bill payment - (1% discount)
. Voice call details & Broadband Usage view
. Fault booking & Clearance details
http://selfcare.sdc.bsnl.co.in
HOME UNLIMITED BB PLANS
Plan
Speed
FMC for Landline
ULD 499
512Kbps upto 4GB,
beyond 256Kbps
Free calls
As per plan
Nil
ULD 625
Do
Nil
100
Combo
ULD 750
1Mbps upto 6GB, beyond
512Kbps
Nil
Nil
Combo
ULD 900
4Mbps upto 8GB, beyond
512Kbps
Nil
400
Pl.Note: 250 plan allows 1GB free
 Total charge payable = 250 + 180 = Rs.430 in Urban area
 If the customer uses additional 3GB usage, then the additional usage
charge = Rs.900
 Hence the total charge payable = 430 + 900 = Rs.1330
If this customer is opting above mentioned 625 plan, he can save
Rs.705 and 50 additional free calls
GENERAL UNLIMITED BB PLANS
Plan
Speed
FMC for Landline
Free calls
Combo
ULD 850
2Mbps upto 8GB,
beyond 512Kbps
Nil
350
Combo
ULD 1000
2Mbps upto 15GB,
beyond 256Kbps
Nil
450
Combo
ULD 1350
4Mbps upto 20GB,
beyond 512Kbps
Nil
250
GENERAL COMBO LIMITED PLANS (No FMC for Landline)
Combo
299
Upto 512 Kbps
1GB
Nil
FN Combo
500
Upto 2Mbps
1.5GB + Night UL
175
FN Combo
599
Upto 512 Kbps
4 GB + Night UL
200
Combo
1111
Upto 2Mbps
15 GB
500
WiMAX – WORLD-WIDE INTEROPERABILITY FOR MICROWAVE ACCESS
LAST MILE WIRELESS BROADBAND INTERNET SERVICE
PROVIDES WIRELESS BROADBAND SERVICE
NO ACTIVATION / INSTALLATION CHARGES
SPEED UP TO 2-Mbps
Rs.999 unlimited usage for home users, whereas
Rs.1999 unlimited usage business customers
One time purchase cost for Wi-MAX CPE is Rs.1,500
Rs.399 / month allows 2.5GB free usage at 2Mbps speed,
additional usage @ Rs.100/ GB
WIRELINE - RURAL TARIFF PLAN
Plans
General
Economy
Sulabh
Gramin 75
Plan charges
in Rs.
110
150
75
75
Free calls
75
150
0
75
Annual
payment in
Rs.
1100
1500
750
750
Up to 300
@80ps &
beyond @
1.20
Up to 300 @80ps
& beyond @ 1.20
1.20 if
reqd.
Up to 300
@Re.1/&
beyond @
1.20
Call charges
beyond free
calls
WIRELINE - URBAN TARIFF PLAN
Plans
General
Economy
Sulabh
Plan charges
in Rs.
180
300
99
Free calls
50
225
0
Annual payment in
Rs.
1800
3000
990
Call charges
beyond free calls
in Rs.
1.00
up to 300 &
beyond @ 1.20
1.20
1.20, if reqd.
WIRELINE - SPECIAL PLANS
(For Rural & Urban Area)
Plans
Special
Special
+
Super
Premium
Plan charges
in Rs.
425
975
1450
2450
Free calls
400
1000
1500
3000
Annual payment
in Rs.
4250
9750
14500
24500
1.10
1.00
0.90
0.80
Call charges
beyond free
calls
in Rs.
UNLIMTED USAGE PLANS FOR RURAL AREA
Plan Name
UL-350
UL-500
TV-250
Fixed Monthly Charges (FMC)
350
500
250
Free Talk value in Rs.
Nil
Nil
200
Unlimited
1.00
Call charges to BSNL Fixed line Unlimited
Call charges to BSNL Mobile
Call charges to Other ops’ n/w
0.60
Unlimited
1.00
1.00
1.00
1.00
Pulse rate applicable
60 sec
UL – Unlimited
 TV – Talk value
* For annual payment option, Discount on FMC for two months

UNLIMTED USAGE PLANS FOR URBAN AREA
Plan Name
UL-450
UL-600
TV-250
FMC in Rs.
450
600
250
Free Talk value in Rs.
Nil
Nil
200
Call charges to BSNL Fixed line
Unlimited
Unlimited
1.00
Call charges to BSNL Mobile
Call charges to Other ops’ n/w
0.60
Unlimited
1.00
1.00
1.00
1.00
Pulse rate applicable
60 sec
TV
– Talk Value
* For annual payment option, Discount on FMC for two months
Similarly
Broadband Combo plan opted Customers can avail
unlimited free talk facility to BSNL n/w for Rs.375 / Rs.475 in
Rural / Urban areas respectively
FTTH- Fibre To The Home
• BSNL will extend fibre from its nearest Central Office (CO)
location directly and install at the customers identified
locations. The services such as Voice, Broadband, IPTV etc.
will be enabled as per the customers request.
• This service is now available under Kannur Municipal area
• This service provides symmetrical speed
• Activation / Installation charge = Rs.1000
• ONT security deposit payable = Rs.1000 (refundable)
• FTTH BB Plan starting from Rs.2999 onwards
Phone Plus Services
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

Call Waiting: Activation - 118……Deactivation - 119
Hot Line
Call Transfer
Morning Alarm : Actn: 116HHMM…….Deactn: 117HHMM
Call Hunting
CLIP
Electronic Locking STD/ISD ………xxxx – 4digit secret code
Registration: 123 xxxx xxxx
All O/G calls barring……..124 xxxx 4
STD locaking …………....124 xxxx1
Opening……………………124 xxxx0
Call conferencing facility
PCO
Security Deposit for New Connection:
• PCOs w/o ISD facility - Rs.600/ for Rural &
Rs.1000/ for Urban
• ISD facility will be provided after taking an additional deposit of Rs.2000/
• Minimum Guarantee:
> Rs.80/ for Rural area
> Rs.200/for Urban area
•Service Tax @ 12.36% extra
U-ITC BSNL PREPAID CARDS







Use it for local / STD / ISD call from any BSNL landline /
Mobile phones
Tariff feature ……….. Pay-Per-Second
Cards can be used from telephone having no outgoing
facility
Access code is 1802425
Storing / Attaching the 16 digit code and access code
1802425 in mobile contacts is possible, which made this
card customer friendly
Store the following with the contact name “UITC”or any
other name of your choice in your handset / feature phone
1802425p1p<16 digit secret code>#<destination number>#
(p Stands for pause & 3 consecutive pressing of * will
insert a pause in Nokia phones).
U-ITC – PINLESS DIALLING FACILITY






PIN less dialing of UITC implemented
Procedure to attach / Store
The PIN less dialing is enabled once the customer attaches
the PIN by dialing 1288425
The customer has to dial this number once to register the
pin for CLI attachment, each time new UITC is used
After successful registration/ attachment, authentication is
automatically done using CLI, and upto 5 CLI can be
attached with a pin. But no CLI can attach more than one
pin at a time.
The customer can also detach PIN by dialing 1288425 after
the available balance is exhausted.
Call conferencing facility also possible by using U-ITC
U-ITC – TARIFF
MRP in Rs.
20
55
110
300
550
1100
Talk value in Rs.
16
47
100
281
520
1050
Validity in days
10
30
60
90
120
180
Call charges within the country
1ps for 1sec to any network
Country
ISD Pulse rates (Ps./sec)
1-min. charge (Rs./min)
Saudi, Kuwait,
Behrin, Yeman
11
6.60
UAE
12
7.20
Quatar, UK, Australia,
Newsealand
13
7.80
Oman
18
10.80
Sri Lanka, Nepal,
Bangladesh, Bhutan,
Pakisthan
14
8.40
Maldeep
45
30
WIRELINE
BROADBAND
• Require ADSL Modem at Customer Premises
Modem type LAN
Wi-Fi
Wi-Fi Range (LOS) Rate Approx
Availability
Type I
No
Nil
1100
Open Mkt
b/g standard
100 feet
2000
Open Mkt
n standard
300 feet
3000
Open Mkt
Type II
1/4
1/4
For knowing the Broadband usage, Please visit:
http://selfcare.sdc.bsnl.co.in
For enquiry: 12678 / 1504 / www.bsnl.co.in
WHAT ALL CAN I DO WITH 1-GB DOWNLOAD

1 Byte = 8 Bit

1 MB = 1024 KB

1 GB = 1024 MB

An average web page is about 100 - 200 KB

1 hr. Text chatting require around 10 MB, So we are able to
chat around 100 hours for 1 GB

1 –email – 10 KB

1 hr. on line Game – 50 to 100 MB

1 hr. voice & video chatting – 50 MB to 300 MB

1 MP-3 Music file – 2 to 5 MB
NMEICT
(National Mission on Education
through Information & Communication Technology
 A Project of Ministry of HRD, Govt. of India
 BSNL has to provide
.1-GB VPN over Broadband Connectivity to Universities
. 512-Kbps Broadband connections to colleges affiliated to
any university @ Rs.1125 per annum
 Students to share the study materials, library , question
papers etc. of different universities, there by we can boost
our knowledge resources
 Bundled 10 Mbps & 20 Mbps connectivity in optical fiber
cable is also coming under this project @ Rs.22500 /
Rs.45,000 per annum
BSNL KANNUR SSA
Pl.Visit our web site:
http://web.bsnlkannur.in
www.bsnl.co.in
Thank You
--------------------------
JAI BSNL
JAI BHARATH