Servant –Leadership
An Introduction to the Power of Leadership Through Service
Mercedes Clement
Senior Professor/Librarian
Chair of Library Services at DSC
1200 W. Int’l Speedway Blvd
Daytona Beach , FL 32114
[email protected]
About Mercedes
MS Library Science – Florida State University
MS Education Foundation – University of Florida
BS Arts & Science – University of Florida
Diploma- Bible Studies – Ecole Evangelique de la Bible, Haiti
Areas of responsibility include overall management of library operations, supervision of library
personnel, departmental budget management, coordination of planning and assessment for library
areas, administrative contact for College Center for library automation.
In addition, my responsibilities comprise of management of the library technical services
department and supervision of personnel.
Furthermore I am one of the 39 Council Member for Florida Virtual Campus. Prior to Daytona
State College, I worked at the University of Florida in acquisitions and cataloging departments
Foundations of Servant Leadership
Characteristics Servant Leadership
Companies/Organnizations which practice Servant Leadership
Examples/Case study
How to become a Servant Leader?
Are you a Servant Leader?
Additional Resources
Robert. K Greenleaf
Largely considered the father of modern Servant-Leadership
38 Years at AT&T, largely in management training and
25 Years consulting on Servant Leadership thereafter
Coined the term Servant-Leader in 1970’s
Founded Center for Applied Ethics (now Greenleaf Center
for Servant-Leadership)
Hermann Hesse’s short novel Journey to the East in 1960’s
Account of a mythical journey by a group of people on a spiritual quest
True leadership stems first from a desire to serve
The Servant as Leader (1970)
The Institution as Servant (1972)
Trustees as Servants (1972)
Adapted from “The Servant as Leader”:
The servant-leader is servant first… It begins with the natural
feeling that one wants to serve, to serve first. Then conscious
choice brings one to aspire to lead. That person is sharply different
from one who is leader first…
…The best test, and difficult to administer, is: Do those served grow
as persons? Do they, while being served, become healthier, wiser,
freer, more autonomous, more likely themselves to become
servants? And, what is the effect on the least privileged in society?
Will they benefit or at least not be further deprived?"
Post –Greenleaf
Following Greenleaf, a wealth of Servant-Leadership experts emerged
Larry Spears:
• President / CEO of Greenleaf center for 25 years
• Author of hundreds of publications on Servant-Leadership
• Founded the Spears Center
James Autry:
• President of magazine group for Meredith Corporation
• Author of 8 Books
• Focus on implementation
James C. Hunter:
• 25 Years in Servant-Leadership
• 2 of the most popular books on Servant-Leadership
• Consulted many of the world’s most admired companies
Others: Ken Blanchard, Stephen Covey, Peter M. Senge, Jim Collins….
Greenleaf’s Model of Servant Leadership
• Servant leaders are leaders who put other
people’s needs, aspirations and interest
above their own
• Servant leaders deliberate choice is to serve
• Servant leader’s chief motive is to serve first,
as opposed to lead
Word Cloud
The Ten Characteristics of Servant Leadership
 Listening
 Conceptualization
 Empathy
 Foresight
 Stewardship
 Healing
 Awareness
 Commitment to the
growth of the people
 Persuasion
 Building community
Three Groups of Servant Leadership
Relationship-building Actions
Listening – (to self and others)
Empathy – (understanding)
Healing – (search for wholeness of self and others)
Awareness – (of self and of others)
Future-oriented Actions
 Persuasion – (building consensus)
 Conceptualization – (dreams and of day-to-day operations)
 Foresight – (intuitive ability to learn from past and see future
consequences of actions)
Three Groups Continued…
Community – oriented Actions
 Stewardship – (holding institution in trust for the good of society)
 Commitment to Growth – (personal, professional, spiritual of self
and others)
 Building Community – (benevolent, humane, philanthropic, to
benefit others)
 “Holding something in trust for another”.
 Making a positive difference in the future
is characteristic of the stewardship
Commitment to the growth of the people
 People have intrinsic value
Building Community
 True community can be created
by connecting and networking…
Servant-Leadership, itself a paradox, requires a constant balance…
Be Without Pride
Be Spontaneous
Say, “I’m Wrong”
Enough To
Admit You Don’t Know
Be Open To Change
Examples of Balance
Paradoxes are not easy to balance. Here are a few examples…
Great Enough to be Without Pride
Team gets the credit, you get the blame
Compassionate Enough to Discipline
Must not be soft – set high expectations and follow through
Right Enough to Say, “I’m Wrong”
Leaders make mistakes too, admit you are human
Wise Enough to Admit You Don’t Know
Find out quickly, but do not mislead
Busy Enough to Listen
Beware the busy manager – they do not lead
Criteria for companies
that practice Servant Leadership
 Openness & fairness
 Camaraderie & friendliness
 Opportunities
 Pride in work & company
 Pay & benefits
 Security
Some of the well respected companies practice Servant –Leadership…
Fortune’s 100 Best Companies to Work For: 1/3 of Top 35
10 of America’s Most Admired Companies
Case Study---Starbucks
In 1997, three Starbucks employees were murdered in DC
during a botched robbery. The story was told how Howard
Schultz, CEO, did not call Public Relations or legal counsel.
Instead, Schultz dropped everything, flew to the store and
spent the entire week visiting with the families and
employees in the area.
Dave Olson, Senior Vice President of the Culture and
Leadership Development said: Leadership is largely about
having courage to do the right thing. Or, as Behar, CEO
said: Leading with compassion never stops there is no time
Southwest Airlines
• Perhaps one of the best ways to define
servant leadership is to read about what
Colleen Barrett, President of Southwest
Airlines, said about their leadership
She said:
“We do build our pyramid a
bit different…at the top of
our pyramid in terms of
priority is our employees,
and delivering to them
proactive customer
Examples of historic Servant –Leaders…
“A genuine leader is not a
searcher for consensus but a
molder of consensus.”
“I suppose leadership at
one time meant muscles;
but today it means getting
along with people”.
Martin Luther King, Jr.
Mahatma Gandhi
“For even the Son of
Man did not come to be
served, but to serve”.
Jesus of Nazareth
“Kind words can be short
and easy to speak, but their
echoes are truly endless”.
Mother Theresa
How Does One Become A Servant Leader?
• From what we can understand, becoming a
servant leader is more a state of mind than a
set of directions.
Becoming a servant leader does not follow a
step by step process.
This style of leadership development is an
on-going, life-long learning process.
Become a Servant Leader Continue…
• Survey shows that 85% of those who become
a leader do so because of the influence of
other leaders.
Great leaders influence and reproduce
The law of reproduction is to identify,
prepare, and affirm.
“Example is not the main thing,
influencing others, it is the only thing”
Albert Schweitzer
Are you a Servant Leader?
Additional Resources
Recommended texts…
Greenleaf Center:
Spears Center:
Consulting / Development:
Servant Leader (Greenleaf, 1977)
The Servant (Hunter, 1998)
The Servant Leader (Autry, 2001)
Practicing Servant Leadership (Spears & Lawrence, 2004)
World’s Most Powerful Leadership Principle (Hunter, 2004)
Publications referenced, paraphrased or extracted from include the following:
Autry, James A.; The Servant Leader: How to Build a Creative Team, Develop Great Morale, And
Improve Bottom-Line Performance. Three Rivers Press, New York, NY 2001.
DeGraaf, Don; Tilley, Colin; Neal, Larry; Servant-Leadership Characteristics in Organizational
Life. Greenleaf Center for Servant-Leadership. Westfield, Indiana. 2001.
Greenleaf, Robert K.; Servant Leadership: A Journey into the Nature of Legitimate Power &
Greatness. Paulist Press, Mawah, NJ. 1977, 1991, 2002.
Hansel, T. ; Holy Sweat. Word. Dallas, TX. 1987.
Hunter, James C.; The World’s Most Powerful Leadership Principle: How to Become a Servant
Leader. Crown Business, New York, NY. 2004.
Spears, Larry C., Lawrence, Michelle (et al); Practicing Servant Leadership: Succeeding
Through Trust, Bravery, And Forgiveness. Jossey-Bass, San Fransisco, CA . 2004
Spears, Larry C.; Diary of Alpha Kappa Psi (article: Servant-Leadership). Gary L. Epperson,
CAE. Spring 2008.
“If your actions inspire others to dream
more, learn more, do more and become
more, you are a leader.”
John Quincy Adams
Mercedes Clement
Chair of Library Services
Thank you for your time!

Servant –Leadership An Introduction to the Power of Leadership