July 11, 2013
Tinley Park, Illinois
Student Supports and Advising for
Retention and Success
Lincoln Land Community College
Prairie State College
Illinois College Advising Corps
Lincoln Land Community College:
Collaborating across Departments for Student Success
“Student success is a vital part of our strategic
plan. These new programs stem from the
Foundations of Excellence self-study and First
Year Experience team.”
Dr. Charlotte Warren, LLCC President
Foundations of Excellence
• John N. Gardner Institute for Excellence in
Undergraduate Education
• Externally guided self-study
• Aspirational model for the beginning college
experience
• Campus-wide participation (task force)
• Current Practices Inventory and Evaluation
• Action Plan for improvement
AQIP – Action Project: First Year
Experience
• Phase I – Initial Connections
– College Prep Summit
• Phase II – Transition
– New Student Orientation,
– Parent Orientation and Family Connections
• Phase III – Integration
– Early Alert
– First Year Seminar
Position Created
• Director, Retention & Student Success
• Bring focus and establish an owner for student
success initiatives
• Coordinate existing resources and services
into a more intentional and comprehensive
approach to student success and retention.
Mandatory New Student Orientation
• Mandatory = hold on registration
• For all first-time, degree or certificate seeking
students
• Piloted Spring 2013 with 500 students
• Main campus, 4 education service areas
(other campuses)
Program Overview
• Outcomes
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Engagement
Expectations
Support Services
Technology
• Main Campus
– Welcome: Student Orientation Leaders
– Info Sessions & Tour: Various departments
– Tech Workshop and Registration: Enrollment Services, Admissions and
Advising
• ESAs
– Seminar with activities
– Tech Workshop and Registration
– Optional Tour
Key Steps at the Point of Admission
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Identification
Restriction
Admissions
Placement
Advising
Orientation
Registration
How Advising is Integrated
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Meet with advisor prior to orientation
Interpret placement scores
Identify goal and major
Recommend classes and create student
education plan
• Register student for next New Student
Orientation
• Instruct how to activate LLCC account
Student Feedback
• “It was very useful connecting with the leaders,
because they can help you with anything you need.”
• “The most beneficial part of the orientation would
have to be, knowing how to get involved, because I like
to be involved with activities at the school.”
• “Orientation helped most in dealing with everything
online and how to schedule my classes.”
• “I will use what I learned at orientation because I now
know where more places on campus are and what is
offered and I will be able to use it to my advantage.”
Have Advising, Will Travel:
Bringing Advising to Students of Developmental English
Prairie State College
Loretta M. Kucharczyk, Ph.D.
Coordinator of Intentional Advising
Prairie State College
Pre-College Writing (ENG099)
6 cr. pre-college writing & reading
3 cr. pre-college writing
3 cr. pre-college writing & gen ed class 3-4 cr.
All include Intentional Advising (IA)
(AKA Intrusive Advising)
Intrusive Advising
Intentional Advising (IA)
Appreciative Advising
IA Pieces (part 1)
1. pre-semester review
2. communication
(early information)
(faculty and students)
3. week 1: introductory visit
4. quick visits
(in-class)
(in-class)
IA Pieces (part 2)
5. early assistance
6. IA topic visits
(calls to students)
(in-class)
7. appointments with students
8. bulletin board
(office)
(office area)
9. post-semester work
(data and calls)
IA: Money Talks
Financial Aid SUPER Basics
o FAFSA
(website, no cost to file)
o academic year, dates, deadlines
o satisfactory academic progress information
o selected rules and regulations
Loan and Scholarship SUPER Basics
IA: Who, What, When, and Where
o modified academic calendar
focus on dates; realize “now and the next”
o campus information, services, and locations
organized, compact, sturdy
o selected college vocabulary and information
o college catalog
IA: What’s the Plan?
o degree and certificate information
o “Your Presidential Cabinet”
Bloom: Appreciative Advising
o general education
communication; humanities and fine arts;
math; science, and; social/behavioral science
o PowerPoint copy
o some samples
o IA effort at PSC
Please Consider Adding
To Your Professional Library
Illinois College Advising Corps:
A Retention Approach
A program of the University of Illinois system and in partnership with the National
College Advising Corps.
Mission: To assist, educate, lead, and inspire first generation, low-income,
underrepresented youth in the enrollment and completion of post-secondary education.
Illinois College Advising Corps:
Timeline
Roberto Clemente
Waukegan
National College Springfield Southeast
Advising Corps Rantoul Township
2005
2008
Roberto Clemente
Waukegan
Springfield Southeast
Rantoul Township
Walter H. Dyett
Gage Park
Round Lake
Lanphier
Roberto Clemente
Waukegan
Springfield Southeast
Rantoul Township
Walter H. Dyett
Gage Park
Round Lake
Lanphier
Thomas Kelly
East Aurora
Richard T. Crane
Manual
2009
2010
Roberto Clemente
Waukegan
Springfield Southeast
Rantoul Township
Walter H. Dyett
Gage Park
Round Lake
Lanphier
Thomas Kelly
East Aurora
Richard T. Crane
Manual
Wells Comm Academy
Michelle Clark
George Henry Corliss
Frederick Douglass
Rich East
Rich South
Rich Central
Crete-Monee
Maine East
Benito Juarez
2011
Retention
Waukegan
Springfield Southeast
Rantoul Township
Walter H. Dyett
Gage Park
Round Lake
Lanphier
Thomas Kelly
East Aurora
Richard T. Crane
Manual
Wells Comm Academy
Michelle Clark
George Henry Corliss
Frederick Douglass
Rich East
Rich South
Rich Central
Crete-Monee
Maine East
Benito Juarez
George Washington
2012
Illinois College Advising Corps:
In 2013
23
High Schools
6500
seniors directly impacted
30
Colleges
83%
pilot cohort retention
Illinois College Advising Corps:
Near-Peer Mentoring
The near peer model has been remarkably successful because high
school students are more likely to engage with young adults who
look, think, and act as they do.*
• Recent college graduates
• Share similar challenges that their students are experiencing
• Maximum two year commitment
• Focused on fostering a college-going culture (Adviser) and promoting year one
college success (Coach)
*Institute for Higher Education Policy, 2010
Illinois College Advising Corps:
Model
College Adviser
Meet one-on-one with
students to find “best fit”
Retention Coach
Adviser
Coach
Develop colleges success
content
Complete college and
scholarship applications
Coordinate workshops on
college transition in high schools
Submit the FAFSA and any
Fin Aid documents
Assist students with renewing
FAFSA and finding scholarships
Organize campus visits and
after-school events
Organize community activities
on college campuses
Conduct parent and
community outreach
summer
senior year
freshman year
Create a support system to
prevent “summer melt”
Illinois College Advising Corps:
Institutional Relationships
College persistence relies heavily on students’ perception that
they are academically and socially integrated into campus life.*
• Building alliances with on-campus and community organizations is vital to
building a comprehensive support system for students.
• It is not our intention to replace existing on-campus services, but rather highlight
those resources and help students get connected.
*Hurtado & Carter, 1997
Illinois College Advising Corps:
Blogs
Purpose: To provide tips that will make students successful in
college (e.g. seeking on-campus support, finding employment,
renewing the FAFSA)
Goals:
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Educate and encourage students to be their own advocate
Provide consistent online advising (through social media & email)
Generate traffic to the Facebook Page
Time: Weekly (every Monday)
Results:
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Topic popularity informs advising
Library of content is saved on Page for students to
browse at anytime.
Illinois College Advising Corps:
#freshmansolutions
Purpose: To frame information positively through solutions, not problems
Goals:
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Capture student attention
Encourage informed decision making
Time: Weekly (every Wednesday or Thursday)
Results:
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On average, 53 users organically view the posts, while 2X+ as many users virtually view the
posts.
Illinois College Advising Corps:
Live Chats
Purpose: To communicate in real time with students
Goals:
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Chat with at least 1 student during each session
Develop the near-peer relationship
Answer questions
Time: Weekly (1 night by Coaches)
Results:
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More students are available on live chats in the evenings.
Live chats are an immediate assistance.
July 11,Contact
2013
Presenters
Tinley
Park, Illinois
Information
Prairie State College
Illinois College Advising Corps
Loretta Kucharczyk, PhD.
Coordinator of Intentional Advising
lkucharczyk@prairiestate.edu
Catalina Hernandez, MEd., Retention Coordinator
chern2@uillinois.edu
Lincoln Land Community College
Khadija Tejan, Retention Coach
tejan2@illinois.edu
Tyra Taylor, Associate Vice President for Enrollment Services
Tyra.Taylor@llcc.edu
Chris Barry, Director of Retention and Student Success
Christopher.Barry@llcc.edu
Mary Warren, Director of Advising and Counseling
Mary.Warren@llcc.edu