Active Partnerships: Example of a
Working Collaborative
Southern Institute
May 23, 2013
Presenters
Steve Pulliam, Executive Director, United Way of
Transylania County
Barbara Boerner, Past President, UWTC
Stoney Bleveins, Director, Dept. Social Services,
Transylvania County
Susan Grider, Executive Director, The Family Place
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Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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2008 Challenge
How to develop our long-term vision,
goals and initiatives around the three
focus areas put forth by UWW, rally all
needed partners to be involved, and
achieve improvements in community
level outcomes with 1.75 staff
members.
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United Way of Transylvania County
(UWTC)
• UWTC adopts the 3 focus areas - June, 2008
• UWTC Board approves two potential partners in
December, 2008
• Child & Family Coalition – Education
• Land of Waterfalls Partnership for Health (LWPH)
– Health
• UWTC – Financial Stability
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Transylvania United
• Transylvania United formed - February, 2009 education,
health, and financial stability
• Members recruited, Theory of Change training August
‘09
• Completed the vision mapping process December, 2009.
• Identified Barriers to success and Community Level
Outcomes (Needed Improvements) to overcome those
Barriers
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HEALTH
In order to be healthy, by 2020 Transylvania County
residents will commit to a
HEALTHY LIFESTYLE and
ACCESS APPROPRIATE HEALTH CARE
Barrier 1:
Many Transylvania County
Residents do not commit to
a Health Lifestyle
Needed Improvements:
G)* Programs and incentives
need to be in place to
encourage individuals to take
responsibility for their own
health.
Childrens Ctr – Baby Think
It Over
Healthy Smiles
TYA
H)*Information/education
related to a healthy lifestyle
must be widely available and
easily accessible.
TRAIN Initiative
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Barrier 2:
Many Patients do not have access
to appropriate Health Care
Needed Improvements:
I)* Cost cannot be a factor for
individuals to seek appropriate
health care.
KOALA
Free Clinic
Home Care – In Home Aide
Home Care – Lifeline
Health TRAIN
J)*Current health care gaps must be
identified and filled with sustainable
health care options.
Healthy Smiles
K)* An information network must be
in place to allow patients and
providers to effectively coordinate
health care.
TRAIN Initiative
L)*A structure must be in place to
facilitate the provision of coordinated
health care by providers.
TRAIN Initiative
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Transylvania United
First Year Initiatives
Health
Reduce
Obesity
Financial Stability
Create Health &
Human Service
Access
Network*
Create/Train
for LivingWage Jobs
Education
Prepare preschool
age
children for
kindergarten
2010
Year of Cooperation
UWTC integrated Focus Triangles with Allocation Process
Identified “Owners” for 1st year initiatives
Formed work groups around 4 Initiatives
• Determine interventions (program/projects)
• Create Plan for Implementation
• Obtain funding
Transylvania United continued to:
• Encourage collaboration
• Resource leveraging
• Avoid duplication of efforts
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Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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COOPERATION
•STAKEHOLDERS
LIMITED TO SYSTEM
•IMPLIES POWER
STRUCTURE
•TIME IS THE
PRESENT
•LIMITED IMPACT ON
FUTURE
STAKEHOLDER
COOPERATIONON
STAKEHOLDER
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STAKEHOLDER
STAKEHOLDER
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INTRODUCTION
Collaboration to Enhance Your Organization's
Effectiveness…
• Differences among cooperation, competition, and collaboration and
provides
• Often overlooked advantages of small business in a small community.
• Identifying stakeholders
• Finding opportunities to…
• Share resources,
• Build collaborative efforts that can provide
• Provide optimum ROI of time, effort, and money.
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COLLABORATION
•STAKEHOLDERS
VIRTUALLY
UNLIMITED
•NOT LIMITED BY
TIME
•IMPACT ON
FUTURE
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STAKEHOLDER
COLLABORATION
STAKEHOLDER
STAKESTAKE-HOLDER
HOLDER
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COMPETITION: FORCES CLASH AS
FOES VIE FOR SAME BENEFIT
FOE
FOE
RESULTING IN…
WINNER
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LOSER
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STAKEHOLDERS:
WHO, OR WHAT, ARE THEY?
Someone or something
that has a direct
interest or investment
in the success of your
company
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SELF INTERESTS OF STAKEHOLDERS
Depend upon the
expectations of the
stakeholders
In short, “What’s in it
for me?”
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POWER SOURCES OF STAKEHOLDERS
CUSTOMERS
SUPPLIERS
COMPETITORS
GOVERNMENT
NGO’S
CITIZENS
OTHER?
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BARRIERS TO COLLABORATION
SELF-INTEREST
FEAR
INCONVENIENCE
LACK OF COOPERATION
MESSINESS
LOSS OF INDEPENDENCE
SHARING OF CONTROL
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BENEFITS OF COLLABORATION
• POWER IN THE MARKET
• RESOURCE USE EFFICIENCY
• SHARED EXPECTANCIES
• SHARED EXPERTISE
• SHARED INFORMATION
• SHARED AUTHORITY
• INCREASED LEVERAGE
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IMPLEMENTATION OF COLLABORATIVE
EFFORTS
THREE MAJOR APPLICATIONS
for ORGANIZATIONS:
1.MERGERS OR ACQUISITIONS
2.GLOBALIZATION
3.SHARED SERVICES
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WHAT DOES COLLABORATION DO TO,
OR FOR, COMPETITION?
LEVERAGE IS THE KEY…
COLLABORATIVE
FORCES act to
Bring
POSITIVE
OUTCOMES
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Agenda
Background
What is True Collaboration?
UWTC moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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2011
Moving to Collaboration
Continue to evaluate TRAIN – the test Collaborative
“Push” idea with Agencies
Volunteers discussed potential collaboratives during program
review process
Only one potential identified and no takers at this point
Decided must take more assertive action to accomplish
Laid out aggressive plan; committed to January, 2012 MiniAdvance with entire Board to develop and commit to plan of
action
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2012
Collaborative Funding Process Initiated
• Revised Allocation Plan
• Prioritize Collaboratives – 2 or more agencies
working together to break thru one of the defined
barriers to success for a defined population
• Up to 1st $100,000 (35%) of allocations to go to
Collaboratives
• 10 Collaborative LOI’s; 6 put to complete
allocation. Interactive Negotiated Process
• 4 Collaboratives Approved for total of $72K
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Prevention & development services
community impact
Collaborative Efforts:
25% & Increasing
Efforts
to influence
community
attitudes, networks,
neighborhoods,
organizations,
systems
Focus on
Future: Achieving impact by investing in:
Basic human-needs & crisis services
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Collaboratives – 1st Year: 2012-2013
TRAIN – Now with 7000 clients in database representing all
low-moderate income familes in county
Health TRAIN – Van service for low income w/o transportation
Healthy Smiles – Elementary Dental Education and repair for
children w/o insurance
Connect – Reducing the number of families at risk of youth
abuse & neglect
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Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Three separate organizations
• Family Place of Transylvania County
• Transylvania County Department of Social Services
• The Children’s Center
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Existing touch points
• The Family Place/Children’s Center: Nurturing Parenting
Program
• Children’s Center/Department of Social Services (DSS):
Supervised visitations
• DSS/The Family Place: Existing Memorandum of
Agreement, board/Multiple Response System team
membership
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
One Purpose, One Passion
• Safe children
• Stable families
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Ideas
• Collaborate on parenting education
• Catch families screened out for Child Protective Services
(CPS)
• Provide multiple services
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Shaping the format
• Role of each partner
– Space
– Fiscal agency
– Supervision
• Staffing
• Budgeting
• Name change
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Up and Running
• Weekly “staffing” meetings
• Referral Services
• Other players?
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Adding Partners
• County Health Department
• County Schools
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Layers
• Executive Committee—primary structural decisions
• Formal Partners—direct collaboration through formal MOA
• Community Partners—Other organizations, not in formal
relationship with Connect, with whom we exchange
referrals and non-confidential information
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Year to Date Successes
• 47 cases (representing 70 children) referred to Connect
• 95% (representing 66 children) received assistance and did
not go into custody
• Potential savings to the community: estimated $105,534*
(UWTC total investment to date: $27,000; ROI of 391%
* The median annual cost of one child in custody in NC is $1,599
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Services Provided through CONNECT
Community Support
5%
CPS/Law
Enforcement
8%
Refused
Services
5%
Family
Mediation
6%
Counseling/Mental
Health
12%
Alternative Home
Placement
9%
Parenting
Classes/Support
11%
Modified School
Program
7%
Housing
7%
Employment
4%
Public Health/Safety
26%
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Potential pitfalls
• Inadequate budget
• Improper staffing
• Wrong partners
– Representation
– Balance (inequality in commitment, input, and/or
influence)
– Not enough/too many
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Discoveries and lessons learned
The power of collaboration
• Multi-dimensional
• Increased level of commitment by partners
• Egalitarian—no “Lead” agency
• Organic—takes on a life of its own
• Economy of Scale
– More people served
– More efficiently
– More effectively
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Connect Prevention Collaborative
Preventing child abuse and neglect in Transylvania County
Applying the model
• Identify the change needed
– Whom will you serve
– For what purpose
– At what cost
• Identify groups already involved in addressing the issue
• Identify what’s needed to effect real change
– Actions
– Structure
– Players
– Resources
• Commit
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Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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1. Each person fill out on note cards suggestion for 2
collaboratives that might be implemented in your
community. ID whether Education/Income/Health
2. Divide into Education, Income and Health Groups
3. Collectively list and prioritize 1-2 collaborative idea(s) per
group
4. Using LOI instructions and Questions, develop LOI for this
collaborative(s)
5. Prepare to present to the group
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Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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Report Out
1. Present the LOI to the panel of 4 presenters as
if making a request for funding.
2. All tables can ask questions
3. Panel will both ask questions and give critique
on quality of collaborative
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Agenda
Background
What is True Collaboration?
UWTC Moves to Collaboration
Connect: A Working Collaborative
Group Discussion
Report Out
Wrapup
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Thank you
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