Making Waves — Creating Opportunities!
WBEA/CBEA 2012 Regional Conference
Fairmont Hotel
Newport Beach, CA
Saturday, February 18, 2012

Solano Community College
Fairfield, California

 Office Technology
 Administrative Assistant
 Legal Specialist
 Medical Office Specialist
 Medical Transcription Specialist
 Certificate of Achievement, 31.5—33 units
 Associate in Science Degree, 60 units
 Job-Direct Certificates, 9.5—14.5 units
 Medical Front Office Clerk, 34 units
 http://www.solano.edu/catalog/catalog_201112/section4.pdf
pages 236-242

 Transition to college life
 Small, structured groups
 Fewer options
 Clearer pathway
 Learning community
 Take several courses together
 Include time management and study skills
 Raising success rates

SCC Career Education Fair
65 Years of Building Careers
Sunday, May 1 st , 10:00am-3:00pm
2 nd Annual Career Education Fair
Sunday, May 6th, 10:00am-3:00pm

San Diego City College
San Diego, California

 Soft skills: employers make sure your personality “fits” the job description—how you handle people and situations
— SoftSkills Training (Jim Stedt)
 Be “in sync” with the executive: know how they think and how to make them look good
— City Heights Assistant Director (Sylvia Smith)
 Ability to use current technology and how to adapt quickly to changing circumstances
— College President Executive Assistant (Erin
Flanagan)

Administrative Office Management
Three-Year BESAC Mini-Grant Work
 Administrative Office Professional
 Bilingual Office Professional
 Customer Service Skills and Ethics
 Legal Office Management
 Medical Records / Medical Management
 Records Information Management
 Speech Recognition
 Virtual Office Management
 BESAC homepage — www.calbusinessed.org

A
DMINISTRATIVE
O
FFICE
M
ANAGEMENT
Administrative
Office Professional
Professional Assistant
Bilingual Office Professional
Customer Service Skills and Ethics
Legal Office Management
Medical
Office Professional
Records Information
Management Professional
Medical Records Medical Management Electronic Records
Records Information
Management Professional
Speech Recognition
Virtual
Office Professional Administrative
Office Professional
Accounting
Professional
Sales, etc.

 Virtual Assistant Program (both certificate and degree)
 Take existing programs from across state and
BESAC curriculum as models
 Work with local VA professional(s) for industry input
 Will be online within the year to open in a new building!

Santa Rosa Junior College
Santa Rosa, California

st
Soft Skills
Globalization Technology

 SCANS workplace know-how (pub. 1993) wdr.doleta.gov/SCANS/teaching/teaching.pdf
 Communication skills
 Teamwork
 Creativity/innovation
 Responsibility
 Problem solving
 Self-management
 Integrity and work ethics
 Partnership for 21 st century skills (pub. 2009)
Soft Skills

 Microsoft Office and standard software
 Information literacy
 Web 2.0 (cloud computing)
 Social media — various online technology tools; communication via the internet to share info and resources
 Digital devices
Technology

 Inter-cultural communication
 Cultural values and norms
 Business culture and practices
 Travel arrangements
 Hosting international visitors
 Geography, holidays, etc.
Globalization

Offered Fall and Spring
Recommended 1 st Semester Courses
BOT 56A Workforce Issues for
Office Professionals
3.0
BOT 56B Career Planning for
Office Professionals
1.0
Fall Only Courses
BOT 59.1
Applied Office
Technology Skills
4.0
BOT 59.2
Business Records Skills 4.0
Spring Only Courses
BOT 59.3
Marketing Your Skills
(usually last semester)
BOT 154 Office Procedures for the 21 st Century
Fall, Spring, Summer Course
BOT 99i Internship (last semester)
10 hrs/week
Paid employment
2.0
3.0
3.0

 Games, coaching, training
 Mini-lessons as needed, applicable to current issue
 Tuckman’s model of stages of team development
(forming, storming, norming, performing)
 Communication textbook
 Team meetings with agendas and minutes/notes
 Roles: facilitator, recorder, and timekeeper
 Monthly evaluations of each team member
 Use technology (laptops, pulse pens, social media, etc.)

Use of Technology Within Course
Instructions:
List the assignment at the top and check each technology used for that assignment.
Diigo social bookmarking
Doodle (appointments, polls)
Dropbox (file management)
Freeconference call
Freescreensharing
Google calendar
Google docs
Google groups iGoogle personalized page iPod Touch
Jing (screen capture)
Laptops
LinkedIn

st
Soft Skills
Globalization Technology

Linn-Benton Community College
Albany, Oregon

 Industry needs
 Industry driven content
 Skilled labor market need
 Diverse skills needed
 Consistent quality

 Student needs
 Transferability
 Articulation
 High school through to university
 Career pathways

 Sponsoring college(s) contact state educational representative to determine required procedures
 Identify participating colleges
 Form consortium
 Create Web site for consortium communication

 Identify sponsoring college(s)
 Identify “Leads” for coordinating business
 Create bylaws that govern consortium
 Bylaws (template)
 Members get approval to serve as official representative of each college; submit request to participate to consortium/state

 Identify standardized Skill Sets
 Oregon Skill Sets
 Align course content with Skill Sets (70%)
 Generate list of core courses
 Negotiate additional courses that may be substituted
 Solicit industry input and approval through the formation of a state-wide advisory board
 Finalize list of courses for state-wide degree

Administrative Office
Professional Degree
(
10-11 Updates Shaded in Light Orange )
2011-12 Updates shaded in Lt. Green
BAZ05.01/02
Introducti on to Bus i nes s
BAZ08.01
Bus i nes s Law
3--4 cr.
BAZ02.01/02
Bus i nes s Communi cati ons
3--4 cr.
BAZ06.01--03
Human Res ources Mgmt
3--4 Credi ts Accepted
BAZ02.05/06
Human Rel ati ons /Organi zati ons
3--4 cr
BAZ03.01
Management Fundamental s
(or)
Offi ce Management
3--4 Credi ts Accepted
BAZ09.03
Cooperati ve Work Experi ence
Wi th Caps tone cours e=2-3 credi ts
Wi thout Caps tone cours e=4-6 cr.
(mi ni mum hours : 120)
BAZ09.02/03
Job Succes s Ski l l s , Pre-empl oyment
Semi nar, Job Search
BAZ04.01/02
Intro. Bus i nes s Computer Appl i cati ons
BL
UE
M
OU
NT
AI
N
BA101
4
BA226
4
BA214
3
BA224
3
BA285 or
BA277
3
BA206
4
BA280
3
BA284
1
BA131
4
3
4
Computer Li teracy
1--2 Credi ts Accepted
Thi s category does not i ncl ude the s oftware appl i cati ons porti on.
BAZ04.01
10-Key Data Entry
1--2 Credi ts Accepted
Thi s i s added to the cl us ter area to al i gn wi th cl us ter s ki l l (above). Advi s ory Board i ndi cates i t i s neces s ary s ki l l . Mus t have thi s s ki l l embedded or as s tand-al one cours e.
BAZ02.04
Pres entati on Software
1--2 Credi ts Acceptabl e
Thi s i s added to cl us ter area to al i gn wi th cl us ter s ki l l (above)
Subtotals--Core Cluster
Embed
(BA131)
BT220
3
Embed
(BA131)
32
3
3
3
CH
EM
EK
ET
A
4
4
3
3
BA 101
4
BA226
4
BA214
3
BA251
Embedded
4
4
3
BT130
3
BA251
CIS101
CA118A
4
BT131
2
CA208
29
3
3
3
1
BT280C
3
BT280C
BA214
Embedded
3
4
CIS101
CA118A
CA213
Embedded
2
3
BA101
4
BA226
4
BA205
4
BA224
4
CL
AC
KA
M
AS
CL
AT
SO
P
KL
AM
AT
H
Core Cluster (Mandatory)
4
4
4
4
BA101
4
BA226
4
BA214
3
BA224
3
4
4
3
3
BUS101
4
BUS226
3
BUS214
3
BUS224
3
4
3
3
3
BA285
4
BA285
3 3
BUS 285
3
LA
NE
LIN
N-B
EN
TO
N
BA101
4
BA226
4
BA214
4
BA224
3
4
4
4
3
3
BT112 Team
Bl dg. Ski l l s
3 3
BA101
4
BA226
3
OA215
4
BA224
3
BA285
Embedded
OA251
4
3
4
3
BA206
4
BA280
3
Embed
(BA280)
BA131
4
4
Computer
Li teracy
Exam
PASS requi red
BT121
1
Embed
(BA131)
28
4
BA206
3
3
OA280
3
4
OA281
1
CS131
2
CS131
2
1
OA131
1
3
BUS206
3 3
3
BUS280
2 2
1
TEX280
1 1
2
BUS 131
4 4
2
Embedded
(BUS131)
BA280
3
BA195
2
1
OST 131
1 1
BT010
(embed, program prereq, s ee note bel ow)
MIC207
2
31
2
Embedded
(Bus
131/CAS
245)
27
Core Focus (Mandatory)
BA206
3
CS120
CS120
Embedded
Gen Ed Req
Embedded
(CS120;
BT228)
26
3
OA 251
3 3
M
T.
HO
OD
BA101
4
BA226
4
BA205
4
BA224
3
BA285
3
BT 250
BA250
3
3
3
4
4
4
3
PO
RT
LA
ND
CC
BA101
4
BA226
4
BA205
4
BA224
3
BA285
3
BA206
3
SO
UT
H-W
ES
TE
RN
4
4
4
3
BA101
4
BA230
4
BA205
(under dev)
3
BA224
3
3
BA285
Gen Ed
3
3
BA206
3
3
OA280
4 4
WE280
3
2
OA109, 270
2 2
MO214
1
3
1
OS280F
4
Embedded
(OS280
F/OS245)
4
BA280
4
BA284
(under dev)
1
OA120
3
Embedded
OA120
(OA131O)
Wi ndows &
Comp
Fundmtl s .
3
BA131
4
Embedded
(BA131)
4
CAS 133
4
Embedded
(CAS 133)
4
CS 120
4
Embedded
(CS 120)
Embedded
OA125 Doc
Proc & Form
OA130/135 BT124
3
OA131P
PowerPt
Fund.
1
27
1
BT210ZPB
1
33
1
3
OS131
1
Embed
(CAS133)
30
1
OA220
1
(Us e Fi el d
Experi ence unti l caps tone i s devel oped)
30

 Submit labor market supply and demand worksheet (LMI worksheet form)
 Sponsoring college submits notice of intent
(form)
 Sponsoring college submits application
(form)

Chaffey College
Rancho Cucamonga, California

How to Enhance Your Administrative
Career Through Certification

Administrative Assistants Need To
Commit to Skill Development
 Essential to actively pursue continuing education opportunities
 OfficePro 2012
 Enhance written and verbal communication skills
 Keep technology skills up-to-date
 International Association of Administrative
Professionals (IAAP) ®

 Why certify?
 Increase your skills and knowledge
 Job advancement
 Earn a higher salary
 Raise your professional self-esteem
 Possible college credit

 Achieving certification through IAAP — internationally-recognized standard of excellence
 Certification Programs:
 In 1951 — originally known as the Certified Professional
Secretary (CPS) ® Certification
 In 2001 — added the Certified Administrative
Professional (CAP) ® component
 In November 2011 — IAAP went from a two rating system to a one rating system, with areas of specialty
 The base rating is the CAP
 Two specialties:
 Organizational Management (OM)
 Technology Application Specialty (TA)

 Testing site approved in 2008
 Study review courses
 College credit
 Industry challenge

 You can checkout the IAAP website:
 http://www.iaap-hq.org/certification or
 Call 816.891.6600, ext. 2225,
E-mail: cps@iaap-hq.org
 Contact:
 Dolores Blanton, 909.652.7227 dolores.blanton@chaffey.edu

Executive Assistant
Marsh Risk & Insurance Services
Newport Beach, California

 Companies realize they must hire critical administrative personnel
 Technology advancements will have the most significant impact on the way they do business
 Office support professionals play a pivotal role in helping business attract and retain clients
 Office support professionals play a pivotal role in helping companies control costs and reduce spending
 Administrative professionals are increasingly assuming responsibilities once reserved for managerial and professional staff
 Employers look for flexible, resourceful, and committed candidates who can adapt quickly to the corporate culture

 Administrative professional occupation ranks among those with largest number of job openings
 65% of HR managers say it’s difficult to locate skilled administrative professionals
 63% of HR managers are concerned about losing their best support personnel
 Strong growth foreseen in the healthcare industry
 Opportunities are best for candidates with extensive technical skills

 Salaries trend upward
 Average increase in U.S. expected to be 3.4%
 In-demand positions may exceed average
 Senior Executive Assistant +4.5% ($44,250—$60,000)
 Executive Assistant +4.4% ($37,750—$50,750)
 Senior Administrative Assistant +4.4%
($34,500—$43,000)
 Administrative Assistant +4% ($27,750—$36,750)
 Entry-level Administrative Assistant +4.2%
($24,750—$30,500)
 Office Clerk +3.2% ($21,000—$27,250)
 Receptionist +3.5% ($21,750—$29,500)

 Employers pay higher wages for
 Expert multilingual abilities
 Up to 10%
 Certified Administrative Professional (CAP) designation
 Up to 6%
 Microsoft Office Specialist (MOS) certification
 Up to 8%
 C-level support
 10% +

 Soft skills
 Flexibility
 Higher volume of projects
 Learn / take on new responsibilities
 Adapt quickly to changing demands
 Communication skills
 Interface with a broad spectrum of stakeholders
 Multi-generational
 Multi-cultural
 Greater emphasis on writing abilities
 Use of traditional and social media

 Technical expertise
 Word, Excel, PowerPoint, Outlook
 SharePoint
 Database management
 Access, FileMaker Pro
 Raiser’s Edge (nonprofit management)
 SAP (Enterprise Resource Planning)
 Social media
 Facebook, Twitter, LinkedIn

 Soft skills (continued)
 Attire
 Professional
 Conservative style/color
 Can-do mindset
 Anticipate needs
 Maintain confidentiality
 Take action
 Exceed expectations
 Under-promise, over-deliver

Administrative Professionals Organizations and Other Services Contact Information
 IAAP® (International Association of Administrative Professionals®)
 PO Box 20404
10502 NW Ambassador Drive
Kansas City, MO 64195-0404
816.891.6600
Web address: www.iaap-hq.org
 Sponsors the Certified Administrative Professional® (CAP®) and Certified
Administrative Professional – Organizational Management® (CAP-OM®) certifications and testing. Recertification required every 5 years.
 OfficePRO Magazine: 9 issues per year
 NALS, Inc. (NALS…the association for legal professionals©)
 8159 East 41st Street
Tulsa, OK 74145
918.582.5188
Web address: www.nals.org
 Sponsors the Accredited Legal Secretary, Professional Legal Secretary,
Professional Paralegal certifications and testing.

Administrative Professionals Organizations and Other Services Contact Information
 Legal Secretaries International Inc.
 2302 Fannin Street, Suite 500
Houston, TX 77002-9136
Web address: www.legalsecretaries.org
 Sponsors the Certified Legal Secretary Specialist (CL§), certifications and testing.
 AEAP (The Association of Executive and Administrative
Professionals)
 900 South Washington Street, Suite G-13
Falls Church, VA 22046
Web address: www.theaeap.com

Administrative Professionals Organizations and Other Services Contact Information
 IVAA (International Virtual Assistants Association)
 2360 Corporate Circle, Suite 400
Henderson, NV 89074
877.440.2750
Web address: www.ivaa.org
 AHDI (Association for Healthcare Documentation Integrity, formerly American Association of Medical Transcription)
 4230 Kiernan Avenue, Suite 130
Modesto, CA 95356
800.982.2182 (toll free); 209.527.9620
Web address: www.ahdionline.org
 Sponsors the Registered Medical Transcriptionist (RMT) and
Certified Medical Transcriptionist (CMT) certifications and testing. Recredentialing required every 3 years.

Administrative Professionals Organizations and Other Services Contact Information
 OfficeTeam (a division of Robert Half International)
 800.804.8367
Web address: www.officeteam.com
 World’s leading staffing service specializing in the placement of highly skilled office and administrative support professionals.
 Robert Half International
 Web address: www.rhi.com
 World’s first and largest staffing firm with divisions specializing in the fields of: accounting and finance; administrative support; technology professionals; attorneys, paralegals, and legal support personnel; and creative, advertising, marketing, and web design professionals.

Administrative Professionals Organizations and Other Services Contact Information
 Triad Consulting
 PO Box 930
Traverse City, MI 49685
231.269.3613
Web address: www.triadconsulting.com
 Microcomputer solutions provider with a special focus on education.
 Google Education Website
 A newly-improved website, which is a one-stop-shop for
Google in Education: http://google.com/edu
 A booklet, "Google in Education: A New and Open World for Learning,” which describes how people are using
Google’s education resources: http://google.com/edu/about.html

 What you/we need to meet demands
 Be trained well by having/using
 Qualified instructors
 Available courses and programs
 Up-to-date techniques and equipment
 Industry input

 Donna Anderson, CAP-OM
 Solano Community College
Fairfield, California donna.anderson@solano.edu
707.290.6161
www.solano.edu
 Theresa Savarese
 San Diego City College
San Diego, California tsavares@sdccd.edu
619.388.3367
www.sdcity.edu
 Peg Saragina
 Santa Rosa Junior College
Santa Rosa, California msaragina@santarosa.edu
707.527.4693
www.santarosa.edu
 Nancy Noe
 Linn-Benton Community College
Albany, Oregon nancy.noe@linnbenton.edu
541.917.4290
www.linnbenton.edu
 Dolores Blanton, CAP-OM
 Chaffey College
Rancho Cucamonga, California dolores.blanton@chaffey.edu
909.652.7227
dwww.chaffey.eu
 Sydney Alexander, CAP-OM
 Marsh Risk & Insurance Services
Newport Beach, California sydney.s.alexander@marsh.com
949.399.5843
www.marsh.com
Special thanks to Patricia Pugnier , Instructional Assistant at San Diego City College, for designing this PowerPoint presentation.