WSIB’s Work Reintegration Program: Update
NACC-CCO Conference May 7, 2014
Linda Kelly, Director
WR Program & Provider Effectiveness
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
1
Background
■ WSIB implemented its Work Reintegration (WR) Program in 2010
■ Emphasis placed on RTW with the injury employer and practical
retraining programs; included training for RTW with injury employer
■ Two in-house roles to assist workplace parties: RTW Specialist and
(new) Work Transition Specialist
■ New WR Policies outlined services with time and cost limits for
training
■ Services more worker-centric i.e. more input and choice, more
pathways available
■ Improved provider oversight
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
2
Results So Far
■ Employed Outcomes:
– 92% of workers RTW at full wages within one year
– 50% of cases referred to Work Transition Specialist resulted in
RTW with injury employer, and
– 70% RTW overall including with new employer
■ Satisfaction rates (overall) with Work Transition
Services:
– Worker – 84%
– Employer – 86%
■ More workers returning to work faster
■ Fewer workers require training for new jobs
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
3
Impact on Training Providers
■
Workers requiring ESL, Academic Upgrading and Literacy/Essential Skills training: more
choose private colleges
700
Number and Percentage of Active ESL, Literacy and Academic Upgrading Training Programs
100%
90%
600
80%
500
70%
60%
400
50%
300
40%
30%
200
20%
100
10%
0
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
Private - Number Active in Training
449
448
390
397
373
360
378
320
327
328
319
317
Public - Number Active in Training
123
129
134
147
134
139
141
55
58
63
80
72
Public - Percentage Active in Training
21.5%
22.4%
25.6%
27.0%
26.4%
27.9%
27.2%
14.7%
15.1%
16.1%
20.1%
18.5%
Private - Percentage Active in Training
78.5%
77.6%
74.4%
73.0%
73.6%
72.1%
72.8%
85.3%
84.9%
83.9%
79.9%
81.5%
0%
*Note: data pulled as “snapshot” at end of each calendar month based on planned activities
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
4
Impact on Training Providers, cont’d
■
Workers who require vocational training for new jobs: more choose public college
2,500
100.0%
Number and Percentage of Active College or Vocational Training Programs
90.0%
2,000
80.0%
70.0%
1,500
60.0%
50.0%
1,000
40.0%
30.0%
500
20.0%
10.0%
0
Jan-13
Feb-13
Mar-13
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Oct-13
Nov-13
Dec-13
521
Private - Number Active in Training
739
705
658
656
616
561
596
541
588
574
523
Public - Number Active in Training
1,375
1,359
1,344
1,135
931
883
892
803
865
860
841
791
Public - Percentage Active in Training
65.0%
65.8%
67.1%
63.4%
60.2%
61.1%
59.9%
59.7%
59.5%
60.0%
61.7%
60.3%
Private - Percentage Active in Training
35.0%
34.2%
32.9%
36.6%
39.8%
38.9%
40.1%
40.3%
40.5%
40.0%
38.3%
39.7%
0.0%
*Note: data pulled as “snapshot” at end of each calendar month based on planned activities
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
5
Employed Outcomes (WSIB workers)
Employed Outcomes by Training Institution Type
2013
Jan
Private
2013
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Total
40.0% 46.8% 47.1% 37.5% 48.3% 54.3% 38.8% 47.4% 49.0% 48.8% 55.1% 53.8% 46.7%
Employed
40
37
40
45
56
51
38
45
47
40
38
43
520
Employable
60
42
45
75
60
43
60
50
49
42
31
37
594
Public
52.5% 64.3% 56.1% 41.0% 80.8% 68.9% 54.2% 54.3% 58.7% 53.5% 66.0% 48.1% 57.1%
Employed
21
18
23
34
59
31
58
101
44
23
31
26
469
Employable
19
10
18
49
14
14
49
85
31
20
16
28
353
Total
43.6% 51.4% 50.0% 38.9% 60.8% 59.0% 46.8% 52.0% 53.2% 50.4% 59.5% 51.5% 51.1%
Employed
61
55
63
79
115
82
96
146
91
63
69
69
989
Employable
79
52
63
124
74
57
109
135
80
62
47
65
947
*Note: data based on completed Work Transition plans closed in that month with some vocational training in the plan
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
6
Trained Occupations (WSIB workers)
10 Most Common Suitable Occupations for Private Training - 2013
Suitable Occupation NOC Category Code & Description
Claims
Percent
145-LIBRARY, CORRESPONDENCE AND RELATED INFORMATION CLERKS
314
17.9%
147-RECORDING, SCHEDULING AND DISTRIBUTING OCCUPATIONS
244
13.9%
141-CLERICAL OCCUPATIONS, GENERAL OFFICE SKILLS
115
6.6%
421-PARALEGALS, SOC. SERV. WRKRS. & OCCUPS. IN EDUC. & REL., NEC
94
5.4%
742-HEAVY EQUIPMENT OPERATORS
90
5.1%
228-TECHNICAL OCCUPATIONS IN COMPUTER AND INFORMATION SYSTEMS
70
4.0%
642-RETAIL SALESPERSONS AND SALES CLERKS
70
4.0%
144-ADMINISTRATIVE SUPPORT CLERKS
68
3.9%
143-FINANCE AND INSURANCE CLERKS
68
3.9%
665-SECURITY GUARDS AND RELATED OCCUPATIONS
55
3.1%
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
7
What’s next…
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
8
WSIB Provider Contract Management
WSIB
- WSIB provides Work Transition (WT)
Plan creation and management
internally by Work Transition Specialists
(WTS)
- WSIB contracts directly for services to
support WT Plan completion
Vocational &
Functional
Assessments
• Vocational,
psychovocational, psychoeducational, neuropsych
• Functional Work
Capacity/Ergonomic
Education/
Training
• ESL, Academic
Upgrading, Literacy &
Essential Skills
• Vocational Training
• Specialized Services
- Work Experience Services
- Vocation-Based ESL
Employment
Placement &
Retention
• Job Search Training
• Training on the Job
• Employment Placement
(including practicum
experience, work trials)
Supplies/
Equipment
• Computers
• Other equipment
to aid in RTW
• Employment Retention
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
9
2014 Plan
■ Develop KPIs for WSIB students such as:
– Graduation rates
– Employment outcomes
– Student satisfaction rates
■ Increase provider site visits and billing audits
■ Review of ESL, Academic Upgrading, and
Literacy/Essential Skills programs
■ Update Terms of Sponsorship
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
10
Questions
Linda Kelly, Director
WR Program & Provider Effectiveness
[email protected]
416-344-2211
Workplace Safety and Insurance Board | Commission de la sécurité professionnelle et de l’assurance contre les accidents du travail
11
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Presentation Title - Career Colleges Ontario