Mobilising Social Care Case
Records With TotalMobile
Justin Llewelyn
Nottinghamshire



10th largest local
authority
Covers over 2000km2
Population over 1
million

786,000 in the county

306,000 in the city
Nottinghamshire County
Council

Annual budget approx £491 million

£114 million savings since April 2011

£154 million savings still to make over
next 3 years


Mobilisation expected to contribute savings through
increased efficiency
Employs over 20,000 staff
Nottinghamshire County
Council - ICT

Enabling 130,000+ users

In 600+ buildings

Using 30,000+ computers

Accessing 600+ systems

2000+ users currently connect from
home or in transit
Social Care in Nottinghamshire

Children’s Social Care

15,500 contacts made

9000 go to referral

300+ concurrent child assessments

Nearly 900 children in care
Social Care in Nottinghamshire

Adult Social Care

18,500 adults receive support & services

4,700 disabled and older people receive home care
from the County Council

1500 with leaning disabilities requiring care at home

Significant increase in population aged 65 and over
anticipated

Additional 5,500 people aged 85+ before 2020

Increasing demand for services
Background

Social care records management system


Corelogic Frameworki
Earlier unsuccessful mobility trials

Laptops, 3G dongles + VPN

Digital pens
Mobilisation Requirements

Connectivity



Must work offline
Portable devices

Discreet

Lightweight
Integration with Frameworki
Proof of Concept


TotalMobile platform

Offline working

System integration

Device agnostic
Pilot project for children’s social care

Initial Assessment process
Initial Assessment Process
Standard Process

Interaction recorded as an 'episode' in
Frameworki

'Outcome' decided by manager

'Outcome' assigned to mobile worker

TotalMobile 'visit' pushed to worker's device

Worker records interaction details on TotalMobile
forms

Form data pushed back to Frameworki

Manager optionally notified of completed 'visit'
Alternative Process



Interaction scheduled outside of
Frameworki
Worker records interaction details on
TotalMobile form
Form data pushed back to Frameworki as
a new 'episode' or 'case note'
Integration

TotalMobile implements a message queue based integration
design
content is pushed to devices by putting messages on the
queue
 actions on mobile devices generate messages on the
queue
 content on the queue can be transformed by adapters
 TotalMobile provide a range of built-in adapters
Limited set of operations provided by Frameworki API




To enable TotalMobile <-> Frameworki integration NCC
created an intermediate application
The NCC intermediate application manages...
Polling for new outcomes
Configuring what to do with
new outcomes & returned data
Mapping form fields
Demonstration


Initial Assessment

standard process type

folio

add case note
Community Care Assessment



standard process type but with a twist
Supervised contact

alternative process type

synchronised lists
Support Plan

second visit dynamically generated from first

folio with data generated in Frameworki as a result of assessment answers
Future Developments

Trading Standards annual inspections


consultancy & transfer of knowledge means NCC will
develop custom adapters for TotalMobile to integrate
Civica APP system
Social care processes utilising TotalMobile
scheduling

co-ordinators manually scheduling

automated scheduling with Mendel engine
Questions?

Justin Llewelyn

justin.llewelyn@nottscc.gov.uk

0115 9773638