WORKFORCE
REMODELLING
Lincolnshire Assessment and
Reablement Service
Shopping
Universal
service
GP
Transport
Leisure
Hospital
Library Community
Prevention
Information,
First Contact
Advice & Guidance
Customer
Good life Guide
Service Centre
First Contact Housing Related
Volunteers
Support
Telecare
OT/Physio
Smartcare
Nurse
In your
own home
Health Advice
In a care
home
Telecare Assessment
Sign posting
Smartcare
Reablement
Help & Support
Assessment –
how much money
Maintenance
Support Plan –
Your Plan
Support Plan Sign off –
Brokerage –
Getting your plan agreed Organising Your Support
Living Your Life
Review –
Seeing how it worked
Putting Our People First –
Workforce Development Priorities
•
•
•
•
Total Workforce – Integrated Local Area Workforce Strategy & Plan
Re-Modelling - joint working and new integrated roles
Accessible & flexible learning solutions
National standards, competencies & frameworks
•
•
•
•
Stakeholder consultation, feedback and support
Financially viable and sustainable programmes
Outcome focussed learning and development
Regulation, Risk Management and Safeguarding
• Market development and management– commissioning and contracting
for quality
WORKFORCE PLANNING
• Assessment of
Current Position –
• Profile of Home Care
Workforce
* Source National
Minimum Data Set.
• Majority of workforce is
external
• Greater diversity profile
in Independent Sector
(Gender, Disability, Age,
Ethnicity)
• Higher NVQ
qualification rates in
LCC
• Turnover higher in
Independent Sector
Challenges and Solutions
CO – PRODUCTION (Joint learning and development LCC
and PVI sector, consultation with managers & staff, PWUS
HEALTHCARE TASKS (Joint Workforce Planning with Health)
ANXIETY (Leadership, change management, communication))
NATIONAL STANDARDS & ACCREDITATION (QCF, CQC
NVQ Competencies, HSA Person – Centred Tools)
CHAN G E
G
ATHERING EVIDENCE OF OUTCOMES (Evaluation beyond
E learning experience, ‘Learning Logs’)
COMONIC CLIMATE (Potential for efficiency savings,
sustainable learning solutions)
TRAINING NEEDS ANALYSIS
• KNOWLEDGE: Person - Centred
Reablement Tools, Long Term Conditions.
• SKILLS: Task Analysis Sequencing,
Maximising independence and confidence,
personal care, social care and health care,
Self Directed Support, working with carers.
• APPROACHES: Person – Centred.
Workforce Development and planning informed through
National Occupational Standards and reflecting ‘Common Core
Principles for Self Care’.
Learning and Development
Strategy & Plan
PHASE 1 (Person - Centred Approaches for Reablement) Accredited Train
the Trainer ‘Programme.
• 1 day ~ Trainer Mentoring / Preparation / Case Studies
• 1 day Training led by HSA (Trainers to observe)
• 1 days co –training,
• 1 day solo delivery assessed & accredited.
PHASE 2 (Person - Centred Approaches) Managers
• 1 day ‘Person - Centred Thinking’ Training For Managers.
• Evaluation of learning outcomes including, impact on practice outcomes,
consultation on design of further frontline workers training / tools,
identification of further learning needs.
PHASE 3 (Reablement Competencies Strand)
• HSC344: Support individuals to retain, regain and develop the skills to
manage their lives and environment and……..
• Units to reflect skills mix required to meet Health & Well-being outcomes for
People Who Use Services / Carers as per CQC Regulations and Outcomes
LEARNING IN ACTION
The journey so far…..
• Establish shared objectives & outcomes for learning
• Flexibility within a consistent approach to achievement
• Motivation and morale increased by positive learning experiences
and achieving outcomes
• Dialogue and communication reduces anxiety and/or resistance to
learning / change
• Practical Tools and information are essential
• Systems / processes changes needed
• Skills development requires competency framework to enable
performance monitoring / appraisal and CPD
• Leadership is essential to embedding culture change
• Reablement as part of the pathway - links with Universal Services,
Prevention Strategy, Intermediate and Health Care pathways
Shopping
Universal
service
GP
Transport
Leisure
Hospital
Library Community
Prevention
Information,
First Contact
Advice & Guidance
Customer
Good life Guide
Service Centre
First Contact Housing Related
Volunteers
Support
Telecare
OT/Physio
Smartcare
Nurse
In your
own home
Health Advice
In a care
home
Telecare Assessment
Sign posting
Smartcare
Reablement
Help & Support
Assessment –
how much money
Maintenance
Support Plan –
Your Plan
Support Plan Sign off –
Brokerage –
Getting your plan agreed Organising Your Support
Living Your Life
Review –
Seeing how it worked
PERSONALISATION
Improved Outcomes for people who use services
achieved through a workforce with the
Capacity, Commitment and Competence to:
Ensure people have choice and control over their lives by providing:
•accessible information and advice
•support tailored to individual requirements
•support closer to home at the right time
Therefore enabling them and their supporters to
maintain or improve their wellbeing and independence
rather than relying on intervention at the point of crisis.
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Reablement Workforce Remodelling - Kim Hughes (ppt