Making a good impression
Dress-down Fridays
Promotion
Speaker 2
Make sure your boss thinks of you first
when promotion time comes.
Keep yourself on his/her mind by sending
regular updates even if you haven’t done
very much.
Relationship with your boss
Speaker 1
Develop a friendship with your boss, try to
talk to him/her about personal things, in a
natural way.
Work-life balance
Speaker 3
Set limits for the amount of overtime you do.
Know your limitations and turn down
assignments if necessary.
The Personal Development Initiative (suggested answer)
The Personal Development Initiative (PDI) was launched six months ago,
and was / is targeted at those employees perceived to be in most need
of inter-personal skills training. The PDI has been rated highly. The PDI
covers all the areas of confidence-building, fostering team spirit,
strategies for dealing with difficult clients, and self-awareness.
A typical worksheet starts with a secret role or scenario written on a piece
of paper, which has to be memorized and then thrown away. The first
participant then acts out the scenario while the second person guesses
what it is. Partners change and the exercise continues.
Finally the participants have to relate the given scenario to a
particular event in their recent working life.
Team working
Effective communication, holding people accountable, leadership
Managing and developing yourself
Flexibility, networking, self-awareness, self-development,
time management
Customer service
Client focus, intercultural competence, results orientation
Problem solving
Analytical thinking, decision making, innovation,
managing change
Setting objectives
How good are you at setting goals for yourself?
Do you have a clear idea of what you will be doing in the future?
Did you have a clear idea five years ago of what you’d be doing now?
5 yrs ago
Now
5 yrs time
10 yrs time
15 yrs time
you
others
others
Arena
Façade
you
Blind Spot
Unknown
The Nohari window
Match these adjectives from the Nohari list with their opposites on
Student’s Book page 12.
incompetent
cruel
loud
lethargic
childish
weak
chaotic
needy
panicky
aloof
cold
hostile
timid
brash
unreliable
withdrawn
unimaginative
inflexible
ignorant
timid
Duty 1
(60%) To arrange, book and confirm clients’ transport (flights, transfers)
both on the phone, over the Internet and in person.
Standard: All flight requests are dealt with within 24 hrs (Internet), or
immediate (phone, in person). Clients are provided with all details in
writing, and tickets / vouchers where appropriate.
Duty 2
To manage all financial transactions. Analysis of financial data, ensuring
efficient use of resources. Performing projections relating to business
travel trends.
Standard: Fully informing the accounts department to keep them up to date.
Correctly submitting the accounts and reconciling them on a monthly basis.
Duty 3
Training and supervising part-time staff. Hiring, delegating and determining
workloads. Evaluation of staff performance.
Standard: Part time staff give positive feedback and continue to work
for HH Inc. in subsequent peak periods. Feedback they receive from
clients is 80% positive.
Gemma’s Johari profile
Others
know
Others
don’t
know
Gemma knows
Gemma doesn’t know
valuable and dependable team
member
•efficient, outgoing, strong
communication skills, keen to take
the initiative, ambitious
•tendency to overreach her authority
and to favour unconventional
methods
•lacks a formal marketing and
management background
•disappointed about not getting the
job
•lack
•
of maturity
•SEVS has never employed a
woman as a Marketing Manager
Gemma’s Johari profile 2
Gemma knows
Gemma doesn’t know
Others
know
•if
Others
don’t
know
•is
she was a man, they'd be
begging her to take the job
•the boss will never agree
•doing an MBA won’t make any
difference to SEVS
•she tends to rush into things
•she’s not always very patient
•very intuitive but not always
logical
she really ready?
•has she got what it takes to
fight the system?
•does she want the career badly
enough?
Gemma’s Johari profile 3
Gemma knows
Others
know
Others
don’t
know
•having
doubts about whether she’s
good enough to do the MBA
•not as ambitious as others think
•tense and irritable at the moment
•not the most organized person in the
world
•has been headhunted for job in
Sweden
•misses her parents
Gemma doesn’t know
Gemma’s Johari profile 4
Gemma knows
Others
know
Others
don’t
know
•she
has always wanted a real
career
•she’s thinking about accepting the
job in Sweden
Gemma doesn’t know