"Airport Ground Transportation
of the Future“
AGTA Fall Conference
Steve Grubbs
PHX Sky Harbor International Airport
Deputy Director – Operations
September 15, 2014
Why Do We Regulate GT Providers?
To Provide a Safe, Efficient, & Friendly Passenger
Environment
– Passenger Choices
• Reservation based
• On demand
• Transportation Network Companies
– Providing safe, insured commercial vehicles &
drivers
• Taxi
• Shared Ride Vans
• Luxury
Future Improvements in Ground
Transportation - Customer Service
Delivery
1. Technology
–
Keeping pace
2. Sustainability
–
–
Financial
Environmental
3. Cost Efficiency
–
–
Operating costs
Cost recovery fees
Technology
• Automated Vehicle Identification System:
– Dispatching Taxis
– Permitting all GT vehicles
– Issuing Driver Identification Cards
• Web based applications
– Reports
• Expiration of documents
• Trip Counts
– Integrating with other systems
• OSP – Security credentials
Technology
• Automated Vehicle Identification System:
– Use of handhelds
• Improved dispatching capabilities
– Ability to see activity at all curbs
• Develop integration of handhelds to permit system:
– Enforcement staff to check permits and IDs
– Remotely document quarterly inspections
• Signage
– Use of Dynamic signage at curb
– Use of interactive directives to promote GT & enhance
wayfinding
Technology
• Transportation Network Companies (TNC’s)
– Arizona HB 2262
– Vetoed by Governor Brewer on April 25th, 2014
“Customer safety must not be sacrificed for the sake of
innovation”
– If passed would have changed the definition of when
commercial insurance applies to TNC’s
– No substantive change for PHX Sky Harbor GT
providers
• Contracts – Closed system
• Permits – Semi-closed system
Technology
• Transportation Network Companies
– Choice of passengers
• Mobile app convenience
– Geo Fenced Airport
• 24th St to 44th St; Washington to south border
– 2 hold lots: west side of airport for T2 & T3, north
east side of airport for T4
– Vehicles are commercially plated and insured
• Uber SUV
• Uber Black
Technology
• Transportation Network Companies
– City of Phoenix
• Working on interim agreement with Uber
• Task Force working on City Ordinance
– Must Operate in Pre Arranged Category
• Airport Permit and Fee
• Commercial Insurance
• Driver background check and vehicle inspection
Sustainability
• PHX Sky Train
– LEED Certified
– Connection to Light Rail & Valley Metro Busing
– Bike lockers available at 44th St Station
– Early Bag Check
• 44th St Station, East Economy & Rental Car Center
– Boarding Pass Kiosks
Sustainability
• Alternative Fuel Requirements
• Using OBD-II device to monitor flex fuel vehicles
• Maintain requirements for ADA accessible vehicles in
fleet
Sustainability
44th Street Transportation Hold Lot (North East)
Repurposing developed sites
44th St Hold
lot (prior bus
center)
Cost Efficiency
• Move towards cost recovery for Ground
Transportation Program
– Trip fees for all categories
• Currently contracted companies only
• Using Technology to reduce costs
– Duplication of data entry
– Integration of programs to avoid duplication of effort
– Maintenance agreements to always include upgrades
Cost Efficiency
• PHX Sky Train: Stage 1A
– Completed in early 2015
– Phase out of Inter-Terminal busing
• PHX Sky Train: Stage 2
– 2020’s anticipated completion
– Phase out Rental Car Center busing
Cost Efficiency
• West Ground Transportation Center
– Right Time, Right Place
• Consolidate other needs in location
– Parking, PHX Sky Train, Consolidated Office Bldg.
• Consider appropriate timing from financial standpoint
• Include needed amenities
• Terminal 3 Remodel
– Closing of Terminal 2
• Consolidate other needs in location
• Expanded curb for GT services
Future of Ground Transportation
•All parties working together to meet
customer needs.
•Partners in technology, sustainability
and efficiency in airport ground
transportation operations.
Thank You!