Orange Business Services
&
Darwin
Graham Freak & Des White
Global Project & Programme
Management Practice
October 2014, Project Challenge 2014
Introduction to Orange
Business Services
about Orange Business Services
Orange Business Services

brings together all Orange
Group activities dedicated to
enterprises

3,000+
2 millions+
multinational
clients
professional, SME and
business clients in France
provides communications
services to businesses of all
sizes in France, and to
multinationals around the
world
20,000+
employees dedicated
serving enterprises
€6,513 bn*
in revenue
in 2013
*business
4/
a global presence
London
France
Warsaw
Madrid
Cairo
San Francisco
Tokyo
Beijing
business activities
Amman
local presence in 160+
New Delhi
countries
residential / business activities
Armenia
Austria
Bahrain
Belgium
Botswana
Cameroon
Central African
Republic
Dominican
Republic
Egypt
Equatorial Guinea
France
Guinea
Guinea-Bissau
Ivory Coast
Jordan
Kenya
Liechtenstein
Luxembourg
Madagascar
Mauritius
Mali
Mauritius
Moldova
Morocco
Niger
Poland
Portugal
Romania
Senegal
Uganda
United Kingdom
Vanuatu
Orange Labs
Slovakia
Spain
Switzerland
Tunisia
major service centers for
business clients
5/
employees committed
to serving multinationals worldwide
assistance available in
over 160 countries and territories
4 sales divisions
◼
◼
North America
Latin America
◼
Asia-Pacific
◼
◼
Europe
emerging markets
5 major service centers
◼
Brazil, Egypt, France, India,
Mauritius
◼
3,400 dedicated experts
◼
available to clients 24/7
◼
6/
International Project &
Programme Management
Practice
what is the project & program management practice?
focused effort by PM professionals on how we
perform PM, facilitating consistency in customer
project delivery, and securing and maintaining the
PM value proposition
it involves providing:

tools and process to do the job
 consultancy services
practitioner training
development of new initiatives
 skills & competency criteria
 supporting the PM product


a global & regional resource
project managers
focusing on
customers and
project delivery
PM
PM
PM
PM
the
Americas
PM
PM
PM
core
dedicated
team
PM
PM
EMEA
feedback and
pooling of
intellectual
capital
PM

PM
Asia
Pacific

PM



PM
PM
PM
PM


offer alignment
skills
methodology
quality assurance
training and certification
recruitment
knowledge management
PM
ensuring global consistency in project delivery and
driving ongoing quality improvement
9
Project Management
Orange Group restricted
the key practice responsibilities
Synergy & Visionary

the Orange Business Services project &
program management methodologies
training & certification

training primarily revolves around both Synergy and Visionary with our own PMI recognized
certification programme
job descriptions, skills & competences

create and maintain the global PM job descriptions, determining appropriate skills &
competencies for the job roles
tools & processes

Darwin
developing both tools and processes for PM to
operate on a day to day basis and with other parts of
the business
managing projects in the ICT space
involving our own solutions as well as others
Business
VPN
Business
Talk & Telephony
Business
Everywhere
Business
Acceleration
Business
Together
outsourcing transformation including multiple solution projects
project management for your multi-site internal projects
11
Project Management
Orange Group restricted
our global project management methodology
used globally

mature, fully supported and
evolving

applied to the ICT environment

begins “pre-project” for best
results

flexible:
–
–
based on industry
best practices
modular
scalable (large or small
projects)
 efficiency, consistency, quality, customization
12
Project Management
Orange Group restricted
delivered by experts
Darwin – Program Structure
13
Project Management
Orange Group restricted
tools selection
Detailed demonstrations:
 Instantis
 Clarity
 Project Server
14

Finance
 SharePoint for Business Intelligence (Power Pivot)
 SQL Server Analysis Services (Cubes)
 SQL Server Data Management (Data Storage)

Knowledge Management
 SharePoint for Enterprise Content Management
 Vibe for Social Collaboration includes Integration with SharePoint

Project Management
 SharePoint widely used

Other Business Entities
 Existing SharePoint user community using Group SharePoint
Project Management
Orange Group restricted
Program timeline
2013
Q1
Q2
Setup Test Lab
2014
Q3
Q4
Q1
Q2
2015
Q3
Q4
Q1
Q2
Q3
1
Discovery
2
Definition &
Design
3
The Project Group Selected
29/11 Vendor Selected
Project Manager
PPM Consultants
17/12 Kick off with TPG
Config & Deploy Ph 1
Technical Lead
Chris Pond
Peter O’Neil
Anthony Allen
Carl Dalton
4
Initiation
Ph 2
Trial
Project
Global Participation
Config &
Deploy Ph 2
5
All Regions Represented
Vibe Blogs
Training
Development
Requirements Agreed
Rollout Phase 2
Training/Adoption
Future Evolution Utilising
Agile / Scrum
15
Q4
Program timeline
2013
Q1
Q2
Setup Test Lab
1- setup test lab
Q3
Q4
1
Discovery
2


Created an environment to install MSP Server
Minimum level of customization based on
previous known requirements
2 - perform discovery




Entered into a discovery phase to capture
detailed business requirements
Each Region represented
Vibe used for collaboration
Test lab used to demo functionality
Global Participation
All Regions Represented
Vibe Blogs
Requirements Agreed
16
Discovering Scheduling
Scheduling Competencies


Varied across regions
Poor Scheduling = Poor Deployment
Task Types

Important for good resource
management

Hammock Tasks
"Culture change is the single most common reason why
EPM deployments fail at the strategic level, failing to
understand the need for rigorously maintained schedules is
the single most common reason that EPM deployments fail
tactically. After 10 years working on EPM deployments in all
 Create service costings for Quotes
types of companies, the one thing I still struggle with on
most
 Templates based on Project Types of these engagements is convincing people how little
they actually know about using Microsoft Project and, more
importantly, how much skill is required to manage
schedules in an EPM environment." Gary L Chefetz, Dale A
Howard, Implementing and Administering Microsoft Project
Server, Second Edition. Books available from
 Duration based Order Schedules
http://www.msprojectexperts.com/
WBS in Opportunity Assessment
Integrating Customer Orders
17
Project Management
Orange Group restricted
Discovering Resource Management
Resource Levelling

Switch it off for all resources
Capacity Planning





Current & future
Resource Forecasting
Roles & Skill
Resource Allocation
Resource Availability
Can we meet the commitments we have
already made with the resources we already
have?
•
If not, what changes in resources would be
required to meet our commitments
•
If so, what excess capacity do we have to
take on additional work?
•
If we win additional projects, can we
accomplish it with our existing resources?
Resource Tracking

Actual work per project
Resource Commitments


18
Schedule contains what's needed
Commitment is typically a % LoE over a
period of time
Project Management
Orange Group restricted
Discovering Demand Management
Workflow





19
Phases
Stages
Project Details Pages
Web Parts
Fields
Project Management
Orange Group restricted
Program timeline
2013
Q3
2014
Q4
Q1
Q2
Q3
3 - definition & design

Definition &
Design
3
Business requirements captured leading
to a detailed definition of requirements
and solution design
29/11 Vendor Selected
17/12 Kick off with TPG
Config & Deploy Ph 1
4
4 – configure & deploy Ph 1



The Project Group Selected
Project Manager
PPM Consultants
Technical Lead
20
Chris Pond
Peter O’Neil
Anthony Allen
Carl Dalton
9 Work Packages
Essential work packages formed the
basis of Phase 1
Aim was to create a working system on
completion of Phase 1
scheduling - implementation & the killer app
21
Project Management
Orange Group restricted
resource management - implementation
22
Project Management
Orange Group restricted
workflow - implementation
23
Project Management
Orange Group restricted
Program timeline
2014
Q3
2015
Q4
Q1
Q2
Q3
Q4
5 - configure & deploy Ph 2


16 Work Packages
Functionality enhanced and/or added
to meet Business Requirements
training and adoption

Initiation
Ph 2
Part of Phase 2 but identified as the
critical work package
Trial
Project
Config &
Deploy Ph 2
future evolution
5

Training
Development
Rollout Phase 2
Training/Adoption
Future Evolution Utilising
Agile / Scrum
24
enhanced functionality and new
business requirements will follow an
Agile/Scrum approach
future evolution -Agile SCRUM
Project Management Community
Business Analyst & other Stakeholders
Requirements Specifications
Product Owner & SCRUM Master
Project Sponsor & Technical Architect
• Product list created from requirements
• Prioritized by value/importance
Product Backlog
Product Features
1
2
3
4
5
6
SPRINT
Backlog
weekly
internal
scrum
Stand up meetings (1 hour)
Team reports on:
weekly
- What they did last week
external
- What they are doing this week
scrum
- Any blocks in the way?
4–6 week
SPRINT
of work
• Development Team selects
PRODUCTS to go into SPRINT
Stakeholder Review
25
Project Management
Orange Group restricted
thankyou
26
Project Management
Orange Group restricted