Sarah Mbatha &
Juliet
Grant –
Marc
Molloy
Family Mosaic
Why we do it
The journey so far
Our offer
Employment Boot Camp
The future
2012
Process mapped customer journey
Developed value for money baseline
Initiated employment control group
study
Launched 1000 into Jobs linked to
Family Mosaic manifesto ‘Health,
Wealth and Wellbeing’
Employment target linked to staff
annual bonus
Created staff ‘pledge’ events
Track individual outcomes
Service Ethos:
Jobs for people, not people for jobs
Customer led relationship
Non competitive team culture
Personalised support
Pre & Post employment training
Employer engagement (not a brokerage)
Support transition to employment
Innovative Courses:
Get that Job
Get that promotion
Business Boot Camp
Employment Boot Camp
Employment Boot Camp:
What is it?
How does it work?
Outcomes
Designed to challenge medium to
long term unemployed to:
• Rethink their lifestyle
• Identify and address personal
barriers
• Change their attitude
• Feel positive about the future
Challenge, Invigorate and Inspire
customers through practical
workshops designed to improve:
• Confidence, motivation & job
search
• Money management skills &
financial awareness
• Personal fitness & nutrition
Targeted
Recruitment
Pre Course
Interview
1 hour
workshops
2 Days per week
6 week Course
Incremental
Holistic Learning
Programme
Personalised
Follow Up
Support
Package
In Work
Support
Making a Difference:
“I’d given up on myself and Boot
Camp saved me. I’m working
again, can pay my way and hold
my head up high”
Daniel 42
Confidence Module:
Self Confidence
Self Presentation
Self Motivation
Nutrition and Wellbeing
Module:
Understanding different types of
nutrition
Healthy eating
Wellbeing
Health Module:
Fitness
Health
Vitality
Money Management Module:
Money and debt management
Lending & loans - avoiding the
sharks
Finding the right financial product
Personal action plans - 1:1 support
Employability Module:
Effective job search
Application and CV’s
Interview practice
Making a Difference:
“I’d given up on myself and Boot
Camp saved me. I’m working
again, can pay my way and hold
my head up high”
Daniel 42
Making a Difference:
“I’d given up on myself and Boot
Camp saved me. I’m working
again, can pay my way and hold
my head up high”
Daniel 42
Courses:
EBC: 31% into work
Youth EBC: 45% into work
GTJ: 40% into work
Care & Support staff training
People in work:
736 into Work (April 2012-Present)
160 Apprentices
110 Care & Support Customers
Outputs:
301 into work (2012-13)
148 into work (2013-14; Q1-2)
91 apprentices
80% retention rate (3months)
1
2
3
Reduction in arrears
Support career progression
Support affordable childcare
Focus on over 50s
Business start-up courses
Fixed term tenancy offer
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Juliet Grant – Family Mosaic