Hospitality
Professional Certification
FOR YOU
American Hotel & Lodging
Educational Institute
• Founded in 1953
• Non-profit organization
• World’s largest developer of training and
development solutions for the hospitality
industry
• 45 member board of trustees
• Over 100 products in a variety of training
media (online, video, print, distance learning)
American Hotel & Lodging Association
(AH&LA)
• Based in Washington DC
• World’s largest hotel industry association
• Representing 1.8 million Hotel rooms
with over 15,000 member properties
• Celebrating its centenary year
• EI is the non-profit educational and
training arm of the association
All Training Should Lead To…
Professional Certification
What is Professional Certification?
• Distinction of Excellence
• The Standard for the Industry
• Acknowledgement of skills and
competencies required to succeed in
your position
Professional Certification
Why should you certify?
• Validation of position
• Motivator
• Recognition
• Builder of pride and self-esteem
Professional Certification
Over 20 Certifications
• Executive Level
• Department Heads
• Managers
• Supervisors
• Line
Levels of Professional Certificaiton
Certification Process
Application
Qualification
Proctored Examination
(paper-based or online)
Certificate & Pin
Industry Leaders Using EI Certifications
Those who highly support Professional Certification
• Choice Hotels
• Best Western International
• Hyatt Hotels
• InterContinental Hotels Group
• Marriott
• Wyndham Worldwide
• Ritz Carlton
Executive Level
• General Manager, Owner/ Operator
and Corporate Executives
• Qualified experience
• Comprehensive study materials and
exam
Certified Hotel Administrator (CHA)
Certified Hotel Administrator (CHA)
• CHA Exam Preparation Booklet
• Resource materials (CD)
Additional Resources
• Online Review Session
• Online Assessment Tool
Executive Level
Certified Hotel Administrator (CHA)
• CHA Exam Preparation Booklet
• Resource materials (CD)
Additional Resource
– Online Review Sessions
– Online Assessment Tool
Online Assessment Tool
Exam Questions
Online Assessment Tool
Feedback
Online Assessment Tool
Performance Report
Department Head Level
• Departmental Executives for
Rooms, Food & Beverage,
Engineering, Security,
Housekeeping
• Qualified Experience
• Comprehensive study materials
and exam
Managers
• Departmental
Executives for Revenue
Manager, Sales
Professional
• Qualified Experience
• Comprehensive study
material and exam
Supervisors
• Supervisors for all hotel
departments
• Qualified Experience
• Supervisory Skill Builders training
Supervisor
Supervisory Skill Builders
Study material for the for CHS. Topics
include:
• You as a Supervisor
• Leadership
• Time Management
• Effective Communication
• Improving Employee Performance
• Handling Problems & Conflict
• Conducting Training & Orientation
• Staffing & Scheduling
Separate fee applies.
Hospitality Skills Certification
• Certification designations for
Guest Services, Housekeeping,
and Food and Beverage
• Current employment in the
hospitality industry
Hospitality Skills Certification
Train, Retain, Assess, Certify
(TRAC)
Study resource for the line
designations, includes:
• Trainers Guide
• Employee Reference Guide
• Certification
Separate fee applies
Security Certifications
CLSD
Certified Lodging Security Director
CLSS
Certified Lodging Security Supervisor
Certified Lodging Security Director (CLSD)
Updated review materials and exam to include
information from:
• Department of Homeland Security (DHS)
• USA PATRIOT Act
• Occupational Safety and Health Administration
(OSHA)
• Centers for Disease Control and Prevention (CDC)
Certified Lodging Security Director (CLSD)
Who should apply?
• Security director at a property level or as a
corporate executive employed by a firm
responsible for the operation of three or
more properties, who serves as a regional
or corporate director of security, or has
ultimate corporate responsibility for
security and/or risk management issues.
• Tourism Police Officer who provides tourism
oriented security.
Certified Lodging Security Director (CLSD)
Fee includes:
• Exam Preparation Booklet
• Resource Materials CD
• Exam
• Certificate and Lapel Pin upon successful
completion of the exam
– Exam consists of 150 multiple-choice questions that
must be answered within a three hour time period.
– Exam passing score: 75%
– Recertification: every 5 years
Certified Lodging Security Supervisor (CLSS)
Who should apply?
• A qualifying supervisor is a person who
supervises two or more individuals; has
responsibilities for security issues at
property-level; has job duties that are at
least 20 percent supervisory in nature and
include such tasks as scheduling, training,
interviewing, disciplining, inspecting, and
conducting performance reviews
Certified Lodging Security Supervisor (CLSS)
Fee includes:
• Study material
• Exam
• Certificate and Lapel Pin upon successful
completion of the exam
– Exam consists of 125 multiple-choice questions that
must be answered within a two hour time period.
– Exam passing score: 70%
– Recertification: none
Trainer Certifications
CHT
Certified Hospitality Trainer
CHDT
Certified Hospitality Department Trainer
Certified Hospitality Trainer (CHT)
• For the property or corporate
trainer
• Designed to develop trainers
at the department level
• Acknowledges the ability to
design and implement
training programs
Certified Hospitality Trainer (CHT)
Trainer Development Program:
Study materials for the CHDT exam
• Effective training
• Understanding job breakdown
and skills performance
• Understanding the learning
process
Separate fee applies.
Certified Hospitality Department Trainer (CHDT)
• Is aimed at line and
supervisory employees with
training responsibilities
• Adds a level of
professionalism to the
departmental trainer’s role
• Provides an opportunity for
employees to validate their
skills
Benefits of Training and
Certification
Increased
Occupancy
Average Daily
Rate/Rev Par
Increased
Employee
Productivity
& Morale
Training System
Providing Continuous
Ongoing Training
Increased
Retention
Reduced Cost
of Turnover
Improves
Quality
Control
Increased
Guest
Satisfaction
PARTNER