Facilitators:
Person-centred Practice
Mona Grey Professor of Nursing R&D, UU/Co-Director Nursing
Programme
R&D, BHSCT
Professor Tanya McCance
Bernadette Gribben
Senior Manager – Person-centred Care, BHSCT
Michael Davidson
Practice Education Facilitator, BHSCT (now Senior Manager Clinical
Education Centre)
Participants
7 sites
 Treatment Room Nurses
 Practice Education Team
 Integrated Care Team , Grove Centre
 Dementia Inpatient Services
 Endoscopy Day Care Unit
 Ward 3 North , BCH
 Ward 9 North , BCH
On The Road
The Practice Education Teams
mission statement is to facilitate,
develop and support mentors
to ensure the highest quality
student learning environment
Aim of the programme
The overarching aim of the PCP Programme is
to enable nursing teams to explore the
concept of person-centredness within their
own clinical setting in order to improve care
delivery.
Programme content
Exploring
person-centredness
in practice
Enabling
engagement
Increasing self
awareness
Exploring values
and beliefs
Giving and
Developing a shared
receiving feedback
vision
Exploring
workplace culture
Gathering
meaningful data
about practice
Leadership in
practice
Developing effective
teams
Creating a
learning culture
Facilitating ,
managing, and
evaluating change
Person-centred Nursing Framework
(McCormack & McCance 2010)
Claims, Concerns & Issues (CCIs)
• Claims are favourable assertions about the topic and its
implementation.
• Concerns are unfavourable assertions about the topic
and its implementation.
• Issues are questions that reflect what any reasonable
person might ask about the topic and its implementation.
Outcomes
Provided
Opportunities
Active
engagement
Improved
Facilitation
Skills
Openness
Raised Awareness
Developed
Knowledge
Increased
Team
Efficiency
Confidence
Action
Plan
Improved
Communication
Enable
‘Person Centred Programme’
The Treatment Room Way
Hazel Kane- Facilitator – Treatment Room Co-ordinator
Jill Scullion- Clinical Lead – Treatment Room Sister
Claire Mulhern- Clinical Lead – Staff Nurse
Cathy Woods- Facilitator – Senior Nurse, Community Sites
Vision
Treatment Rooms Across Trust
8 sites
– Trust Staff – Trust premises
– Trust staff – GP practices
– Small teams 2-6 people
– Lone workers
– Time limited due to service hours
– 2 masters – Trust & practice
Programme content
Exploring
person-centredness
in practice
Increasing self
awareness
Exploring values
and beliefs
Enabling
engagement
Giving and
receiving
feedback
Developing a
shared vision
Exploring
workplace culture
Gathering
meaningful data
about practice
Leadership in
practice
Developing
effective teams
Creating a
learning culture
Facilitating ,
managing, and
evaluating change
Reality
Development
Support
Homework
Learning
Time
Questioning
Action Plans
Person Centred
Programme Workshops
Person Centred
facilitation Workshop
Inclusion Stakeholder
Local Groups
Teamwork
Framework
Service User
Rolfe
Volunteering
How would you
feel?
Creativity
Facilitator
Dignity
Displays Challenge & Support
Presentations
Make Time
Respect
15 Steps
Vision Statement
Participation
Clinical Leads
How Will We?
Action Learning Sets
Person
Collaboration
Critical Companion
Reflection
Hopes Fears &
Centred Programme
Working Partnerships
Expectations
Local Workshops
Gibb
Review
360 Degree Feedback
Awareness
Meetings
Engagement
Tools
Take Time
Values Clarification
What was Good?
On Board Now & Then
(And That’s OK)
What’s Been Achieved?
•
•
•
•
•
Engagement of staff, Awareness of PCP
Values Clarification exercise – Vision Statement
PCP framework on board – making it real
Service User Feedback & 15 steps exercise
Claims, Concerns & Issues used for review/planned review
of issues
• Personal development for facilitators & clinical leads
• ALS – support & challenge
Person Centred Approach
Reflection
Facilitation
Review
Feedback
We believe the purpose of
this treatment room is to
provide a professional,
quality service by working
together as a team.
We aim to promote a culture
of dignity and respect
ensuring the individuals
health and well-being
This will be achieved with the inclusion of all staff and
service users
The pessimist complains about the wind
The optimist expects it to change
and the realist adjusts the sails
Thank You