WELCOME TO BRUSSELS
Financial Services
September 24th to 27th
2012
issue 3
This event is insured by :
Dear Financial Services colleagues,
It´s now almost one year go since we gathered in Madrid under the
theme ”Build to Last”. Out of the feedback we understood that you
all liked the idea of gathering the different disciplines at one place
and have some structured cross-fertilization. This year we will even
have half a day of common program so that we can share our
messages with one big group and also organize the dialogue
between all of you, the SFS management team and our guest
speakers Jan Ytterberg and Henrik Henriksson from the Scania
Executive Board. It further allows us to have a common dinner and
party.
Since we met last time we have developed in a world of high
uncertainty, with great lack of visibility of what the future will hold.
Even if it today looks as Scania Financial Services will have its best
year ever in terms of EBIT, we have this “uncomfortable stomach
feeling”. The economical environment with a sovereign debt crisis,
severe risks within the Euro zone, crucial elections, and a sluggish
GDP development in many emerging markets keeps us in a high
state of alert.
Nevertheless we continue developing our business in many areas :
new portfolio systems, insurance programs, common financial
processes, roll out of GCRM and FSDW, supporting the rest of
Scania in creating the Solution Sales concept, … are just some of
them.
As a theme for this conference we had many good ideas in the
group, but finally felt that the work of last year was not yet finished
and also the concept not yet utilized to its full extent. Therefore we
will continue “building to last !” during this conference.
In line with Scania´s core values we will do this with respect for the
individual, with a strong customer focus, quality in everything we do
and with a mindset of continuous improvement.
I wish you a good conference and a lot of fruitful exchange among
colleagues.
Much welcome from,
Claes & the Management team
Transport
The airport is just 15 km from the hotel. Most cabs take credit cards.
Conference Venue (A)
NH Hotel du Grand Sablon
Bodenbroekstraat 2, 1000 Brussel, Belgium
+32 2 518 11 00
Some colleagues are booked in a sister hotel (B) at a 15 min and
1.1 km walk. Pay attention in which hotel you stay!
NH Brussels City Centre
Chaussée de Charleroi 17, 1060 Bruxelles, Belgium
+32 2 539 01 60
SFS will not pay for extras (i.e.: Pay per view TV, mini-bar, drinks
outside of the invited events, strong liqueur, spa, or others that are
not specified in the agenda).
Internet
The hotels have free Wi-Fi on the ground floor and lobby
Meals
Coffee breaks served in conf.rooms foyer, located in basement.
Times stated in your separate agendas except welcome coffee
which is served each morning at 08.30-09.00.
Lunches will be served in Junon, ground floor, times stated in your
separate agendas
On Tuesday September 25 the common dinner + party is at 20.30
in Minerva A+B.
Area map
Cell phone numbers to Financial Services mgmt team:
Weather
As of today 18° during daytime and 12° to 15° in the evening –
Swedish summer. At least Swedish summer this year!!!
For updated information follow the link:
http://www.yr.no/place/Belgium/Brussels/City_of_Brussels/
Dress code
Claes Jacobsson: +46 70 558 36 73
Rene Renkema: + 46 70 246 55 10
Ronny Willekens: +46 70 086 36 93
Lars Sandström: +46 70 082 79 22
Cecilia Karlsson: +46 70 165 36 67
Weronica Nilsson: +46 70 268 36 86
Koen Knoops: +46 73 988 05 45
Thierry Debaud: +46 70 082 76 37
Casual
and to the new Scania Insurance Project Coordinator
Caroline Gustafsson: +46 70 082 74 91
General information
If you have any questions about the events and/or practical
arrangements during the conference please call Gun
+46 70 768 97 96 or email: gun.vestersten@scania.com
Do’s
-
Be engaged & participate.
-
Exchange your experiences with your colleagues (that’s
one of the main reasons for which we are meeting).
-
All phones on mute
-
DO NOT use personal computers during the meetings
If you have an urgent matter and you absolutely can’t wait for
the coffee break/leg stretch, please attend it outside the
conference room in order to avoid disturbance to other
participants.
Agenda for Credit Managers session:
Monday - September 24
th
Meeting room Minerve A
08.30
09.15
10.30
11.00
General intro and flash back from Madrid
New comers introduction
Communication training with Peter Nilsson part 1
Coffee break
Continue Communication training
12.30
Lunch
13.30
Communication training with Peter Nilsson part 2
14.30
14.45
16.00
Coffee break
Continue Communication training
End of conference day 1
17.00
Transfer from hotel for evening activity
Tuesday - September 25
th
08.30
08.45
09.45
Flash back of Monday
Credit performance package
Changes of credit policy and reporting
10.30
Coffee break
11.00
Workshop and Discussion
- Financing non Scania object
- Insurance in Credit Application
- Questionnaire: are we better prepared?
- 4-eyes principle: do we work with this in the credit and asset area?
How is it practically done today?
Lunch
Financial Services – Common session – Minerve A+B
13.30
14.00
15.00
15.30
16.45
17.30
18.00
Introduction by Claes Jacobsson
Jan Ytterberg - Executive Vice President & CFO
Coffee break
SFS Mgmt team. Our 2018 view.
Panel discussion with Jan and SFS Mgmt team
Wrap-up by Claes Jacobsson
End of conference
20.00
20.30
Gathering in foyer
Dinner & Party – Minerve A+B
Participants Credit session:
Meeting room Les Muses
12.30
13.30
Peter Nilsson
Ronny Willekens
Bernd Eckert
Selina Xuexin Wang
Zuzana Tomeckova
Lars Sandström
Ingela Hofverberg
Krum Berovski
John Bernt
Marcel Pott
Kateřina Švancerová
Frank Debus
Christoph Hoffmann
David Boulay
Emma Bakewell
Pedro Cuesta
Fabrizio Previdi
Graziella Caporali
Dan Ahn
Oscar Mena
Urzula Ziemak
Maciej Markiewicz
Halil Gül
Dean Ward
Pavel Kozlov
Roman Syrbu
Framtidens team – Sweden
FK – Sweden
FKC - Sweden
FKC – Sweden
FKC – Sweden
FKP - Sweden
FKSR - Sweden
SCA – Sweden
SFB – Belgium
SFB – Nederland
SFC – Czech Republic
SFD - Germany
SFD – Germany
SFF – France
SFG – Great Britain
SFH – Spain
SFI - Italy
SFI – Italy
SFK – South Korea
SFL – Chile
SFP – Poland
SFP – Poland
SFT – Turkey
SFZ – South Africa
SRF – Russia
SRF – Russia
Agenda for Sales Managers session:
Monday - September 24
th
Meeting room Minerve B
Tuesday - September 25
Meeting room Minerve B
09.00
08.30
09.30
10.30
11.00
12.00
General Intro and Flash back from Madrid
News from the markets/competition
Coffee break
Role descriptions sales department
Sales Solution Configuration Project/Tacton
12.30
Lunch
13.30
15.00
15.30
16.00
Workshop CSI / Market plan /
Coffee break
Continued Workshop CSI / Market plan
End of conference day 1
17.00
Transfer to evening activity
th
Insurance and Sales Managers
RR, TD, KK
- Solutions sales strategy
- Guest: Anders Forsberg (Head of Services Sales and Marketing S&S)
- Solution sales steering group
- Local product management
- Tacton concept as introduction and cross-selling
- Scania Insurance Strategy
- Common strategy SFS, Parts, Services
- Roles for all parties and within SFS
- Responsibility of sales performance fi/non fi, fleet
- Market study, Bonus scheme, Job definition, Training
- Challenge and discuss in work groups on 8 topics
10.30-11.00 Coffee break
12.30
Lunch
13.30
Financial Services – Common session – Minerve A+B
13.30
14.00
15.00
15.30
16.45
17.30
18.00
Introduction by Claes Jacobsson
Jan Ytterberg - Executive Vice President & CFO
Coffee break
SFS Mgmt team. Our 2018 view.
Panel discussion with Jan and SFS Mgmt team
Wrap-up by Claes Jacobsson
End of conference
20.00
20.30
Gathering in foyer
Dinner & Party – Minerve A+B
Participants Sales Managers session:
Rene Renkema
Bernd Eckert
Ingela Hofverberg
Lars Sandström
Roberto Ferreira Martins
Stein Ottesen
Laurentiu Tomescu
Alexandr Bilousov
Per-Eric Ericsson
Veljo Barbo
Ralph van den Berg
Marc Ooms
Luc Moulin
Michal Hucl
Bohuslav Viglasky
Andreas Kraushofer
Philippe Lagler
Florent Salce
Alan Rhodes
William Day
Felipe Castello
Denise Falcao
Luca Patrignani
Youngsoo Kim
Isabel Ceron
Juan Carlos Ocampo
Lukasz Nowacki
Ilker Önder
Özen Balcik
Paul Uys
Wessel Cloete
Kirill Chkalov
Anders Forsberg
FK – Sweden
FK – Sweden
FK - Sweden
FK - Sweden
SBB - Brazil
SCA – Sweden
SCA – Romania
SCA – Ucraine
SFA – Sweden
SFA – Estonia
SFB – Holland
SFB – Belgium
SFB – Luxembourg
SFC – Czech Republic
SFC – Slovkia & Hungary
SFC – Austria
SFD – Switzerland
SFF – France
SFG – Great Britain
SFG – Ireland
SFH – Spain
SFH – Portugal
SFI – Italy
SFK – South Korea
SFL – Chile
SFL – Peru
SFP – Poland
SFT – Turkey
SFT – Turkey
SFZ – South Africa
SFZ – South Africa
SRF – Russia
Scania guest speaker
Agenda for Insurance Managers session:
Monday - September 24
21.00
th
Wednesday - September 26th
Dinner
Tuesday - September 25
Meeting room Minerve A
th
08.30
Introduction:
- Back to Frankfurt
- Development status Customer Insurance
KK
09.30
Insurance Team up with S&S, F&F
- Scania Insurance: new business Model KP,BT,SI.
- Copenhagen conference outcomes: KP/BT
- F&F Round Table contents, preparation, targets and
deliveries, countries participating: KP/BT
- IM role, support needed
TD
10.45
Coffee break
11.15
Data Warehouse status
SCMP implementation status
- Country status
- SCMP examples from DE, CZ, IT
- How to connect platforms
- Best Practice
12.30
Lunch
13.30
Communication and support :
Status and next steps for: Communication material,
team Room, Give aways, YETD
CG
14.00
Customer first
How to survey claims management quality
How to perform market study when developing new
programs to deliver to Scania performing insurance
solutions and reach high penetration
TD-JT
14.45
15.15
16.30
Coffee break
Wrap-up
End of conference
17.30
Transfer to evening activity
Meeting room Minerve B
09.00
Insurance and Sales Managers
RR, TD, KK
- Solutions sales strategy
- Guest: Anders Forsberg (Head of Services Sales and Marketing S&S)
- Solution sales steering group
- Local product management
- Tacton concept as introduction and cross-selling
- Scania Insurance Strategy
- Common strategy SFS, Parts, Services
- Roles for all parties and within SFS
- Responsibility of sales performance fi/non fi, fleet
- Market study, Bonus scheme, Job definition, Training
- Challenge and discuss in work groups on 8 topics
10.30-11.00 Coffee break
12.30
Lunch
13.30
Financial Services – Common session – Minerve A+B
13.30
14.00
15.00
15.30
16.45
17.30
18.00
Introduction by Claes Jacobsson
Jan Ytterberg - Executive Vice President & CFO
Coffee break
SFS Mgmt team. Our 2018 view.
Panel discussion with Jan and SFS Mgmt team
Wrap-up by Claes Jacobsson
End of conference
20.00
20.30
Gathering in foyer
Dinner & Party – Minerve A+B
SS
KK
Participants Insurance session:
Claes Jacobsson
Koen Knoops
Thierry Debaud
Johan Terlaeken
Siddarth Sunderraj
Caroline Gustafsson
Roberto Ferreira Martins
Henrik Asp
Marius Popescu
Filip Högfeldt
Lukas Stehlik
Philippe Lagler
Florent Salce
Alan Rhodes
Mercedes Casas
Giovanni Rainone
Dan Ahn
Isabel Ceron
Juan Carlos Ocampo
Paul Westhuis
Sylwester Kochel
Kevin Meyer
Andrey Kulyukin
Kjell Ehn
Tobias Olsson
FK - Sweden
FK - Sweden
BUCI Sweden
BUCI Sweden
BUCI Sweden
BUCI Sweden
SBB – Brazil
SCA – Sweden
SCA – Romania
SFA – Sweden
SFC – Czech Republic
SFD - Switzerland
SFF - France
SFG – Great Britain
SFH – Spain
SFI – Italy
SFK – South Korea
SFL – Chile
SFL – Peru
SFB – Nederland
SFP – Poland
SFZ – South Africa
SRF – Russia
KPP - Sweden
BTPD - Sweden
Agenda for Finance Managers session:
Monday - September 24
18.00
18.30
19.00
th
Meet at the Hotel du Grand Sablon
Departure from the hotel
Evening activity
Tuesday - September 25
14.30
14.50
15.30
16.30
17.00
Lunch
The Value Integrator - Insights from the Global CFO Study
by IBM (Peter Stenhöj)
Coffee break
Roles and communication exercise
Workshop roles and competences SFS Finance
Wrap up
End of conference
th
Participants Finance session:
Meeting room Minerve A
08.30
09.00
09.30
10.15
10.30
12.30
Introduction
Reporting Update
Treasury presentation and discussion (Nabil Adawi & Emil Folkesson)
Coffee break
Ernst & Young presentation (Peter Franks)
Lunch
13.30
Financial Services – Common session – Minerve A+B
13.30
14.00
15.00
15.30
16.45
17.30
18.00
Introduction by Claes Jacobsson
Jan Ytterberg - Executive Vice President & CFO
Coffee break
SFS Mgmt team. Our 2018 view.
Panel discussion with Jan and SFS Mgmt team
Wrap-up by Claes Jacobsson
End of conference
20.00
20.30
Gathering in foyer
Dinner & Party – Minerve A+B
Wednesday - September 26
th
Meeting room Minerve B
08.30
12.00
13.00
Introduction of Lean
09.10 Lean exercise and discussion
09.50 Coffee break
10.20 Examples of process improvements within SFS
10.50 Workshop improvements/efficiency SFS Finance
Weronica Nilsson
FKB – Sweden
Robert Schirman
FKB – Sweden
Ulrika Carlsson
FKB - Sweden
Ingela Hofverberg
FKSR - Sweden
Jan-Peter Löppe
JRG – Sweden
Dimitrij Dinner
JRG – Sweden
Roger Hutton
Jan Boström
Martin Sörensson
Herman Verbeylen
Michel Van Riet
Siegfried Hilberath
Veronique Bled
Jean Mitchell
Siv Amberg
Riccardo Pacifici
Namhee Kim
Paulina Lopez
Waldemar Cymerys
Cinla Sezer
Bruno Mattos
Tomáš Charvát
Liliya Shendrik
SBB – Brazil
SCA – Sweden
SFA – Sweden
SFB – Belgium
SFC – Czech Republic
SFD - Germany
SFF – France
SFG – Great Britain
SFH – Spain
SFI - Italy
SFK – South Korea
SFL – Chile
SFP – Poland
SFT – Turkey
SFZ – South Africa
SRF – Russia
SRF – Russia
Peter Franks
Ernst & Young
Nabil Adawi
ZFBL – Luxemburg
Emil Folkesson
ZFBL – Luxemburg
Peter Stenhöj
IBM
Agenda for IS/IT and Process Managers session:
Tuesday - September 25
th
Meeting room Diane (and two group rooms)*
08.30
09.00
11.45
Welcome to Brussels
Act now and think long term to get a sustainable solution
through handling Non Functional Requirements (NFR)
What is a NFR and why do we need to handle them?
Workshop regarding NFR
Coffee break
Continue with NFR
NFR Checklist
IT-AUDIT, consequences when not handling NFR
Update on TEAM ROOM
12.00
Lunch
13.30
Financial Services – Common session – Minerve A+B
13.30
14.00
15.00
15.30
16.45
17.30
18.00
Introduction by Claes Jacobsson
Jan Ytterberg - Executive Vice President & CFO
Coffee break
SFS Mgmt team. Our 2018 view.
Panel discussion with Jan and SFS Mgmt team
Wrap-up by Claes Jacobsson
End of conference
20.00
20.30
Gathering in foyer
Dinner & Party – Minerve A+B
10.00
10.30
Wednesday - September 26th
Meeting room Les Muses (and two group rooms)**
08.30
10.10
10.30
12.00
Stimulate commitment to be a clock builder and not a time teller.
Get commitment and involvement to create a Business
Continuity Management.
Workshop & vernissage of process for BCM
Coffee break
Continue with BCM
Workshop & vernissage of process for BCM
Lars Sjöström - presentation of SFA test
Checklist BCM
Lunch
13.00
Build know-how through continuous learning,
what is Lean and what has it to do with IT?
Workshop
14.00-14.15 Coffee break
15.30-15.45 Break
16.30
End of conference day
18.00
Pick-up by guide for evening activity
*) Group rooms Sep 25th: Venus and Zeus
**) Group rooms Sep 26th: Venus and Diane
Insurance at IS/IT session
Thursday - September 27
th
Meeting room Minerve A
08.30
09.00
Participants IS/IT session:
FSDW and Insurance
Update on Scania strategy new business model
10.00
How do we manage insurance processes
A role play between Koen and Thierry with Cicci in the observer role
- Sales, Underwriting
- Administration
- Claims
10.30-11.00 Coffee break
12.30
Lunch
End of conference
As a preparation we asked you :
 What current challenges do you have with Insurance?
 What future challenges do you see regarding Insurance?
 What kind of input/information are lacking regarding Insurance?
Cecilia Karlsson
Andreas Larsson
Niclas Johansson
Johanna Rosth
Lars Sandström
Ingela Hofverberg
Koen Knoops
Thierry Debaud
Johan Terlaeken
Caroline Gustafsson
Carlos Jose Rivera de Oliveira
Ola Westerberg
Lars Sjöström
Silvie Roels
Martin Drábek
Friedolin Rupp
Sylvain Lesourd
Fernando Freire
Gabriele Guardigli
Jusang Cho
Damian Belczowski
Devrim Ayata
Johan Scholtz
Julia Gerasimenko
FK - Sweden
FK – Sweden
FK – Sweden
FK – Sweden
FK - Sweden
FK – Sweden
FK - Sweden
BUCI Sweden
BUCI Sweden
BUCI Sweden
SBB – Brazil
SCA –Sweden
SFA – Sweden
SFB – Belgium
SFC – Czech Republic
SFD - Germany
SFF – France
SFH – Spain
SFI – Italy
SFK – South Korea
SFP -. Poland
SFT – Turkey
SFZ – South Africa
SRF - Russia