Board Meeting
December 7, 2012

December 7, 2012
Board Meeting
The mission of Louisiana One Call is to support the protection of our members’ facilities, the public, and the environment by providing excellent damage prevention services in a cost-effective manner.

Welcome, Remarks, Introductions . . .
Mr. Charles Nelson
The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United
States.
This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Agenda
December 7, 2012
• Call to Order
• Consent Agenda
• Appoint 2013 Nominating Committee
• Financial Report
• Adopt 2013 Budget
• Adopt October 18, 2012 Board Meeting Minutes
• One Call Concepts Presentation
• President’s Report
• Executive Director’s Report
• Agree on Executive Director’s 2013
Goals/Objectives
• New Business
• Executive Session
• Closing Remarks
• Adjourn

Consent Agenda
Membership Report
1987 - 2012
Corporate & Political Entity Members
1200
1000
800
600
400
200
0
88 131
19
87
19
88
19
20
8
25
1
89
19
90
19
91
31
0
34
6
36
1
39
4
43
3
19
92
19
93
19
94
19
95
19
96
46
8
52
2
58
0
63
9
19
97
19
98
19
99
20
70
6
74
4
77
4
80
0
84
0
86
1
89
8
91
1
95
4
99
0
10
23
10
20
10
39
00
20
01
20
02
20
03
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12

Consent Agenda
Top 10 Calls By Parish
November 2012
1500
1000
500
0
4500
4000
3500
3000
2500
2000
E
B
R
O rle a ns
La fa y e tte
S t Ta m m a ny
C a dd o
J e ffe rs on
C a lc a s ie u
O ua c hi ta
B os s ie r
A s c e ns ion

7000
6000
5000
4000
3000
2000
1000
0
Consent Agenda
Nature of Work
November 2012

30,000
25,000
20,000
15,000
10,000
5,000
0
C on tr ac tor
Consent Agenda
# Of Calls By Type Of Caller
November 2012
M em be r
H om eow ne r
Lo ca l G ov
't
N on
-M e m be r
M is ce lla ne ou s
G ov
't.
A ge nc y
Fa x-
A
-Lo c at e
O the r

90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
Consent Agenda
Email%
2003/2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012

50.0%
40.0%
30.0%
20.0%
10.0%
0.0%
70.0%
Consent Agenda
% I-TIC
2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012
60.0%
200
4
200
5
200
6
200
7
200
8
200
9
201
0
201
1
201
2

45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
Consent Agenda
I-TIC Locate Requests
2005 2009 2010 2011 2012
6 33
9 3

0.7
0.6
0.5
0.4
0.3
0.2
0.1
0
Consent Agenda
811 Percentage
2007 2008 2009 2010 2011 2012

Consent Agenda
Motion to Adopt
• Membership Report
• General Manager’s Report

Appoint 2013 Nominating
Commmittee
• Chairman. . .
Mr. Charles Nelson

• Financial Overview . . .
Mr. Charles Carney & Mr. Paul Blouin

2,750,000
2,700,000
2,650,000
2,600,000
2,550,000
2,500,000
2,450,000
2,400,000
2,350,000
Budget Versus Actual October 2012
Budget Actual
Income Expense

Financial Report
October 2012
• Total Current Assets . . .
Mr. Paul Blouin

Louisiana One C all
Total Current Assets
Annual History 2000 - 2011
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account
($228,605.45) and Capital Account ($342,908.18).

Louisiana One C all
Total Current Assets
Dec 2011 - Oct 2012
2,400,000
2,300,000
2,200,000
2,100,000
2,000,000
1,900,000
1,800,000
NOTE: Mar-Jun Marketing Expense $341,880 & Promotions Expense $42,698, Mar-Apr Furniture and Fixtures Expense $76,687, and Feb-May Building Maintenance Expense
(painting,repairs & A/C purification systems) $37,892; the budgeted expenses are spread out over twelve-months; $35,000 was unbudgeted expense. The assets appear out of balance presently, but should level out later during the year. According to the CPA, the Total Current Assets report includes funds in the Operations Account, the Expense
Account and the Capital Account. Also, May/June Income was lower than estimated by $84,966. July/August Income was lower than estimated by $87,164. Sept Income was lower than estimated by $191,000. Jul-Sep Marketing Expense $32,601 & Promotions Expense $37,294. Oct Income was lower than estimated by $186,677.

Louisiana One C all
Total Current Assets
2000 – October 2012
$2,500,000
$2,000,000
$1,500,000
$1,000,000
$500,000
Cash
$0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets

Accounts Receivable
January 2012 – November 2012
Amt Rec'd Receivables
300,000
250,000
200,000
150,000
100,000
50,000
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Amount Billed 220,527 209,087 243,755 239,558 261,326 239,283 243,242 239,691 249,022 278,695 219,704
Amount Rec’d 220,527 209,087 243,755 239,321 260,973 238,291 242,302 236,690 243,751 188,432 3,078
% Outstanding 0% 0% 0% .10% .14% .41% .39% 1.25% 2.12% 32.39% 98.60%

• Estimated Call Volume . . .
Mr. Paul Blouin

Louisiana One C all
Est vs Act-Incoming
2011/Nov 2012
Estimated Actual
80000
60000
40000
20000
0
MONTHLY +5% +8% +10% -6% -3% +2% -12% +2% -0-17% -14% -19% +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3%
YTD -12%

Louisiana One C all
Est vs Act-Outgoing
2011/Nov 2012
Estimated Actual
350000
300000
250000
200000
150000
100000
50000
0
J
N
A
F
EB
A
M
R
A
PR
M
Y
A
U
J
N L
U
J AUG SEP O
C
T
O
N
V
D
EC
A
J
N
F
EB
A
M
R
A
PR A
M
Y
U
J
N L
U
J AUG SEP O
C
T
O
N
V
MONTHLY +5% +7% +5% -6% -5% +3% -15% +1% -2% -23% -15% -23% +2.3% -2% -6% -10% -18% -0-11% -15% -4% +5% -1%
YTD -5.2%
D
EC

Louisiana One C all
Incoming Call Volume
2011 2012
600,000
580,000
560,000
540,000
520,000
500,000
480,000
460,000
583,209
513,388
Incoming
Through November 2012, Incoming Call Volume is 12% below 2011

Louisiana One C all
Outgoing Call Volume
2011 2012
3,100,000
3,000,000
2,900,000
2,800,000
2,700,000
2,600,000
2,500,000
2,400,000
3,059,228
2,681,718
Outgoing
Through November 2012, Outgoing Call Volume is 5.2% below 2011

December 7, 2012
Board Meeting
• Adopt 2013 Budget

December 7, 2012
Board Meeting
• Adopt September 20, 2012 Board
Meeting Minutes

• 10:30 – 10:45
BREAK

December 7, 2012
Board Meeting
• One Call Concepts, Inc. Presentation
– Mr. Tom Hoff and Mr. Matt Ruddo

President’s Report
• Update on Fall SOCS Meeting
– Nov. 7-9
– Little Rock, AR
• Paul, David, Mike, Shirley attended
• Fall Planning Session
– Nov. 28
– Lafayette, LA
• 2013 Annual Meeting March 21 st
– Letter to go to membership in January

Executive Director’s Report
• Discuss Enforcement
• Dig Law Advisory Committee Meeting
– November 5 th at LA Farm Bureau

December 7, 2012
Board Meeting
• Agree on Executive Director’s 2013
Goals/Objectives

December 7, 2012
Board Meeting
• New Business
– Review and Approve 2013 Calendar

December 7, 2012
Board Meeting
• Executive Session
– Personnel Matters
– Discuss Extension of LOC/OCC
Contract to December 31, 2013
– Chairman Report on President
Evaluation Forms

December 7, 2012
Board Meeting
• Closing Remarks . . .
Mr. Charles Nelson

December 7, 2012
Board Meeting
• Adjourn

Adjourn