Board Meeting
December 7, 2012
December 7, 2012
Board Meeting
The mission of Louisiana One Call is
to support the protection of our
members’ facilities, the public, and
the environment by providing
excellent damage prevention
services in a cost-effective manner.
Welcome, Remarks, Introductions . . .
Mr. Charles Nelson
The vision of the leadership of Louisiana One Call is
to be the pre-eminent one call center in the United
States.
This will be achieved by staying on the leading edge
of technology and by operating in such a manner as to
be recognized by our peers as the most innovative
center in the industry.
Agenda
December 7, 2012
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Call to Order
Consent Agenda
Appoint 2013 Nominating Committee
Financial Report
Adopt 2013 Budget
Adopt October 18, 2012 Board Meeting Minutes
One Call Concepts Presentation
President’s Report
Executive Director’s Report
Agree on Executive Director’s 2013
Goals/Objectives
New Business
Executive Session
Closing Remarks
Adjourn
Consent Agenda
Membership Report
1987 - 2012
1200
39
10
20
10
1000
23
10
0
99
4
95
1
91
8
89
1
86
800
0
84
0
80
4
77
4
74
6
70
600
9
63
0
58
2
52
8
46
400
3
43
4
39
1
36
6
34
0
31
200
1
25
8
20
1
13
88
0
Corporate & Political Entity Members
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
1999
1998
1997
1996
1995
1994
1993
1992
1991
1990
1989
1988
1987
Consent Agenda
Top 10 Calls By Parish
November 2012
4500
3500
4407
4000
3358
3000
1120
1332
1434
1000
1687
1938
1500
2315
2000
2398
2520
2500
500
0
r
sie
ion
ns
ce
As
s
Bo
ita
ieu
as
h
ac
Ou
lc
Ca
n
rs o
ffe
Je
y
an
mm
Ta
o
dd
Ca
St
e
et t
f ay
La
ns
lea
Or
R
EB
1806
2000
1000
0
503
492
Culvert
246
101
97
88
72
69
62
56
20
19
2
Street
Pool
Sprinkler
Logging
TV
Bridge
Termite
Guardrail
Curb
Forestry
Other
Marine
259
Demolition
Pipeline
Sidewalk
Fiber
459
327
302
573
Soil
784
627
Sign
1607
1248
Foundation
Drain
Ditch
Fence
Landscape
Road
1647
5082
3483
Telephone
Gas
3696
Cable
3962
3000
Electric
3037
4000
4141
5000
Sewer
6726
6000
Water
Consent Agenda
Nature of Work
November 2012
7000
46
198
r
Othe
118
2,473
1,326
775
225
y
c ate
A-Lo
Fax-
nc
Age
er
or
t ract
Con
ber
er
't .
Gov
5,000
Mem
l Go
Loca
v't
b
- Me m
Non
eous
ella n
Mis c
0
n
eow
Hom
8,766
20,000
27,666
Consent Agenda
# Of Calls By Type Of Caller
November 2012
30,000
25,000
15,000
10,000
Consent Agenda
Email%
2003/2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012
90.00 %
87.66%
2012
70.53%
67.31%
2007
69.09%
60.25%
2006
20.00 %
53.40%
30.00 %
46.80%
40.00 %
57.90%
50.00 %
69.29%
60.00 %
86.40%
70.00 %
2011
80.00 %
10.00 %
2010
2009
2008
2005
2004
2003
0.00%
Consent Agenda
% I-TIC
2004/2005/2006/2007/2008/2009/2010/2011/Nov 2012
70.0%
62.65%
64.40%
62.76%
43%
32.7%
30.0%
20.0%
59.86%
58.8%
40.0%
61.60%
50.0%
59.51%
60.0%
10.0%
0.0%
12
20
11
20
10
20
09
20
08
20
07
20
06
20
05
20
04
20
5,000
10,000
20,210
19,971
18,686
0
40,521
29,240
32,779
33,211
30,229
33,052
34,379
36,637
30,246
26,534
26,576
23,460
23,456
23,966
28,613
28,240
29,853
35,679
2011
14,065
28,996
34,934
33,500
30,528
37,297
2010
19,062
29,781
29,200
36,962
2009
17,046
30,214
38,626
32,983
35,539
31,387
33,786
33,131
28,216
29,211
31,987
31,805
2005
18,162
25,854
28,823
28,634
24,392
25,552
35,000
16,462
15,079
14,163
24,087
25,000
31,537
30,000
27,829
24,258
20,000
10,785
26,263
15,000
11,196
Consent Agenda
I-TIC Locate Requests
2012
45,000
40,000
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
YTD
DEC
43%
41%
46%
46%
38% 40%
40%
45%
45%
34%
41%
40% 41%
51%
50%
41%
2011
NOV
36%
36%
38% 43%
50%
49%
44% 51%
40%
0.4
OCT
33%
38%
41%
60%
62%
0.6
35%
38% 41%
40%
62%
2010
SEP
0.1
AUG
55%
2009
33%
36%
41%
40%
35%
0.5
JUL
39%
39%
40%
40%
32% 34%
36%
41%
41%
40%
39%
2008
JUN
MAY
31%
33%
41%
38% 41%
41%
33%
38% 38%
41%
41%
35%
40%
41%
41%
41%
2007
APR
MAR
FEB
0.2
38%
41% 40%
40%
41%
0.3
JAN
Consent Agenda
811 Percentage
2012
0.7
0
Consent Agenda
Motion to Adopt
• Membership Report
• General Manager’s Report
Appoint 2013 Nominating
Commmittee
• Chairman. . .
Mr. Charles Nelson
Financial Report
• Financial Overview . . .
Mr. Charles Carney & Mr. Paul Blouin
Financial Overview
Budget Versus Actual October 2012
Budget
Actual
2,750,000
2,700,000
2,650,000
2,469,938
2,450,000
2,639,622
2,500,000
2,656,615
2,550,000
2,701,393
2,600,000
2,400,000
2,350,000
Income
Expense
Financial Report
October 2012
• Total Current Assets . . .
Mr. Paul Blouin
Louisiana One Call
Total Current Assets
Annual History 2000 - 2011
2,500,000
2,255,452
2,000,000
1,641,499
Dec08
Dec09
1,726,682
1,632,891
1,422,314
924,025
759,512
798,621
811,495
679,647
500,000
1,126,689
1,000,000
1,623,774
1,500,000
0
Dec11
Dec10
Dec07
Dec06
Dec05
Dec04
Dec03
Dec02
Dec01
Dec00
NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account
($228,605.45) and Capital Account ($342,908.18).
Louisiana One Call
Total Current Assets
Dec 2011 - Oct 2012
2,400,000
2,300,580
2,290,548
2,255,452
2,200,000
2,358,422
2,300,000
2,157,728
Jul
2,084,481
2,053,774
Jun
2,043,797
2,051,673
2,000,000
2,092,652
2,144,674
2,100,000
1,900,000
1,800,000
Dec
Nov
Oct
Sep
Aug
May
Apr
Mar
Feb
Jan
Dec
NOTE: Mar-Jun Marketing Expense $341,880 & Promotions Expense $42,698, Mar-Apr Furniture and Fixtures Expense $76,687, and Feb-May Building Maintenance Expense
(painting,repairs & A/C purification systems) $37,892; the budgeted expenses are spread out over twelve-months; $35,000 was unbudgeted expense. The assets appear out of
balance presently, but should level out later during the year. According to the CPA, the Total Current Assets report includes funds in the Operations Account, the Expense
Account and the Capital Account. Also, May/June Income was lower than estimated by $84,966. July/August Income was lower than estimated by $87,164. Sept Income was
lower than estimated by $191,000. Jul-Sep Marketing Expense $32,601 & Promotions Expense $37,294. Oct Income was lower than estimated by $186,677.
Louisiana One Call
Total Current Assets
2000 – October 2012
$2,500,000
$2,000,000
$1,500,000
$1,000,000
$500,000
$0
2000 2001 2002 2003 2004 2005
Cash
Investments
Acct Receivable
2006 2007 2008 2009 2010 2011 2012
Pre Paid Expense
Accrued Interest
Total Current Assets
Accounts Receivable
January 2012 – November 2012
Amt Rec'd
Receivables
300,000
250,000
200,000
150,000
100,000
50,000
0
Jan Feb Mar Apr May Jun
Amount Billed
Amount Rec’d
% Outstanding
220,527
220,527
0%
209,087
209,087
0%
243,755
243,755
0%
239,558
239,321
.10%
261,326
260,973
.14%
239,283
238,291
.41%
Jul Aug Sep Oct Nov Dec
243,242
242,302
.39%
239,691
236,690
1.25%
249,022
243,751
2.12%
278,695
188,432
32.39%
219,704
3,078
98.60%
Financial Report
• Estimated Call Volume . . .
Mr. Paul Blouin
Louisiana One Call
Est vs Act-Incoming
2011/Nov 2012
Estimated
Actual
80000
60000
40000
20000
-2% -9% -4% -11% -13% -16% -7% +2% -3%
-12%
DEC
NOV
OCT
SEP
AUG
JUL
JUN
MAY
APR
MONTHLY +5% +8% +10% -6% -3% +2% -12% +2% -0- -17% -14% -19% +2% -1%
YTD
MAR
FEB
JAN
DEC
NOV
OCT
SEP
AUG
JUL
JUN
MAY
APR
MAR
FEB
JAN
0
Louisiana One Call
Est vs Act-Outgoing
2011/Nov 2012
Estimated
Actual
350000
300000
250000
200000
150000
100000
50000
0
DEC
NO V
O CT
SEP
AUG
JUL
JUN
MAY
APR
MAR
FEB
JAN
DEC
NO V
O CT
SEP
AUG
JUL
JUN
MAY
APR
MAR
FEB
JAN
MONTHLY
YTD
+5% +7% +5% -6% -5% +3% -15% +1% -2% -23% -15% -23% +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1%
-5.2%
Louisiana One Call
Incoming Call Volume
2011
2012
600,000
580,000
560,000
583,209
540,000
520,000
500,000
480,000
513,388
460,000
Incoming
Through November 2012, Incoming Call Volume is 12% below 2011
Louisiana One Call
Outgoing Call Volume
2011
3,100,000
3,000,000
2,900,000
2,800,000
2,700,000
2,600,000
2,500,000
2,400,000
2012
3,059,228
2,681,718
Outgoing
Through November 2012, Outgoing Call Volume is 5.2% below 2011
December 7, 2012
Board Meeting
• Adopt 2013 Budget
December 7, 2012
Board Meeting
• Adopt September 20, 2012 Board
Meeting Minutes
BREAK
• 10:30 – 10:45
December 7, 2012
Board Meeting
• One Call Concepts, Inc. Presentation
– Mr. Tom Hoff and Mr. Matt Ruddo
President’s Report
• Update on Fall SOCS Meeting
– Nov. 7-9
– Little Rock, AR
• Paul, David, Mike, Shirley attended
• Fall Planning Session
– Nov. 28
– Lafayette, LA
• 2013 Annual Meeting March 21st
– Letter to go to membership in January
Executive Director’s Report
• Discuss Enforcement
• Dig Law Advisory Committee Meeting
– November 5th at LA Farm Bureau
December 7, 2012
Board Meeting
• Agree on Executive Director’s 2013
Goals/Objectives
December 7, 2012
Board Meeting
• New Business
– Review and Approve 2013 Calendar
December 7, 2012
Board Meeting
• Executive Session
– Personnel Matters
– Discuss Extension of LOC/OCC
Contract to December 31, 2013
– Chairman Report on President
Evaluation Forms
December 7, 2012
Board Meeting
• Closing Remarks . . .
Mr. Charles Nelson
December 7, 2012
Board Meeting
• Adjourn
Adjourn
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