2013-2014
TROOP COOKIE MANAGER TRAINING
Thank you !
As the Troop Cookie Manager you are the
Main Ingredient in the recipe for your
Troop’s Successful Cookie Season
•Read the materials provided
• Train the girls in your troop
• Work with the troop leadership and girls to set the
troop goal
•Communicate with families
•Be available to girls and their families
• Respect deadlines and work with your SU Cookie
Manager
•Ask for assistance
Little Brownie Cookie Portfolio 2013-14
www.greenpalm.org
Packaging materials made with recycled paperboard
Little Brownie Cookies 2013-2014
New GSUSA Cookie Case Designs
New GSUSA Case Designs for 2013-2014
Standardized for both Bakers to provide a
consistent consumer experience
5 Skills for Girls
When they participate in the Girl Scout Cookie Program, girls develop skills
that they can use today and in the future. Girls who take part in this
important part of the Girl Scout experience develop five key skills:

Goal Setting

Decision Making

Money Management

People Skills

Business Ethics
Goal Setting is the Key
 Goal Setting is one important skills that girls can
learn through the Cookie Program
 Troops that set Goals are more successful than
troops that do not set goals
 Girls that work toward goals are
not only more successful, but
more engaged in the
Cookie Program and in
Girl Scouting in general
Safety!
Safety is our first concern when girls are participating in the Girl Scout
Cookie Program. The most current safety information can be found in
Volunteer Essentials and in the Safety/Activity Checkpoints, please review
these documents. Share these rules and procedures with your Girl Scout
families to ensure that the girls will have a safe and successful sale!
• All girls must be registered and have a signed Annual Consent Form on file with the
troop leader before they participate in the Girl Scout Cookie Program.
• A parent, guardian, or other adult must know each girl’s whereabouts when she is
participating in the Cookie Program, including if and when she is utilizing tools found on
the internet.
• Throughout the program, adults must provide supervision and guidance for all age
levels.
• Girls should be involved in goal setting, planning, and execution of the
Girl Scout Cookie Program for their troop.
• Girls should always wear a Girl Scout Membership pin, Girl Scout vest or
sash, or Girl Scout clothing to identify them as Girl Scouts.
Materials you will be receiving
Materials for Girls and Troops
One per troop:
Cookie Program Guide for Troop Cookie Managers
TOP Cookie form
Troop Envelope
Cookies For Heroes Flyer
Cookies for Heroes order card reminders
Council Shop Flyer
One per girl:
Girl Order Card
Parent/Guardian Newsletter for each family
Goal-Getter Order Card
Money Envelope
Important Dates
December 2013
Troop Cookie Manager Training
Prior to January 4, 2014
Train girls and distribute Cookie
Program materials
January 4, 2014
Cookie Rallies!
January 4, 2014- February 2,
2014
Initial order taking
February 8, 2014
Initial order due via eBudde
February 3, 2014-March 30, 2014
Goal Getter Order Period
March 1-2, 2014
Cookie Delivery at assigned locations
March 1, 2014—March 30, 2014
Booth Sales Period
Weekly during March 2014
Deposit money into council account
On or before 12 noon on
March 21, 2014
Cookie bill due to the Council for
cookies picked up prior to March 19,
2014
On or before
All final paperwork due to Service
Unit Cookie Manager
April 4, 2014
During May 2014
Distribute recognitions
Cookie Rallies!
Girls of all ages, troops and families are all welcome to join us on January 4,
2014 from 12:00 – 4:00 PM at five malls throughout the state. We will kick off
the Cookie Program with fun activities based on the five skills for girls. All girls
who participate will receive a free patch!
Rallies will take place at:
•
•
•
•
•
The Shoppes at Buckland Hills (Manchester)
Westfield CT Post (Milford)
Westfield Meriden
Danbury Fair Mall
Crystal Mall (Waterford)
We are still looking for volunteers! Adults and girls Cadette and older are
welcome to come and help to run the activities. Please have anyone interested
e-mail productsales@gsofct.org.
Cookies Live!
Back by Popular Demand!
2nd Annual Virtual
Cookie Event!
National
Web Event
JANUARY 11th, 2014!
Girls learn exactly
how! they can bring
their dreams to life!
National Girl Scout Cookie Weekend
Girl Scouts of the USA has declared February 7-8, 2014 National Girl
Scout Cookie Weekend!
This special weekend is a great opportunity for Girl Scouts and Girl
Scout supporters to share with the community the importance of the
Cookie Program and what it does for girls.
On National Girl Scout Cookie Weekend, Girl Scout councils from
around the nation will be celebrating and promoting the 5 SKILLS that
girls learn while participating in the Girl Scout Cookie Program.
Look for more information about this fun event
on our website, via email, and the council’s
Facebook page as the date gets closer!
INTRODUCING THE SERVICE UNIT
BONUS!
NEW!



Help grow the Cookie Program and earn extra funds
for the Service Unit!
If the Service Unit increases its cookie sales ½% over
last year, the Service Unit will earn a bonus of half cent
for each box sold.
For an increase of 2% over last year, the Service Unit
will earn a bonus of one cent for each box sold.
Bonus made possible by the Council Service Fee
Let’s
show
Training,
them
valuetime!
their
on yourWeown
time!!!
• The most flexible
training available for
busy volunteers!
• Customized for our
Council on the 5th Tab
• Upload training videos,
quizzes, etc. for ON-TIME
delivery of valuable
information!
• BRAND NEW lessons for
2013-14!
• Will be open by December
15th
A new digital tool for volunteers
When they need
them!
•
Convenient cookie program
resources delivered to
volunteer email inboxes in
“snackable bites”!
•
Blog delivers just-in-time
cookie activities to busy
volunteers
MORE Digital Cookie Program
Tools!
we inspire families
Bilingual family resources
available at
www.littlebrownie.com
Pin-worthy ideas and crafty
marketing ideas for Moms and
Dads who want to support
their daughter’s cookie
activities
Action-packed interactive
games to help girls practice
their cookie pitches before
they meet the public!
Cookie Recipe Emails
Is your troop “hungry” for information about the
2013-2014 Cookie Program?
NEW!
If so, be sure to sign up to receive the Cookie Recipe emails. The
emails will be sent out periodically throughout the Cookie Program
and will touch on upcoming dates, processes and tips for making your
Cookie Season the best ever! Cookie Recipe is ideal for both new
and experienced Troop Cookie Managers.
AND Cookie Rookies can also choose to take advantage of our
Cookie Mentor option.
The first email went out on Sunday Nov. 17th. If you did not receive it
please email productsales@gsofct.org Volunteer can opt-out if they
do not wish to receive our Cookie Recipe emails. (Don’t unsubscribe!)
Th
Connecting with Customers
There are many ways girls can contact customers to ask for their
support of this year’s Cookie Program. Girls develop skills through
interacting with others, and Troop Managers should encourage them to
reach out to customers in new ways.
•Asking Family and Friends – Girls may be most comfortable asking people
that they know first.
•Door-to-Door Sales - Girls can canvas their neighborhoods with their order
cards as a troop or with their families.
•Workplace Sales - Girls may contact businesses that employ family and
friends and ask for permission to take orders at the workplace.
Telephone Sales - Girls can review contact information from last year’s order
card and call customers for their orders. Not all customers will be available on
the first try, so texting and leaving messages are also great ways to reach them.
Cookie Club Promises - Once registered by the Troop Cookie Manager, girls
can send emails to customers through the secure Cookie Club system.
Cookie Club –Helping Girls Reach Their Goals!
Girls manage their
cookie business
online!
The fastest, easiest way for girls
to reach high goals!
Cookie Club gets a makeover! Brand new look, new screens
optimized for smartphones and tablets!
Cookie Club – Troop Leader View
22
Cookie Club – Troop Setup
23
Troop Leader Reports in Cookie Club

Troop leader logs in and
clicks on “Reports”

Troop leader can select
from the list of reports to
view the detailed reports

Troop leaders can also
select an archive to
export a XLS file to their
desktop
24
Girls are Safety Certified in Cookie Club
before setting up their profile !
25
Cookie Club Dashboard for girls!
26
Ask Family & Friends – Ecard Preview
27
Important Cookie Club Reminders
• The
Troop Cookie Manager or Troop Leader must set up the
girls in Cookie Club!!
•Cookie Promises must be placed on the girl’s order card.
•The Leader/Troop Cookie Manager’s eBudde password will
give access to Cookie Club.
•Girls who send 12 or more emails through Cookie Club can
receive the updated Cookie Club patch
Cookies for Heroes
Cookies for Heroes is our Council sponsored Gift of Caring service project and a
great way for girls, troops and customers to support our heroes, both at home
and abroad. We distributed 130,000 boxes of cookies last year and are hoping
to bring smiles to even more of our heroes this coming year!
Here’s how it works:
• Girls offer their customers the opportunity
to purchase Cookies for Heroes cookies,
collect the money for those cookies and
mark it on their cookie order sheet.
• Troop Cookie Managers report the cookies
in eBudde in the GOC column.
• Council delivers the cookies from its
inventory – the troop does not have to
handle these cookies.
• Cookies purchased for the CFH program
are counted towards the girl’s final box
count and each girl selling at least one box
for the Cookies for Heroes program earns a
patch. Note- there is NO GOC patch
order for this year!
INITIAL ORDER RECOGNITIONS
Everyone is going to want this year’s
“Must Have” Recognitions
New this year !!
Troops that have a per girl troop selling average of
115 boxes on the initial order and all of the girls
placing an initial order and two adults will receive one
of these stylish and very cool string bags!
Individual girls selling 115 or more boxes
on their initial order will earn this travel tote!
Booth Sale Bonus
For every 20 cases ordered in the initial order troops receive a $20 bonus.
These cases must be ordered in eBudde prior to submitting the initial order. All booth
orders placed in the initial order will be picked up on Delivery Day with the rest of the
troop’s order.
Why Order Booth Sale Cookies on the Initial Order?
Earn more proceeds for your troop! For every 20 cases ordered on the initial order
troops receive a $20 bonus. Having multiple booth sales? Order 40 cases earn $40!
Increase the number of cookies ordered with the initial order! Booth sale
boxes
count toward the number of cookies sold and can help your troop earn the Peace, Love,
Cookies Drawstring Bags.
Have cookies available for immediate sale! It’s great to have cookies on hand to fill
additional orders. Troops choose the varieties of cookies they would like, so make sure to
order the most popular choices to keep customers satisfied.
Skip the cupboard! Troops will not need to make a special trip to a cookie cupboard for
cookies. Of course, if a troop needs more cookies after their booth boxes are sold, they
can always make an appointment to pick up more.
eBudde
For security reasons, all
passwords have been
reset to 164Samoas!! You
will be directed to change
your password the first
time you log in.
eBudde
Before it is time to place the Initial order troops must:
•Update their Leader’s and Troop Cookie Managers contact information
•Update their troop information
•Enter in their girl’s names
At Initial Order Time Troops will need to:
•Enter girl’s names
•Enter in the girl’s orders
•Place their Booth Sale order
•Select their delivery time
•Order initial order recognitions
I
Cookie delivery
Our popular drive-thru deliveries are back! Troops will pick up
their cookies on
March 1 or March 2, 2014. We are in the process of confirming
all of the sites used last year.
Each Service Unit will be assigned a delivery site and block of
time for cookie pick-ups. Troops will sign up in eBudde for
their desired time within their Service Unit’s slot.
All vehicles picking up at the drive-thrus should have 2 adults
– a driver and a counter. Cars should be EMPTY and have no
children, pets or car seats in them.
We need volunteers from your Service Unit to help out at delivery. If you are available
let your SU Cookie Manager know. It is a fun day!
Cookie cupboards
Cookie Cupboards are volunteer-run locations where troops can pick up cookies to fill
Goal Getter and Booth Sale orders. Cupboards are open on set days and times as
determined by the manager; please be respectful of this schedule. Troop Cookie
Managers or troop volunteers make arrangements directly with the Cupboard Manager
to pick up cookies.
A full list of Council Cookie Cupboards will be available in February 2014. Troops from
any town may pick up from a Council Cupboard. Service Units may also have a
cupboard just for their area- Consider this options for your troops!
Cupboards cannot swap boxes for different varieties, take back individual boxes of
cookies, or accept cookies that troops received as part of their initial order.
Cookies picked up to fill Goal Getter orders become the immediate responsibility of the
troop. Booth sale cookies are taken from the cupboard on consignment. After a booth
sale takes place, a troop may return full, unopened cases of cookies that are in excellent
and sellable condition. The troop is responsible for all other cookies not returned to the
cupboard.
All cookies picked up from a cupboard will be assigned to the troop in eBudde and will
be calculated as part of the troop’s total sales.
Booth Sales
Booth sales are a wonderful opportunity for girls to work
together, practice their skills, and reach their sales goals,
and they are loads of fun!
• Girls can sell directly to customers in a public place.
• They can ask customers that may not have been asked to buy
Girl Scout Cookies, or those who have bought cookies, but
are ready for more.
• Girls can offer customers the opportunity to purchase
cookies for the Cookies for Heroes program or their troop’s
local gift of caring.
Please remember:
• To communicate the procedure for scheduling booths
• and obtaining cookies to all troops in your Service Unit.
• Remind troops that if they are getting cookies from a
• cupboard (either Service Unit or council), they should
• give the cupboard 2 weeks’ notice to ensure that enough
cookies are in stock.
• Only cookies picked up during March, 2014 may be sold at
Bringing more customers to your booth!
Reaches more
consumers and drives
new visitors to
girlscoutcookies.org
Recognitions
New Girl Recognitions this year!
Baby and Mama Husky Dogs make a great combination item!
This Year Girls can Double their Cookie Credit!
Girls who choose to use their Cookie Credit toward their GSOFCT
Summer Camp registration fees will be able to double the value of their
Cookie Credit! This is a great way for girls to help earn their way to a great
summer camp experience.
Return of the tickets for Lake Compouce at the 750 level
Troops can again opt to take an additional 10 cents in troop proceeds
instead of the individual girl recognitions- however they will still receive any
patches they earned and all recognitions at the 750 level and above
Cookies Credits and TOP certificates will be mailed directly to Troop
Leaders or Troop Cookie Managers so please update your contact
information in eBudde.
New Troop Opportunity –
TOP Troop!
A new recognition for troops of every age level! Troops will earn an additional 5¢
per box in council store credit and be recognized as a TOP Troop when they
meet these requirements:
T– Troop’s final average is125 boxes per girl selling.
O– Make the troop’s payment ONLINE and ON TIME. Payment for ALL
COOKIES PICKED UP PRIOR to MARCH 19, 2014, is due on March 21, 2014,
by noon.
P– Turn paperwork in on time. Complete all entries into eBudde, hand in online
payment confirmations, TOP Troop Recognition forms to the Service Unit Cookie
Manager by April 4, 2014.
All TOP Troop Recognition certificates must be redeemed
by September 18, 2014.
Finances
Finances
Troops are financially responsible for any cookies that they order on the initial order, those
picked up to fill Goal Getter orders, and all cookies sold at booth sales.
•
Payment for cookies by customers should be made when they receive the cookies.
However, payment for any Cookies for Heroes or local Gift of Caring cookies should be
paid for at the time they are ordered by the customer.
•
Troops that wish to accept debit or credit cards at their booths may do so, however, the
troop is responsible for fees involved, must follow all guidelines regarding accepting
credit/debit cards and must notify their PSM that they will be accepting the cards.
•
Banking through Webster Bank’s online banking system (accessible through the Girl
Scouts of Connecticut website) is the preferred method of payment to Council.
•
Troops must provide online payment confirmations or validated deposit ticket with the
final paperwork to the SU Cookie Manager.
•
Payments must be made on or before the due dates
•
All deposits into the Council account must be recorded in eBudde.
•
Troops should bank carefully, as overpayments of $10.00 or less will not be refunded.
Payment to Council
NEW PROCEDURE FOR 2014:
Payment for ALL cookies received PRIOR to March 19, 2014 must be
deposited into the Council’s Product Sales account at Webster Bank on or
before 12 noon on March 21, 2014. Any cookies picked up after March 19,
or any cookies for booth sales after March 19 should be paid for within 3
days of the booth sale.
If a troop ordered its booth sale cookies in its initial order AND has not held the
booth sale prior to March 19th, simply deduct the amount owed for the booth
sale boxes from the total amount owed and pay the difference. This means that
troops may have to make two deposits – one for the cookies picked up and sold
prior to March 19th and those picked up and sold afterwards.
eBudde
I
Before 11:59 pm on April 4, 2014
•Allocate all cookies to the girls
•Select T-shirt sizes and GOC and Cookie Club patches
•Order final recognitions
•Enter in deposit information
Show Us How!
We want to hear about your troop’s success during and after the Cookie Program.
Send us your stories and pictures that show your girls doing “A World of Good”.
Your can email them to productsales@gsofct.org
Thank you again for being the key to your troop’s Cookie Program success.