Student Education Service Programme
Student Education Service:
Cross-Institutional Functional
Management Teams
October 2013
Kath Hodgson
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
Cross-Institutional Functional Management Teams - update
o Background
o Purpose and membership
o Current progress
o Challenges and next steps
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
Cross-Institutional Functional Management Teams - background
Earlier in the year, five Cross-Institutional Functional Management Teams
(CIFMTs) were created for each of the following five functional areas:
o Admissions
o Assessment
o Programme Support
o Quality Assurance
o Student Support
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
CIFMTs - purpose
Their purpose is:
o the delivery and development of operational processes and policies for
their functional areas
o to establish and develop the SES "one service" model built on the
principles of consistency, efficiency, equity and opportunity
o to provide the opportunity for genuine partnership working across the
institution
o to support functional teams and managers to establish effective delivery
of the function’s operational objectives that contribute towards the
University’s strategic priorities
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
CIFMTs - membership
CIFMTs bring together subject matter specialists (at all levels) from faculties,
schools and central teams. Membership typically comprises:
Conveners
Up to two Faculty Education Service Managers
Up to two senior representatives from the central teams
Team membership
Nine Faculty Functional Managers for the relevant function
Central team members
Other relevant Professional Services representation on an invitation basis
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
CIFMT - current progress
Partnership working
A cross CIFMT working group involving members of the Assessment, QA and
Programme Support CIFMTs has been created to review and make proposals
for the timings for OLE and the end of session
Following discussion with Pro-Deans and DSEs, recommendations will go to
TSEB in November
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
CIFMT - current progress
Functional Networks
Over the next twelve months each CIFMT, with support from the SES
Programme team, will be expected to establish its own network and generate
networking events for its members
The first networking event will be held on 23 October for Admissions
practitioners from all areas of the University to share best practice for all
cohorts and discuss the latest developments in admissions, including:
o 2013 recruitment activity
o new marketing and communication activities
o tactical improvement initiatives for the coming cycle
o the admissions operating model implementation plan and the latest
developments in the purchase of the new CRM system
Student Education Service
working together to provide an exceptional Student Education Service
Student Education Service Programme
CIFMTs – challenges and next steps
o Review and validation of terms of reference and functional responsibilities
o Review governance and escalation
o Establish and articulate future priorities
o Cross CIFMT interaction and working
o Profile and engagement
o Support for SESMs
o Support for PGR
Student Education Service
working together to provide an exceptional Student Education Service
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