Consultant + Broker Guide
to working with One Medical
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One Medical Proprietary & Confidential
Getting to know
One Medical
One Medical is modern primary care for the modern
workforce – we’re the foundation for better
population health and better healthcare value!
One Medical delivers high-touch, in-person care
through our nearsite (and employer onsite) locations,
and on-demand, virtual care through our
human-centric technology platform.
Our advanced primary care model delivers:
Longitudinal, preventive care with a trusted
primary care provider (PCP)
Team-based navigation to support members on
their healthcare journey
Acute care for everyday needs, and 24/7 virtual
access for urgent needs
Care for mental health, women's health, pediatric
health, chronic conditions, and more
One Medical recognizes the significant challenges
employers face to derive value from their healthcare
spend, improve population health, and achieve
benefits parity.
Table of Contents
SECTION 01 →
SECTION 04 →
SECTION 07 →
Getting to know One
Medical
A Complete Population
Health Solution
Why Employers choose
One Medical
SECTION 02 →
SECTION 05 →
SECTION 08 →
One Medical for Business
Beyond Primary Care
FAQ
SECTION 03 →
SECTION 06 →
SECTION 09 →
One Medical Services
One Medical Markets +
Clients
The One Medical Model
for your Clients
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One Medical Proprietary & Confidential
One Medical for Business
We provide in-person (onsite & nearsite) and virtual care, with
locations in many U.S. cities, for over 8,500 employers.
Our membership
based primary care
supports employer
goals for accessible,
whole-person care.
Our exceptional
member experience
engages employees
and families in
their health.
We are an accountable
business partner
that streamlines
benefits for HR
and employees.
What do we offer?
Convenient locations in
many U.S. cities and
24/7 virtual care
nationwide
One Medical Locations→
Online appointment
booking, prescription
renewal requests, and
health record
management via the app
or web
Promote improved
population health
with care for the
following and more:
●
Same/next-day
appointments, in person
or over video, that start on
time
24/7 virtual care,
including Video Chats,
via the One Medical app
In-network referrals to
leading health systems
with easy access to
specialists and two-way
digital record sharing
More time with top-rated
providers who listen
●
Chronic health conditions
(weight management,
diabetes management)
Behavioral Health (stress,
anxiety, depression)
●
Routine cancer screenings
●
Cardiac health
●
Colds, flu, COVID-19
●
Allergies
●
Sexual health
●
Travel Health
●
Vaccine care
One Medical Now
With One Medical Now, members can access care anytime from anywhere in the US, even
if they’re based in a location that doesn’t have a physical One Medical office. They have
access to office-based care when traveling in the U.S. as well.
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One Medical Proprietary & Confidential
One Medical services
Services
Components*
In-person
Virtual
App-based access to scheduling for care
In-person appointments with same/next-day
availability
In-Person
Visits
In-office labs, testing/diagnostics
Onsite employer services and clinics
Virtual primary care appointments
Remote
Visits
Virtual group visits (behavioral health, metabolic
disorders/chronic disease and sleep disorders)
Synchronous video, real-time care (Video Chat)
Asynchronous digital health (Treat Me Now)
24/7 Virtual
Care
Request prescription refills and renewals
Claim and co-pay free on-demand virtual care
Virtual wellness groups (Stress and Anxiety
series, Depression series)
Behavioral
Health
Virtual Coaching & Therapy
In-person therapy at onsite clinics
Chronic metabolic disease management
Preventive screening and diagnostics
Specialty
Services
Integration with health system partners for
specialty referrals
Care navigation
*Onsite employer services and clinics, Virtual Coaching & Therapy, and In-person therapy at onsite clinics are all optional service offerings
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One Medical Proprietary & Confidential
A complete population health solution
All the services employees need from a single source
One Medical
Telemedicine
solutions
Urgent care
clinics
Mental
health
solutions
Chronic
care
solutions
Well-being
vendors
Virtual
care
In-Person
care
Chronic
care
management
Preventive
screenings
Behavioral
health
Care
coordination
/Specialty
referrals
Lifestyle
management
Relationshipbased care
model1
1. Relationship-based care model refers to our provider training and overall approach to how care is delivered. Because our providers are salaried, they’re incentivized to spend more time with
patients to ensure positive healthcare outcomes in the long-term. We have one EHR so notes are captured from visit to visit to provide more continuous care. Our appointments start on time and the
entire visit is spent with a patient’s PCP.
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One Medical Proprietary & Confidential
Beyond primary care
Care for the whole family
Now, the whole family can get exceptional primary care
at family practice offices, offering pediatric services for
kids ages 0 to 18. Learn more about One Medical Kids.
Scheduled remote visits
One Medical members have the ability to schedule a
remote visit with their selected primary care provider.
These visitors are billed as a typical office visit.
Virtual care
One Medical members have access to 24/7 on-demand
virtual care, from Video Chats and messaging with
providers to prescription renewal requests, all at no
extra cost through our app. Members can also
schedule remote visits with their selected provider.
These visits are billed as typical office visits.
Behavioral health services
Mindset by One Medical is our suite of mental health
services. We anchor behavioral health treatment in
exceptional primary care built for better long-term
health outcomes.
Chronic disease management
Impact by One Medical’s dynamic care model helps
improve health outcomes for patients with, or at risk of
developing, chronic conditions.
Cancer screening and prevention
Focused on personalized, integrated care and
preventive screening for earlier detection of cancer and
better patient outcomes.
LGBTQIA+ care
One Medical provides resources, information, and
providers with extensive experience in providing care
that fits the unique needs of the LGBTQIA+ community.
>90%
Client retention1
8%
Cost savings2
1) Cost Savings: Based on a 2018 study measuring medical cost savings (compared to an age, gender, geography matched control cohort), reduced time costs, and direct virtual replacement
savings for ~2,000 of the client’s engaged One Medical members. 3.5% medical costs savings with an additional 4.7% in savings when accounting for One Medical’s claim-free virtual services ($40
with comparable providers) and for time saved for employees from One Medical primary care visits (1 hour wait time, travel time) and avoided specialty & ER visits (3 hours for ER; 2 hours for
specialty)) multiplied by an assumed fully loaded hourly rate of $52. https://www.myuhc.com/content/myuhc/Member/Assets/Pdfs/16-0271_JPMC_Virtual_Visit_FAQ_flyer_LowRes%2010.pdf;
American Journal of Managed Care, “Opportunity Costs of Ambulatory Medical Care in the United States”, August 2015; 3CDC Quick Stats “Median Emergency Department (ED) Wait and Treatment
Times, by Triage Level” (2010-2011).; 2) Experience and Engagement data from One Medical 2017-2018, 15 largest clients.
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One Medical Proprietary & Confidential
One Medical Markets + Clients
24/7 virtual care nationwide + expanding in-person care
Coming soon: Milwaukee, WI
These companies see the difference
Employer-sponsored by 8,500+ companies with over 90%1 retention
1.Experience and Engagement data from One Medical 2022.
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One Medical Proprietary & Confidential
Why employers
choose One Medical
With over 8.500 enterprise clients and proven
happy employees and employers, One Medical has
broken down traditional healthcare barriers to
provide cost-savings and better health outcomes
for employees and employers alike.
With a national footprint, salaried providers
who spend more time with patients, and
technology-powered, human-centered care,
cost-containment is inherent to the One
Medical model.
Happier,
healthier teams
Better access,
better experience
Lower costs
90
90th
43%
47%
<2 min
76%
8%+
41%
95%
NPS1
percentile in HEDIS
quality scores2
of visits booked
same- or next-day1
median lobby
wait time1
Savings in total
cost of care5
Fewer ER
visits6
reduction in
anxiety levels3
of employees say One
Medical improved their
opinion of their employer4
Generic Rx powered by
our algorithms7
“
Benefits like One Medical are no longer a nice-to-have. It gives companies a competitive edge to attract
and retain their employees.”
- Evangeline Mendiola, Global Benefits Lead at Zendesk
Sources: 1) One Medical Experience and Engagement data 2019 through June 2023, including COVID visits, 2) Quality and Value scores compared with 423 practices from a health plan’s Primary Care
Medical Home (PCMH) program; 3) One Medical internal data primary research, reduction of median GAD-7 scores for members who participated in Wellness Series;4) One Medical Member Satisfaction
Survey 2019; 5) Cost Savings: Based on a 2018 study measuring medical cost savings (compared to an age, gender, geography matched control cohort), reduced time costs, and direct virtual
replacement savings for ~2,000 of the client’s engaged One Medical members. 3.5% medical costs savings with an additional 4.7% in savings when accounting for One Medical’s claim-free virtual
services ($40 with comparable providers) and for time saved for employees from One Medical primary care visits (1 hour wait time, travel time) and avoided specialty & ER visits (3 hours for ER; 2
hours for specialty)) multiplied by an assumed fully loaded hourly rate of $52. https://www.myuhc.com/content/myuhc/Member/Assets/Pdfs…
/16-0271_JPMC_Virtual_Visit_FAQ_flyer_LowRes%2010.pdf; American Journal of Managed Care, “Opportunity Costs of Ambulatory Medical Care in the United States”, August 2015; 3CDC Quick Stats
“Median Emergency Department (ED) Wait and Treatment Times, by Triage Level” (2010-2011).; 6) CareFirst PCMH Ranking of Overall Performance Report, 2018; 7) One Medical internal data for common
conditions only
.
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One Medical Proprietary & Confidential
Frequently Asked Questions
How is your model unique to
competitors?
What makes your providers different
than those at a traditional practice?
Our model is unique because our offerings extend
far beyond a traditional primary care or digital health
vendor. We offer improved access to exceptional
care, from same/next-day in-person appointments
and 24/7 on-demand virtual care to drop-in lab
services. Our providers spend more time with
patients and build relationships, which can lead to
better health outcomes. And our integrated
behavioral health services treat the whole person,
body and mind, for an exceptional care experience.
The One Medical app gives members control of their
health, making it easy to book visits, request
prescription refills and renewals, and have all of
their health history at their fingertips.
All One Medical providers are trained in and
practice a human-centered clinical approach,
ensuring that patients receive the highest quality
and most compassionate care possible. This
means understanding and treating the whole
person at the point of care in a warm,
non-judgemental environment where patients of
all backgrounds are welcome. Our general
practitioners place a strong emphasis on fostering
patient-provider relationships based on trust and
mutual understanding. Since One Medical
providers are salaried employees and we cap the
number of patient visits they can schedule per day
(they see 35% fewer patients than typical primary
care providers), they are able to spend more time
with patients and dig deeper to understand what’s
truly going on in their life.
How easy is it to implement the One
Medical benefit?
One Medical’s contracting is turnkey and simply
requires an executed contract, eligibility file and
collaboration with our Client Success team on a
unique communication plan.
What’s the client reporting cadence?
We partner with organizations to establish a
reporting cadence that aligns with their initiatives.
Do you offer performance guarantees?
Yes, we work with clients to implement PG’s for
satisfaction, engagement and outcomes.
What insurance carriers do you
partner with?
One Medical bills a patient’s insurance provider for
scheduled appointments (both in-office and
remote). Our on-demand 24/7 Video Chats, however,
are claim and co-pay free. One Medical is in-network
with most major insurance carriers. See the list of
insurance plans One Medical accepts.
Does One Medical provide onsite
clinics?
Yes. One Medical partners with a number of
employers across a variety of segments to offer
holistic, onsite care.
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How does the patient experience you
provide differ from that of a
traditional practice?
We believe in the integration of physical and
emotional well-being, essentially treating the
whole person while providing care navigation and
guidance at a personalized level. Our care model
ensures better health outcomes for your clients’
employee population as a whole and reduces the
cost of care as a result. We not only offer core
primary care services but also a wide range of
emotional well-being solutions, including annual
mood screening to capture any needs before they
become acute concerns. We believe that primary
care should act as the front door to healthcare and
the primary care provider as the care quarterback,
helping to guide patients to the appropriate
treatment at the right time based on their
individual needs. This includes understanding the
members’ underlying barriers to good health
caused by factors such as social or economic
issues.
Do you provide care navigation and
referrals to specialty care?
Any referral always starts with a patient’s PCP, who
collaborates with each patient to determine the
best course of action using a clinically grounded
approach.
One Medical Proprietary & Confidential
The One Medical model for your clients
One Medical drives better health outcomes
for today’s workforce. We deliver a modern
approach to primary care by providing
easy access to high-quality care, focusing
on the whole person.
We combine the best of care with
innovative technology to bring
comprehensive technology-enabled
healthcare to every member.
Learn more at:
OneMedical.com/Business
Ready to connect with someone on our team?
ConsultantInquiry@OneMedical.com
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One Medical Proprietary & Confidential