UK Shopper Support Guides How to audio record your Mystery Shop May 2023 UK Shopper Support Guides: How to Audio Record your Mystery Shop This guide provides information on how to record in person or face to face mystery shopping tasks (Page 2), as well as telephone tasks (Page 3). Recording In-Person Visits It is important when you are recording an in-person visit that you do so as covertly as possible to avoid arousing suspicion. Fortunately, modern technology helps us out on this front! We recommend the following techniques: Using your Smartphone: - On your smartphone, you can use a voice recording app to record the interaction. If you choose this route, ensure that your phone is positioned in a pocket with the mic out so that the audio is captured as clearly as possible. - iPhone/Apple Users – the Voice Recording app is available in your phone as a standard - Android Users – many devices have a Recorder app as standard; if not search the app store for one that suits you. - Or visit this link for ideas of what might suit your needs and preferences https://www.digitaltrends.com/mobile/best-voice-recording-apps-for-android-iphone/ Using your Smart Watch: - Same rules apply, but it means that your phone isn’t needed. Added bonus is that the audio recording captured will be more clear as it is not muffled by a pocket. Tips for a great audio recording: - Start your recording before you enter the store or location. Where required for your project, indicate the name of the location and date before you enter on the recording. - Stop the recording only after you leave the store – hearing your waiting time can be important to the client! - Be sure to listen back to your recording to ensure it is complete and that nothing inappropriate was captured before you upload it to your questionnaire. You can also use this to help you with responses in your questionnaire! 2 © Ipsos | iShopFor Ipsos UK Shopper Support Materials – Audio Recording Guide | May 2023 | Version 1 | Panelist Use Only | Strictly Confidential UK Shopper Support Guides: How to Audio Record your Mystery Shop Recording Telephone Visits When recording telephone tasks, it is important that the recording captures your voice as well as that of the employee you interact with. - On your smartphone, you can use a voice recording app to record the interaction. If you choose this route, ensure that your phone is positioned in a pocket with the mic out so that the audio is captured as clearly as possible. - iPhone/Apple Users – the Voice Recording app is available in your phone as a standard - Android Users – many devices have a Recorder app as standard; if not search the app store for one that suits you. - Or visit this link for ideas of what might suit your needs and preferences https://www.digitaltrends.com/mobile/best-voice-recording-apps-for-android-iphone/ Tips for a great audio recording: - Start your recording before you enter the store or location. Where required for your project, indicate the name of the location and date before you enter on the recording. - Stop the recording only after you leave the store – hearing your waiting time can be important to the client! - Be sure to listen back to your recording to ensure it is complete and that nothing inappropriate was captured before you upload it to your questionnaire. You can also use this to help you with responses in your questionnaire! 3 © Ipsos | iShopFor Ipsos UK Shopper Support Materials – Audio Recording Guide | May 2023 | Version 1 | Panelist Use Only | Strictly Confidential Need to contact us? E-MAIL: support@ipsosmysteryshopper.co.uk PHONE: 080 0279 6979 © Ipsos | iShopFor Ipsos UK Shopper Support Materials – Audio Recording Guide | May 2023 | Version 1 | Panelist Use Only | Strictly Confidential
