Welcome participants
Lean Six Sigma White Belt Program
for Workplace Leaders | White Belt Certification
Rex Tuozo “The Six Sigma Guy”
Certified Six Sigma Master Black Belt
Certified Industrial Engineer
Certified PROSCI Change Management Practitioner
Six Sigma PH
2
Six Sigma PH
Six Sigma PH White Belt
Six Sigma Curriculum for Service Industry
Training Curriculum
For Manufacturing Industry
✓
✓
✓
✓
Engineers.
Statisticians.
Math Majors
Technical Persons.
Six Sigma PH White Belt
Service Industry
✓ Non- Engineers.
✓ Non- Math Majors
WHAT IS SIX SIGMA?
5
What is Six Sigma
• What is Six Sigma (6σ)?
• Why “6” and why “σ”?
Σ
σ
= summation
= standard deviation
Six Sigma PH White Belt
SIGMA OF STATISTICS
• Standard Deviation- the spread of data with
respect to mean (average).
σ
JOLLIBEE
σ
4 to 5Approve
1 2 3Hours
6 7 8 9
7
Target
Average
Target
MCDO
Average
TIME TO WAIT IN LINE FOR LUNCH
toApprove
4to
7 9 12 14 16
3Hours
5Approve
1 2 Hours
Six Sigma PH White Belt
SIX SIGMA BOAT
• xx
8
Six Sigma PH White Belt
WHAT IS SIX SIGMA (6σ)?
• Six Sigma is a systematic, disciplined,
customer focused, data-driven process
improvement methodology that uses
DMAIC to reduce DELAYS, DEFECTS &
VARIATIONS.
• Its ultimate goal is to attain 3.4 defects per
million opportunities.
9
Six Sigma PH White Belt
KEY CONCEPT OF SIX SIGMA
Y = f (x1, x2, x3, xn…)
Six Sigma PH White Belt
KEY CONCEPT OF SIX SIGMA
S
I
SUPPLIERS
INPUTS
P
O
PROCESS
C
CUSTOMERS
OUTPUTS
Prepare ingredients &
materials
•
Market, SM, Shopwise
•
SM, Shopwise
•
Family
•
Maynilad/ Manila Water
• Measured Rice
• Water
• Container
•
Maynilad/ Manila Water
• Water
• Container
• Rice
• Container
• Measuring cup
• Info: How many will eat?
•
•
Meralco
Measured &
washed Rice
• Measured Water
• Electricity
•
SM, Shopwise
•
Rice cooker
•
Time
Measure rice
•
Measured Rice
•
You
Wash rice 3x
•
Measured &
washed Rice
•
You
Measure water
•
Measured Water
•
You
•
You
Pour rice & water into
cooker. Plug in, and
turn on.
Wait
Six Sigma PH White Belt
•
WIP Rice
•
Cooked rice
•
Family
KEY CONCEPT OF SIX SIGMA
Y = f (x1, x2, x3, xn…)
Dependent
Variable
Output
Independent
Variables
Inputs + Process Steps
Six Sigma PH White Belt
KEY CONCEPT OF SIX SIGMA
Y = f (x1, x2, x3, xn…)
Output
Plant died
Inputs
+ Process Steps
Quality of water
Get watering can.
Quantity of water
Get water from faucet.
Watering can
Water the plant in the
morning & afternoon everyday.
Plant
Plant Pot
Garden soil
Location of the pot
Six Sigma PH White Belt
KEY CONCEPT OF SIX SIGMA
Y = f (x1, x2, x3, xn…)
Output
Inputs + Process Steps
1. Process Defects
2. Processing Time
Question 1: Financial Metric?
Question 2: CSAT/ NPS?
Six Sigma PH White Belt
KEY CONCEPT OF SIX SIGMA
• The DMAIC process allows us to identify the key x’s that we
can use to control the variation in the y
Focus here to
improve the
results
Result
y =
Outputs
A
function of
f (x1, x2, xn…)
The inputs and process factors that
cause variation in the result
Six Sigma PH White Belt
DMAIC METHODOLOGY
•
DEFINE
the project
•
MEASURE
the current situation
•
ANALYZE
to identify cause
•
IMPROVE
by implementing
solutions and
evaluating results
•
CONTROL
by standardizing
and making
future plans
5
1
CONTROL DEFINE
IMPROVE
MEASURE
4
2
ANALYZE
3
Six Sigma PH White Belt
Ground Rules
17
Six Sigma PH White Belt
Ground Rules
18
Six Sigma PH White Belt