Cancellation process - Ecommerce powered by S/4 HANA
Overall process flow: Illustrative
Customer
Full/Partial
Cancellation Request
E-commerce
Execution of Cancellation process with S/4 HANA
Existing Order
S4 Hana
Scenario 1
Operations
Request Created
Scenario 2
Original Order
Cancelled
Refund Initiated Status
Pushed to E-commerce
Finance
Refund received
Original Sales Order
Refund Initiated Status
Pushed to E-commerce
Return sales order
Inbound Delivery
Goods
Receipt
Credit Note
If the order is dispatched, then a return order
will be created
Received Goods at the
warehouse
Goods Inspection
Refund completed Status
Pushed to E-commerce
Refunds to Customer
Order To Cash: Process Flow
1