GOOGLE
COMPLIAN
CE
CHECKLIST
CONTACT US PAGE
3 Contact Us Page Must-Haves
● Business Name
● Business Address
● Business Phone Number
Additional Requirements
● Business Email Address
● Hours of Operation
● Setting Expectations
RETURNS & REFUNDS PAGE
● Make it very clear if you accept returns or not
● Your refund policy must be uniform across the site
● Put a link to the Returns & Refunds page in your footer
● Indicate who is ELIGIBLE to request a return and refund
● Clearly outline the process for initiating a return
● Give details about how long after an event the buyer can expect to
receive their refund
● Include how the money will be sent back to the buyer
Bonus Tips
● Don’t be too vague. Provide clear, dry information on this page in
particular that answers what buyers want to quickly know.
● If you mention to provide your email address, make sure that it is clearly
and correctly indicated on this page.
● Don’t add too much flowery language and other unnecessary marketing
fluff-speak.
Privacy Policy
7 Factors Google Reviews in Privacy Policy Pages
● What information is collected
(example: Name, Address, Email, Phone number, Credit Card Information)
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Why it’s collected
Who that information is shared with
How the information is kept secure and for how long
Which methods you use to collect it
(example:
forms,
newsletter
signups,
checkouts,
client
communications)
● How people can opt out or delete the information gathered about them
● Does this all adhere to the country of sale
TERMS & CONDITIONS PAGE
6 things you should have in your Terms & Conditions
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Defining the acceptance of the agreement
Limitation of liability or disclaimers
Intellectual property rights
Termination
Notification of changes
Contact information
SHIPPING POLICY PAGE
3 critical elements you should have on your shipping policy page
● Delivery zones
● Shipping costs and additional costs if shipping across borders
(example: customs, duties or import tax)
● Shipping time (including: handling time, transit time, cut-off time)
PRODUCT PAGE
↓ added to the file zip.
CHECKOUT PAGE
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List all the payment methods you accept before checkout
State the full expense a user will bear before and after purchase
Set up an SSL certificate
Don’t create restrictions on purchases based on a user’s IP address
ADDITIONAL REQUIREMENTS & ADVICE
● Improve your website’s speed.
(use PageSpeed Insights to measure your website speed)
● Optimize your images.
(use tinyjpg.com to compress image files)
● Pick a theme for your store that’s built for speed.
● DO NOT use content that is already published online for yourself.
● Don’t mention COVID-19 on your website if you can help it.
● Use your site footer to its maximum as far as compliance goes.
● Get someone to proofread your site content.
● DON'T TRY TO GAME GOOGLE.