320309915235
C_E_202306|C_PIPE_202306
Account Number: 3209670000
RICARDO ROSAS | 8580 LAUREL CT
Auto Pay: $30.71
Amount Due
$30.71
Date Due
Next Draft: 07/04/23
As a participant in the Automatic Bank Deduction program, $30.71
will be automatically deducted from your financial institution on
07/04/23.
07/04/23
Visit us on the web at CitizensEnergyGroup.com.
ACCOUNT SUMMARY
HISTORICAL INFORMATION
$30.71
2023
JUN
MAY
APR
FEB
JAN
NOV
OCT
Meter
Number
Days of
Service
Previous Read
05/16/23
Current Read
06/14/23
CF Used
CCF
Conversion
CCF
Used
80814114
29
141802 Actual
142310 Actual
508
0.01
5.08
Average Daily Utility Cost: $0.99
10
MAR
Amount Due
as of 06/15/23
Rate 1 - Residential Metered Service
SEP
$28.70
$2.01
$30.71
AUG
Water Charges
Sales Tax
Utility Subtotal
JUL
6
5
4
3
2
1
0
Utility Charges
JUN
WATER USAGE
DEC
$25.78
$25.78 cr
$0.00
2022
Account Balance as of 05/16/23
Payment(s) Received 06/05/23
Previous Balance
Page 1 of 2
Next Meter Read Date: 07/18/23
Make check payable to Citizens Energy Group.
Account Number: 3209670000
PO Box 7056
Indianapolis, IN 46207-7056
Amount Due by 07/04/23
Amount Due After 07/04/23
CHANGE SERVICE REQUESTED
Auto Pay
$30.71
$31.78
$
.
Pay Online: CitizensEnergyGroup.com
Pay by Phone: (317) 924-3310
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RICARDO ROSAS
8580 LAUREL CT
FISHERS IN 46038-1074
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You are currently enrolled in the Automatic
Bank Deduction program. $30.71 will
automatically be deducted from your financial
institution on 07/04/23. Therefore, it is not
necessary to send a check or other form of
payment.
00000000
Service Address: 8580 LAUREL CT
RICARDO ROSAS
Bill Date: 06/15/23
BILLING FAQS
Q. Does my bill for wastewater service include a charge to fund the
Low-Income Customer Assistance Program?
A. Yes. As part of your sewer charges, each month you pay 45 cents to fund the
Low-Income Customer Assistance Program. The Low Income Customer
Assistance Program ("LICAP") provides a credit on wastewater service to
qualified customers. LICAP also provides qualifying customers assistance with
water-saving appliances and repairs. More information about our program can
be found at: https://www.citizensenergygroup.com/My-Account.
Account Number: 3209670000
Service Address: 8580 LAUREL CT
Emergency:
Register Online:
(317) 924-3311
CitizensEnergyGroup.com
Phone Numbers
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (317) 924-3311
Register Online . . . . . . . . . . . . . . . . . . . . . . . . . . .CitizensEnergyGroup.com
Pay Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CitizensEnergyGroup.com
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (317) 924-3311
Mon – Fri 7:00 a.m. – 7:00 p.m. Sat 9:00 a.m. – 1:00 p.m.
Toll Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (800) 427-4217
Pay by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (317) 924-3310
Call Before You Dig . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811
Utility Financial Assistance - Indiana 211 . . . . . . . . . . . . . . . . . . . . . . . . .211
Q. Can I obtain a more detailed list of the charges on my bill?
A. Yes. Upon request, Citizens will provide monthly bills with more detail on
specific charges. You can request a detailed bill by contacting a customer
service representative at (317) 924-3311 or selecting the option on-line at
https://www.citizensenergygroup.com/My-Account/MyProfile/Billing-Preferences.
There is no additional charge for a detailed bill.
Q. My Account Balance seems too high or low. Could there be a problem?
A. Your total bill is impacted by several factors such as the Previous Balance,
Other Activity such as charges or adjustments, and Historical Information. More
information is available online at citizensenergygroup.com or by contacting
Customer Service.
Visit Citizensenergygroup.com for a schedule of Board of Directors meetings
The Rights and Responsibilities for Residential Customers pamphlet can be located
at www.citizensenergygroup.com/My-Home/My-Responsibilities
Q. How does Historical Information help determine if my bill is too high or too
low?
A. Monthly gas and water usage can be compared to previous history using the
charts to verify current usage is in line with typical usage. Gas consumption is
likely to increase with colder weather and water consumption may be impacted
by activity such as lawn irrigation or household changes.
Mailing Addresses
Remit Payments To:
Citizens Energy Group
PO Box 7056
Indianapolis, IN 46207-7056
Q. Why would my meter reading be estimated? What if my reading was over
or under-estimated?
A. Citizens attempts to get actual reads each month, but an estimation may be
necessary if we cannot safely access a meter due to weather or obstructions
such as landscaping or fences. When estimating bills, Citizens reviews historical
usage and considers the weather. The estimated reading will automatically
adjust with the next actual reading.
Corporate Office:
Citizens Energy Group
2020 N. Meridian Street
Indianapolis, IN 46202-1306
DEFINITIONS
CCF - Amount of gas and water which goes through the meter, measured
in 100 cubic feet. For water and sewer, 1 CCF is approximately 750
gallons.
cr - Indicates a credit.
Cu FT - Cubic Feet - A standard unit of measure for volume.
Conversion - Used to convert the metered consumption to calculated
charges for billing purposes (for example CCF to Therms)
Water Charges - Includes cost of water used, maintaining a safe
dependable distribution system, meter reading, billing, and public fire
protection.
Q. I think I have a water leak – what should I do?
A. Please refer to our website for useful, self-help tips or give us a call before
contacting a contractor. It could be something as simple as a running toilet/silent
toilet leak or a misread.
Page 2 of 2
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Cashier: Call CTTS at 866-377-6420 for help
White River Cleanup
On April 29, Friends of White River
hosted the 34th Annual White River
Cleanup, an opportunity for volunteers
to assist in removing litter, trash, and
illegally dumped debris from the banks
of one of Indianapolis’s most precious
natural resources. Serving as lead
sponsor, Citizens Energy Group recruited
more than 50 of our employees to join
more than 100 volunteers from across
the community in getting their hands
dirty at this year’s cleanup.
Irrigation
Be WaterWise with your lawn irrigation! During hot, dry weather events, approximately 50 to 70 percent
of all drinking water produced in Central Indiana is used simply for lawn irrigation purposes. This level of
water use creates stress on our water system that leads to costly and wasteful water main breaks and higher
bills for customers. Rather than watering on a schedule, consider only watering your lawn as needed; even
during extended dry spells, a dormant lawn only needs to be irrigated once every 4-6 weeks. Or if you
must schedule irrigation, consider that established lawns typically don’t need to be watered more than twice
per week. In addition, you should only water early in the morning to avoid evaporation.
Visit www.citizensenergygroup.com/WaterWise for more tips on how to conserve and save.
Backflow Prevention
Conservation Tip
Turning on your irrigation system soon? Don’t
forget to have your backflow prevention
device tested! Backflow prevention devices
are required to be installed on all cross
connections, including irrigation systems.
These devices are usually installed by the
irrigation system contractor, but after
installation, the Indiana Department of Environmental
Management (IDEM) requires that they be tested at least
annually by a certified backflow tester. A cross connection
is any physical connection from a public water supply to a
secondary water supply or system, and the owner is primarily
responsible for maintaining a backflow prevention device to
keep potential contaminants from entering the public water
supply.
If your water heater has a tank, make sure to drain it
annually to keep the appliance running at highest efficiency.
At www.citizensenergygroup.com/Backflow you can
learn about what types of devices are available and
where to find certified backflow testers in Indiana.
You also can find IDEM’s Cross Connection Control
and Backflow Prevention Manual as well as a
summary of your responsibilities related to your
backflow prevention device.
Safety Tip
Many older natural gas appliances have a continuously
burning pilot light that ignites the main burner while
newer models have electric igniters. Know which of
your appliances (if any) have a pilot light. Keep the
manufacturer’s relighting instructions within easy reach
or call a heating-equipment professional if you are unsure
how to relight the pilot light.
Careers At Citizens
Visit www.CitizensEnergyGroup.com/Careers
or scan the QR code with your
smartphone to see the many career
opportunities Citizens has to offer.
Living & Working Near
Natural Gas Pipelines
Dear Neighbor You are among thousands of people
who live or work near a natural gas
pipeline right-of-way. Citizens Westfield
is committed to operating safely and
being good corporate citizens in the
communities in which we have facilities.
We have prepared this information so you
will know how to identify and respond to
a leak or emergency.
Please read this publication carefully and
use the emergency numbers to notify us
24 hours a day, 365 days a year, if you
observe any abnormal activity at or near
any of our facilities or in the unlikely
event of an emergency.
What are the signs of a natural gas pipeline leak?
∙
∙
∙
∙
∙
∙
Blowing or hissing sound/dust blowing from a hole in the ground
Continuous bubbling in a wet or flooded area
Gaseous or hydrocarbon odor, an odor similar to rotten eggs
A spot of dead or discolored vegetation in an otherwise green area
Abnormally dry or hard soil
Flames, if leak is ignited
What should I do if I suspect a pipeline leak?
∙ DO stop working and evacuate the area by foot and try to prevent
unsuspecting people from entering.
∙ DO avoid any open flames or other ignition sources. Turn off and
leave equipment and vehicles. Your personal safety should be your
first concern.
∙ DO notify Citizens Westfield immediately at (317) 924-3311 so
that the leak can be verified and corrective measures taken. If the
pipeline company is not known, call 911 or your local fire, police or
sheriff department and advise them of the location and nature of
the situation.
∙ DO NOT attempt to extinguish a natural gas fire. Request firemen to
observe and protect adjacent property.
∙ DO NOT attempt to operate any pipeline valves. You may
inadvertently make the situation worse.
∙ DO NOT drive into a leak or vapor cloud when leaving the area.
How do I identify a pipeline?
Pipeline marker
This marker is the most common
type used to show the approximate
location of a natural gas pipeline
and to provide contact information.
Casing vent marker
This marker is used where a
pipeline, protected by a steel outer
casing, passes beneath a roadway,
rail line, or similar crossing.
Aerial patrol marker
Patrol planes can pinpoint locations
along the pipeline using skyward
facing aerial markers like these.
How do I know where a pipeline is located?
∙ Markers show a pipeline’s approximate location, not its exact location.
∙ Signs on the marker indicate commodity transported (natural gas),
the name of the pipeline company and a telephone number where
company representatives can always be reached.
∙ Markers do not indicate how deep the pipeline is buried or if there
are multiple pipelines.
∙ Pipelines do not necessarily follow straight lines between markers.
∙ For more information on pipeline locations, see the National
Pipeline Mapping System at www.NPMS.gov.
Right-of-way maintenance
To ensure the
pipeline right of
way is properly
maintained, do
not plant trees
or high shrubs
or build any
structures on
the right of way.
Do not dig on
the right of way
unless you have
first notified the state one call center (IUPPS).State law requires you
to call the one call center at least two full working days (excluding
national holidays and weekends) before digging on or near the right
of way. That way, pipeline company representatives can come to the
site, clearly mark pipeline facilities and coordinate excavation and
construction activities to ensure continued, safe operation.
What if I need to dig?
Damage to
pipelines occurs
most often when
third parties
unknowingly dig,
ditch, blast or
drill in the area
of a pipeline.
The likelihood of damage can be greatly reduced if you call Indiana
811 at 811 or 1-800-382-5544 two working days before performing
excavation or construction activities.
Pipeline safety record
Safety is the number one priority of America’s natural gas industry. The
pipeline infrastructure, which includes 1.4 million miles of natural gas
pipeline, is the nation’s safest energy delivery system, according to
U.S. government statistics.
Citizens Energy Group has implemented an Integrity Management
program. This is a process of assessing and mitigating pipeline risks to
reduce both the likelihood and consequence of incidents. To obtain
a summary of our Integrity Management program or for additional
information, visit our website at citizensenergygroup.com.
Citizens Energy Group has facilities in Marion, Boone, Hamilton,
Hendricks, Morgan, Johnson, Hancock, Sullivan, Owen, Clay and Greene
Counties.
Citizens Westfield has facilities in Boone and Hamilton Counties.
Products Transported: Natural Gas
DOT Guidebook ID # 1971
Guide # 115
• For information on natural gas safety and odorant fade warning, please visit www.citizensenergygroup.com/NGSafety.
• For information on buried house lines, visit www.citizensenergygroup.com/Buried-Piping.
• For information on excess flow valves, visit www.citizensenergygroup.com/EFV.
CitizensEnergyGroup.com
Vivir y Trabajar Cerca de
Tuberías de Gas Natural
Estimado vecino -
Usted está entre las miles de personas que viven
o trabajan cerca de tuberías de gas natural.
Citizens Westfield está comprometido a operar
las tuberías de manera segura y ser buenos
ciudadanos corporativos en las comunidades
en las que contamos con instalaciones. Hemos
preparado esta información a fin de que sepa
cómo identificar y responder a un escape de gas o
a una emergencia.
Lea atentamente esta publicación y utilice los
números de emergencias para notificarnos las
24 horas del día, 365 días al año, si observa
cualquier actividad anormal en o cerca de cualquiera de nuestras
instalaciones o en el improbable caso de una emergencia.
¿Cuáles son los signos de un escape de gas en la tubería de
gas natural?
Sonido de soplado o silbido
Polvo que sopla desde un agujero en el suelo
Burbujas continuas en una zona húmeda o inundada
Olor a gas o hidrocarbonos, un olor similar a huevos podridos
Un lugar de vegetación muerta o descolorada en una zona que de
otra manera es verde
∙ Suelo anormalmente seco o duro
∙ Llamas, si se enciende un escape de gas
∙
∙
∙
∙
∙
¿Qué debo hacer si sospecho que hay un escape de gas en la tubería?
∙ Pare de trabajar y evacue el área y trate de prevenir que personas entren.
∙ Evite cualquier llama o fuente de ignición. Apague y retírese de
equipos o vehículos. Su seguridad personal debe ser lo primero.
∙ Notifique a Citizens Westfield inmediatamente al (317) 924-3311
para que el escape de gas pueda ser verificado y corregido. Si no
conoce su compañía de gas, llame al 911 o a su departamento de
bomberos, policía o sheriff y avise el lugar y la situación.
∙ NO trate de apagar el fuego del gas natural. Pídale a los bomberos
que observen y protejan la propiedad cercana.
∙ NO trate de operar las válvulas de gas. Puede hacer la situación peor.
∙ NO conduzca por una zona de vapor o escape de gas cuando salga del área.
¿Cómo identifico una tubería?
Marcador de tuberías
Este marcador es el tipo más común
utilizado para mostrar la ubicación
aproximada de una tubería de
gas natural y para proporcionar
información de contacto.
Marcador de ventilación de carcasa
Este marcador se utiliza cuando una
tubería, protegida por una carcasa
exterior de acero, pasa por debajo de
una carretera, línea de ferrocarril o
cruce similar.
Marcador de patrulla aérea
Los aviones de patrulla pueden
indicar lugares a lo largo de la tubería
utilizando marcadores aéreos como
éstos que miran hacia el cielo.
¿Cómo saber dónde se encuentra una tubería?
∙ Los marcadores muestran la ubicación aproximada de la tubería, no su
ubicación exacta.
∙ Las señales en el marcador indican el tipo de elemento transportado
(gas natural), el nombre de la compañía de la tubería y un número
de teléfono donde representantes de la empresa siempre pueden ser
localizados.
∙ Los marcadores no indican la profundidad a la que está enterrada la
tubería o si hay varias tuberías.
∙ Las tuberías no necesariamente siguen líneas rectas entre marcadores.
∙ Para obtener más información sobre ubicaciones de tuberías, consulte
el Sistema Nacional de Mapeo de Tuberías www.NPMS.gov.
Mantenimiento del derecho de paso
Para garantizar que el
derecho de paso de la
tubería de gas se mantiene
correctamente, no plante
árboles o arbustos altos
ni construya ninguna
estructura sobre el derecho
de paso. No excave en el
derecho de paso a menos
que primero haya notificado
al centro de llamadas
del estado (IUPPS). La
ley estatal requiere que se llame el centro de llamadas al menos 48 horas
antes de la excavación en o cerca del derecho de paso. De este modo,
representantes de la empresa de la tubería de gas pueden llegar al sitio,
marcar claramente las instalaciones de tubería y coordinar las actividades de
excavación y construcción para garantizar la operación continua y segura.
¿Qué sucede si necesito cavar?
Los daños a
las tuberías se
producen con
más frecuencia
cuando terceros
excavan,
hacen zanjas,
producen
explosiones o
taladran en el área de una tubería sin saberlo. La probabilidad de daños
puede reducirse considerablemente si se llama a Indiana 811 al 811
o 1-800-382-5544 dos días hábiles antes de realizar las actividades de
excavación o construcción.
Registro de seguridad de la tubería
La seguridad es la prioridad número uno de la industria del gas natural de
Norteamérica. La infraestructura de tubería, que incluye 1.4 millones de
millas de tuberías de gas natural, es el sistema de entrega de energía más
seguro del país, de acuerdo con estadísticas del gobierno de U.S.A..
Citizens Energy Group ha implementado un programa de Gestión de
Integridad. Se trata de un proceso de evaluar y mitigar los riesgos de la
tubería para reducir la probabilidad y las consecuencias de los incidentes.
Para obtener un resumen de nuestro programa de Gestión de Integridad o
para obtener información adicional, visite nuestro sitio Web en
www.citizensenergygroup.com.
Citizens Energy Group tiene instalaciones en los condados de Marion,
Boone, Hamilton, Hendricks, Morgan, Johnson, Hancock, Sullivan, Owen,
Clay y Greene.
Citizens Westfield tiene instalaciones en los condados de Boone y Hamilton.
Productos transportados: Gas natural
Guía DOT ID # 1971
Guía # 115
• Para obtener información sobre la seguridad del gas natural y sobre el aviso de desvanecimiento del olor,
visite www.citizensenergygroup.com/NGSafety.
• Para obtener información sobre las tuberías subterráneas, visite www.citizensenergygroup.com/Buried-Piping.
• Para obtener información sobre las válvulas de exceso de flujo, visite www.citizensenergygroup.com/EFV.
CitizensEnergyGroup.com