Dear Guest(s),
Thank you for choosing to stay with us at the Hilton Garden Inn Kitchener/Cambridge. Our Team Members are
excited to welcome you and remain committed to you when you stay with us.
We wanted to let you know that we have made some changes to the way we clean and operate due to the
COVID-19 pandemic. We want to share some information for you to keep in mind. We appreciate your
understanding and look forward to serving you.

We’ve Rolled Out Hilton CleanStay with Lysol Protection. We understand that your expectations for
cleaning and disinfection have changed. That’s why we partnered with RB, maker of Lysol®, to help
deliver an even cleaner stay for our guests from check-in to check-out.

Social Distancing. Social Distancing continues to be a recommended or required practice in public
settings. We’ve adjusted common areas in many of our hotels to help guests adhere to these guidelines.
During your stay, please be mindful of other guests and Team Members and maintain the suggested six
feet of distance.

Hotel Services and Amenities. For your safety, some hotel services or amenities may be modified or
suspended. At many of our hotels, you can find the current operating status of key amenities like pools,
restaurants and fitness centers in the yellow alert section on the hotel website on Hilton.com.
As a reminder, the hotel requires a valid authorizing credit card to be provided upon check in to be used for an
incidental hold during your stay. This hold is for any additional charges such as room service, movies, damage or
snacks in our market that may be charged to your room. Should no charges be incurred, the authorization held
will be released in 4-8 business days. Please note – Debit/Credit cards are not accepted for incidental holds.
As always, we look forward to having you and thank you again for choosing to stay with us at the Hilton Garden
Inn Kitchener/Cambridge.
Sincerely,
Hilton Garden Inn Kitchener/Cambridge
Management and Staff