Danielle Salerno
5112 Wildroot Rd– Las Vegas, NV 89130
(323)-702-2531 –dsalerno16@outlook.com
Summary
An exceptionally motivated and academically prepared sales and customer service
specialist with sales, support, product and customer service experience with top-flight
organizations. Successfully contributed to multiple key projects utilizing superb
communication skills, team participation, and personal commitment to excellence.
Excellent exposure to challenging problems providing opportunity to produce
significant, positive outcomes. Recognized for eagerness and ability to master new roles.
Strong working knowledge of the sales process and ability to provide exceptional support
to both internal and external parties.
Career Progression
Mattress Firm, Las Vegas, NV
12/2015–5/2016
Mattress Professional
• Oversaw individually ran store from opening proceedures to closing checklist.
• Properly fit each customer to the right pillow and mattress to meet their comfort
• Attended a 4 week long training program with classroom hours mixed with
shadowing a training manager for hands on floor experience
• Kept up with store inventory every day and reported all numbers to the regional
sales director
• Worked towards closing all sales and never letting the customer walk to optimize
sales numbers for the company
Living Spaces Furniture, Van Nuys, CA
6/2015–10/2015
Revive, Sales Specialist
• Went through extensive training to absorb the fundamentals of the different
mattresses while learning and developing the sales strategy in the mattress
industry
• Tailored each customer experience to fit the needs and values of the individual
guest
• Provided execellent customer service and knowledgable help to every guest in all
departments of the store
• Worked as a team player to ensure quality customer service by properly turning
over the guest to an associate in the designated department that was needed
• Maintained sales percentage for daily/weekly/monthly sales goals to meet
guidlines and expectaions of the store and company
LIDS, Santa Monica, CA
9/2014–6/2015
Assistant Manager
• Opened and closed the store, ensured accuracy on the open/closing numbers in
the register, kept up with knowing the inventory for all products for loss
prevention optimization.
• Submitted weekly payroll, schedule employee hours, generate Daily Sales Report
to the DM
•
Trained staff in their daily roles and excellent customer service skills.
Implemented new and useful selling strategies to increase sales revenue.
• Interviewed new applicants.
National Securities, Tinton Falls, NJ
12/2010–8/2014
Investment Representative/Portfolio Analyst
• Reviewed high net worth client accounts on a daily basis
• Analyzed technical charting to forecast company specific and market wide trends
• Prepared financial statements and account portfolio presentations for client
Metlife Securities, Iselin, NJ
2/2008–12/2010
Senior Customer Service Representative
• Collaborated with internal departments including new account, compliance and
legal to resolve problems and ensure accuracy
• Provided client account information regarding account balances, account
histories, future forecasting, Broker Dealer policies and commissions.
• Operated in a fast paced, service intensive atmosphere while maintaining an
acute attention to detail
Education & Licenses
Bachelor of Administration 2007: Concentration in Finance (GPA: 3.7)
University of Kentucky, Lexington, KY
Graduated Cum Laude, Deans List 2003-2007
Member of Beta Gamma Sigma: International Business Honors Society University of
Kentucky Varsity Cheerleader
Licenses: Series 7, Series 63, Series 24
Computer Proficiencies
Microsoft Excel, Word, PowerPoint, Outlook; Lotus Notes, Net Exchange Pro, NetX360,
Bloomberg, Thomson ONE, POS systems