User Experience Designer
https://www.certspots.com/exam/user-experience-designer/
1.A UX Designer has been asked to improve Salesforce adoption among sales
representatives at Cloud Kicks. After conducting stakeholder and user interviews, the
designer finds there is no clear, consistent sales process.
What should the designer do next?
A. Tell the customer they need to improve operations before any work can be done.
B. Log the findings and move forward with presenting possible solutions.
C. Recommend Field Level Validation to ensure users are entering the correct data.
D. Conduct a workshop with stakeholders to align on the current state and build
consensus.
Answer: D
2. What should a UX Designer use to design responsively within the
Salesforce Lightning Design System (SLDS)?
A. JavaScript
B. Material Design
C. Lattice System
D. Grid System
Answer: D
3. Which two consideration should be made when conducting a Consequence
Scanning workshop? Choose 2 answers
A. Consider design ramifications to prevent misuse and protect communities.
B. Prioritize marketing opportunities when designing features of a product.
C. Bring together a cross-function group with varied experiences.
D. Examine a product for potential inclusivity after it has been built
Answer: A,D
4. A UX Designer needs to create a visual representation of a user’s series of
steps to achieve a meaningful goal.
Which UX design method should be used?
A. User Persona
B. Site Map
C. Lightning Flow
D. User Flow
Answer: A
5. Which two steps should a UX Designer take to create and deliver
responsible and transparent AI technology? Choose 2 answers
A. Collect as much data from the user as possible for a catered experience.
B. Design AI that is seamless enough so the user does not notice.
C. Document model cards to clarify intended context and use cases.
D. Provide clear explanations of AI predictions or recommendations.
Answer: C,D
6. A UX Designer is creating an experience to help organize content into
collapsible sections.
Which Lightning component should be used?
A. Einstein Next Best Action
B. Lightning Toggle
C. Accordion
D. Highlights Panel
Answer: C
7. A UX Designer wants to understand the mental model of employees who
have requested a new internal community, The brief specifies what the
employees should be able to do on the site, but the designer needs to
suggest a suitable architecture.
Which technique should be used?
A. User Test
B. Cognitive Walkthrough
C. Tree Testing
D. Card Sorting
Answer: D
8. A UX Designer needs to restyle a Lightning Experience model to meet
brand guidelines.
Which two steps should the designer take? Choose 2 answers
A. Use design tokens.
B. Configure properties in App Builder.
C. Find the appropriate component blueprint.
D. Use a Lightning flow.
Answer: A,C
9. A UX Designer wants to build on a human-centered design by focusing on
more than just an individual person and is considering engaging, connected,
and social value-driven solutions.
What is the designer practicing?
A. Compassionate Design
B. Relationship Design
C. Service Design
D. User Experience Design
Answer: C
10. A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?
A. Create branding sets for each audience using Experience Builder.
B. Find and review relevant AppExchange packages.
C. Become familiar with the Salesforce Lightning Design System (SLDS)
component blueprints.
D. Design a series of custom web component for the app.
Answer: C