SPEAKING SIGNAL WORDS FOR SPEAKING 1. Showing Empathy • Oh! I see • Okey, I understand • I know what you need • Oh, that's not good to hear • Okey I can understand your concerns • I do understand that it is stressful to talk about this • I can see how difficult it is for you • I know it sounds frustrating • I am sorry this has happened • I hear what you are saying • I get your points, it is obviously very upsetting • I am so, this had happened 2. Asking Permission • I am going to check your --------------------- Shall I? • I am going to have some lab test, is it ok with you? • Is that ok with you? • I would like to go over your test report, would that be ok for you? • Today, I am planning to discuss about this, is that ok? • Before proceeding further, I would like to ask you some questions that will help to get a clear picture of your condition. Is that ok? • Is that ok if I ask you some questions about your life style and eating habits? • I am wondering if you might answering some questions regarding your medical history! • Would you mind if I ask you some questions to get a better understanding of your condition. 3. Reassurance • If I have understand you correctly, you have told me --------------- • If there are any questions, I will be pleased to answer you • Thank you somuch for your cooperation • May I leave your room now? • I have seen many patients with the same condition and they attained a good progress. You know that is only because of their will power and positive attitude towards life, so you can also overcome this situation • If you have any doubts, I am glad/happy/pleased to answer you 4. First Meeting If not admitted • What brings you here today? • May I know how can I help you? • How can I help you today? • What would you like to discuss? • How May I assist you today? If admitted • How are you doing/feeling today? • What seems to be bother you? • Can you tell me about your concerns? • Do you have any ongoing illness? • Have you had any similar problems in the past? • I can see that you Just ran the buzzer, what can I do for you? 5. Reflective listening • Isn't it? • You mean that ------------------ • It seems that you said ------------------ is that right or correct? • Is there anything else? • Would you like to add anything? • Do you have any questions that I can answer at this stage? • Are you clear with what I have just explained? • Can you tell me that what do you know about your condition so far? • Do you get my point? • Are you getting my point 6. About Pain • Does the pain disturbs you in the night? • Can you point out exactly where do you feel the pain? • Can you rate your pain In a Pain scale of zero to 10 , zero will be no pain and ten will be the severe pain how much score will you give for your pain? 7. Giving Advices/Suggestions • May I recommend • May I suggest • Have you ever thought about • The less you smoke sooner you will recover it might not very delicious but it will • Giving up smoking is the most important thing, you can quit it to protect your health • Based on my examination it will be necessary to do • I understand your resistance and many people would think the same. But I'm afraid there is no other option at the moment you need to prioritize your health • I can understand your perspective but if you do not comply with my advice it would lead to adverse effect on your health • It Is important for you to start some kind of exercises for at least 20 minutes every day • It Is recommended that you to quit smoking or cut down the number of cigarettes you smoke per day 8. Worried Patient • You look worried/ anxious what seems to be bother you? • You look very upset may I know what it is? • Please try to express your feelings, then only I can understand/help you • At this moment it may be very difficult for you I can understand. but when you start talking with others you feel more relaxed • That's alright I know • Now your health is more important try to think positively otherwise this kind of talks may negatively affect your health • That's OK it might be very difficult • I can see, you are frustrated • I can understand it might be threatening for you • I know it is very difficult to cope with the situation if I were you I would also treat like this • Being a mother I can imagine how difficult it is • I know how you're feeling but don't worry 9. Relieving fear of patient • This clinic has excellent reputation as well as your health and safety are our most priority • Don't worry you are in safe hands • I am a qualified nurse with a good nursing experience. Please don't worry at all • Believe me if there were another way I would have told you • Please relax we're here to help you 10. For Delay • I apologize for the delay • I am so sorry for the delay I was dealing with a critical patient • I am so sorry for the rough experience that you have had I assure you that it does not get replaced • Within a short time the doctor will be here • the doctor will arrive in shortly • I'm sorry for the inconvenience that this has caused • I apologize that you had to wait for so long 11. Alcoholism or smoking • How long you have been taking alcohol • What is the usual amount of alcohol you consume everyday • Have you ever tried to quit smoking or alcoholism • Take a strong decision to quit this habit • reduce the number of intake day by day • you can practice meditation and yoga • join an alcohol anonymous group • majority have some misunderstand that stress relieved by consuming alcohol, but it is totally wrong. It will affect your health. • It is difficult to quit smoking within a day try to cut down the number of cigarettes
