Chapter 26
I. Objective Type Questions
1. What is profitable to promise, available to
promise and capable to promise?
7. What are the reference documents from
which sales orders can be created?
Inquiries and Quotations
8. How Route master can be defined?
Profitable to promise: Should I take the
customer order at this time? ERP systems are
expected
It is the transport channel of an outbound
delivery from the delivering plant to the
customer
to guide the sales clerk, what is the best
decision at that point?
9. What are the measures of perfect order?
Available to promise: Is inventory available
anywhere in the supply chain to fulfill the
order?
Capable to promise: Does my manufacturing
capacity allow committing this order?
2. What are the multiple channels through
which orders can be received?
3. What are the typical contents of a sales
order?
data fields for sales office, currency, sales
district, price groups
4. What are the examples of pricing rules?
Deductions, Discounts, Incentives
5. What are the four important master data for
sales and distribution process?




Customer master data
Material master data
Condition master data
Route master for transportation
6. What is condition master?
can be based on percentage, quantitydependent, an amount dependent surcharge
or discount etc. Conditions can be valid for a
particular period.









On time delivery/Order cycle time
Warehouse picking accuracy
On time shipment
Product availability
Product quality
Invoice Accuracy
Payment Accuracy
Document Accuracy
Customer Handling Accuracy
10. What is sanctioned party list?
screening of suppliers
11. What is preference processing?
e measures granting preferential customer
treatments for goods from certain countries
and geographical areas.
12. What is embargo check?
tight restrictions on trade with other countries
and this introduces significant variability in the
import and export rules under which global
corporations must operate
13. What are the typical export and import
documents?




Import or export declaration
Transit document
Required forms like entry summaries,
certificates of origin, packing lists, etc.
Letter of credit
14. Name some of the physical supply chain
processes.






Export/import/customs compliance
Global logistics management—Logistics
operations and network design
Supply chain visibility
Exception alerts and resolution
Multi echelon inventory management
Global risk and security management
15. Name some of the financial supply chain
processes.









Duty calculation
Duty drawback
Letter of credit
Tariff management
Electronic paperwork
Invoice reconciliation and claims
automation
Financial settlement
Corporate risk management
Contract management
16. What are the different trading players in
global trade?






Company
Freight forwarders/customs brokers
Logistics technology providers
Financial institutions
3PLs/LSPs
Government agencies
17. What is warranty management?
the vendor commits himself to replacing or
repairing the product
II. Descriptive Type Questions
1. Explain a typical order management cycle.
How does an ERP system support such a cycle?
2. How does an ERP system supports different
pre-sales activities? What are the capabilities of
an ERP system
to do material availability check?
3. How do ERP systems help in processing sales
orders?
4. What are the activities in shipping? How do
ERP systems support shipping activities of an
organisation?
5. How billing and payment processes are
supported in ERP?
6. What are the typical sales and distribution
documents created by ERP system?
7. What are the typical fields in customer
master field? Explain partner functions.
8. What are the different sales and distribution
relevant material master data in ERP system?
9. Explain the concept of perfect order. What
are the typical problems in perfect order? How
perfect order
can be measured?
10. What are the challenges of global trade?
What are the critical success factors of global
trade?
11. What are the different capabilities of ERP
system to support global trade?
12. What are the capabilities of custom
management in ERP solution? What is Product
classification?
13. How ERP systems help in managing global
trade challenge?
14. What are the typical physical and financial
supply chain processes?
15. How ERP systems help in customer service?
Chapter 27
I. Objective Type Questions
1. What is logistics execution? What are the
processes included in this?
5. What is ABC slotting?
-is storing the most-popular merchandise
closest to the picking line and the least-popular
items farthest away
6. What is slotting optimization?
-Typically, these are transaction-intensive
processes
-Warehouse Management
Transport Management
2. What are the different sub-processes under
goods receipt in a warehouse?
-Receiving goods against a purchase order
-Receiving goods against a delivery schedule
-Damage identification on receipt
-Unloading and unpacking
-Capture lots of information on receipt
-Reconcile purchase order/delivery schedule
line item with receipt
-Doing quality sampling check (in some cases)
Vendor returns in case of goods that are not
within quality limits
-Receiving advanced shipping notification
(ASN) receipt from manufacturer before
receiving a consignment
-Posting goods receipt (with total quantity,
accepted quantity, date, etc. – this becomes
the basis for rating the supplier)
3. What is meant by put-away?
-Process of moving material from the dock and
transporting it
-These will take into account demand patterns
at item level and can suggest improvements to
stock location.
7. What is picking?
-is the process by which the goods are picked
from different warehouse locations for delivery
against order
8. What are the different picking methods?
-Single order picking, Multi-order batch
picking, order consolidation, wave picking,
zone picking.
9. What is wave picking and zone picking?
-A wave is an automated grouping of orders by
a specific set of criteria.
-These orders may be grouped by predefined
warehouse zone such as case pick area, bulk
pick area or pallet pick areas
10. What are voice picking and light picking?
-This is a paperless picking technology. A system
of lights throughout the picking areas is linked
to the order management and inventory system
-Voice messages deliver tasks to picker and help
him to direct to the correct pick location
to a warehouse’s storage, replenishment, or
pick area
11. What is reverse logistics?
4. What is slotting?
-Paying back the customer or warranty claims
-is the technique of intelligently locating a
product in the warehouse or distribution center
for optimizing material handling efficiency
12. What are the typical value-added services
for a warehouse?
-Light assembly, Repair/Refurbishing, Quality
control/Inspection, In transit merge, Kitting,
Cutting, Labeling/Tagging, Specialty packaging.
13. What is kitting?
-is an operation where parts come from
different suppliers and sold as a complete kit.
14. What is cross-docking?
- is a distribution technique, where an item is
taken from the manufacturing plant and
delivered directly to the store with minimum
handling in the process.
15. What is track and trace?
- Helps in track in trace of inbound load and
outbound shipments.
16. How picking accuracy and picking efficiency
are measured?
picking, wave picking, zone picking, voice
picking, light picking, etc.
5. Explain the different value-added services
that a warehouse can offer.
6. What is cross-docking? What are its
advantages? How do technologies help in cross
docking?
7. Explain the warehouse process maturity
model. What are the basic, matured and
advanced processes?
8. What are the different IT/ERP technologies
used for effective management of warehouse?
9. What are the different key performance
indicators by which a warehouse performance
can be measured?
10. How transport management systems help
today’s organisations? What are the typical
complexities of transport management today?
How transport management helps to reduce
cost and improve service?
17. What is a milk run?
11. Explain a typical transportation cycle for an
organisation. How does ERP system help in this
process? What
18. What is the difference between building
optimum route and optimum load in transport?
are the leading transport management
solutions?
II. Descriptive Type Questions
12. What are the different IT/ERP technologies
used for effective management of transport?
1. Explain the basic functions of a warehouse.
2. How WMS systems support different putaway process requirements?
3. Explain the slotting process. Explain the ABC
slotting process and how ERP solutions support
that? What
is slotting optimisation? How do warehouse
management systems help here?
4. What is picking? Explain different picking
methods and technologies like single order
picking, multi-order
13. What are the different key performances
indicators by which transport performance can
be measured?
III. Fill in the Blanks
1. 3PL stands for _______________
_____________ _______________.
-Third Party Logistics Service Provider
2. WMS stands for _______________
_____________ _______________.
-Warehouse Management System
3. TMS stands for _______________
_____________ _______________.
1. What is customer relationship management
(CRM)?
2. What is one to one marketing?
3. What is meant by “cross-selling” and “upselling”?
4. What is “lead management”?
-Transportation Management System
5. What is the concept of “Personalisation”?
4. Light picking is a _______________ picking
technology.
6. What is partner relationship management?
-Paperless
7. What is campaign management? This is part
of which CRM application?
5. Cross-docking needs close coordination
between ________ and __________ shipments.
8. What is opportunity or lead management?
-Inbound, Outbound.
9. What are revenue and price management
applications?
IV. State Whether the following Statements are
True or False
10. Name some leading CRM software
1. Wave picking is a grouping of picking orders
by a set of criteria.
-TRUE
II. Descriptive Type Questions
2. Cross-docking is mostly used in oil and gas
industry.
-FALSE
3. Voice picking is a basic warehousing process.
-FALSE
4. Goods receipt is an advanced warehousing
process.
-FALSE
5. Transport planning applications help in
designing the most optimum route for
transport.
-TRUE
Chapter 28
I. Objective Type Questions
1. Explain the concept of customer relationship
management. How technology can help here?
What are the benefits of CRM?
2. What are the different application areas in
CRM? Explain each one of them in brief.
3. What is sales force automation? How SFA
applications help sales team in terms of
opportunity management,
lead management, territory management,
contact management etc?
4. What are the typical capabilities of field
service applications? How do these applications
help in scheduling
workforce, managing spares and managing field
service?
5. How e-Marketing applications helps in sales
and marketing?
6. What are the typical features of a call centre
application? How call centres provide selfservice capability?
3. SFA stands for _______________
_____________ _______________.
-SALES FORCE AUTOMATION
How previous calls records help call centres to
provide better customer service? How call
centre knowledge
4. CTI stands for _______________
_____________ _______________.
-COMPUTER TECHNOLOGY INTEGRATION
base helps in better problem solving for
customers?
5. Partner profiling is part of _____________
applications.
-PRM (PARTNER RELATIONSHIP
MANAGEMENT)
7. What are the typical capabilities of PRM
application of the CRM software?
8. What are enterprise marketing management
applications? How do these applications help in
campaign
management, marketing planning,
opportunity/lead management and managing
loyalty?
9. How do revenue and pricing management
applications help in price, revenue and
promotion optimisation?
10. Explain the capabilities of product
configuration applications and order
management applications.
11. What are the different types of CRM
analytics? Give some examples of sales, service
and marketing analytics.
Chapter 29
I. Objective Type Questions
1. What are the three processes important
from quality management perspective?
2. What is meant by material specification?
3. How inspection plans can be defined?
4. What is sampling procedure?
5. How statistical process control can be
defined? How does ERP help in this?
6. What is quality certificate?
7. Define quality notification.
8. What is quality audit?
12. Explain the capabilities of SAP CRM.
9. What are the different elements of quality
cost?
13. What are the different modules of Oracle
Siebel CRM? What are their key capabilities?
10. What is calibration?
III. Fill in the Blanks
1. CRM stands for _______________
_____________ _______________.
-CUSTOMER RELATIONSHIP MANAGEMENT
2. PRM stands for _______________
_____________ _______________.
-PARTNER RELATIONSHIP MANAGEMENT
APPLICATION
11. What is quality certificate?
12. What is meant by appraisal cost
calculation?
13. What is batch tracking?
14. How batch determination is done?
15. How return and complain handling is
facilitated by ERP?
16. What are the different master data in ERP
quality management?
17. What are catalogues?
2. What is preventive maintenance?
3. What is breakdown maintenance?
4. What are the three types of preventive
maintenance?
II. Descriptive Type Questions
5. What is predictive maintenance?
1. Explain different quality management
processes. How does ERP support these
different quality processes?
6. What is TPM?
2. What is the typical procurement and goods
receipt processes that need quality
management solutions from
ERP? How does ERP help in quality inspection
during goods receipt, quality certificate and
vendor evaluation?
3. What are the areas of quality management in
sales and service? How does ERP help in sales
and service?
7. What are maintenance catalogue? How does
it help?
8. What is maintenance order?
9. What is refurbishment?
10. What is SCADA?
11. What can be the typical KPIs for a
maintenance manager?
12. What is serial number tracing and tracking?
How is it helpful?
13. What is repair parts database?
What is batch tracking and batch
determination? How does ERP support that?
How return and complaint
14. What is equipment master and spare
master?
handling is handled in ERP?
15. What is permits?
4. What are the areas of quality management
during production? How does ERP help in
process inspection,
16. What is measuring points/counters?
statistical process control and test equipment
calibration?
18. What is RCM?
5. What are the quality relevant master data?
Explain different QM master data like material
specification,
20. What is asset tracking and asset
compliance?
17. What is EAM?
19. What is mobile asset management?
21. Who are the major EAM vendors?
master inspection characteristics, catalogues
and sample procedure?
II. Descriptive Type Questions
Chapter 30
1. Why maintenance management is important
for an organisation? Explain the concept of
preventive and
I. Objective Type Questions
1. What are the two types of maintenance?
breakdown maintenance. Explain different types
of preventive maintenance. Explain the concept
of condition monitoring and TPM.
2. Explain the concept of optimum level of
maintenance and how is it determined?
3. How ERP systems help in maintenance
management? Explain different capabilities of
ERP maintenance
management module in brief.
4. How do ERP systems help in planning and
scheduling maintenance? What is maintenance
catalogues and
how does it help in analysing reasons for
failure?
5. What is the function of maintenance order in
ERP systems? How do ERP systems help in
managing different maintenance task lists? How
can maintenance budgets be managed in ERP
systems?
6. What is refurbishment? How do ERP systems
help here? How do ERP systems help in
managing warranties
and work permits?
7. How can businesses benefits by interfacing
ERP system with GIS and SCADA?
8. What are the typical reports and KPIs
provided by maintenance management module
of ERP systems?
9. What are the typical master data a company
needs to maintain for implementing ERP
Maintenance management?
10. What is enterprise asset management?
What are the capabilities of EAM? How does
EAM support mobile
asset management and asset tracking?
11. What is the difference between EAM and
enterprise-based maintenance systems?
III. Fill in the Blanks
1. Preventive maintenance can be of three
types: __________ based, ____________ based
and _________
based.
-TIME-BASED, PERFORMANCE-BASED,
CONDITION-BASED.
2. TPM stands for _______________
_____________ _______________.
-TOTAL PRODUCTIVE MAINTENANCE
3. RCM stands for _______________
_____________ _______________.
-RELIABILITY CENTRED MAINTENANCE
4. Maintenance catalogue is a combination of
_______ ______.
-CODES AND CODE GROUPS
5. SCADA stands for _____ _______ ________
______ _________.
-SUPERVISORY CONTROL AND DATA
ACQUISITION systems
6. MTBF stands for ________ ________
__________ _________.
-MEANTIME BETWEEN FAILURE
7. MTBR stands for ________ ________
__________ _________.
-MEANTIME BETWEEN REPAIR
8. MTTR stands for ________ ________
__________ _________.
-MEANTIME TO REPAIR
9. EAM stands for _______________
_____________ _______________.
-ENTERPRISE ASSET MANAGEMENT systems
10. __________ is a common technology for
asset tracking
-RFID
Chapter 31
I. Objective Type Questions
1. What is PLM?
2. Why is PLM a cross-functional process?
3. What is portfolio planning?
4. What are the five different stages of product
lifecycle?
6. What is product data management? What
are the typical capabilities of PDM software?
7. How do PLM applications help in managing
requirement, product safety and project
portfolio management?
5. What is PDM?
8. Explain the core and advanced PLM
functionalities in detail.
6. What is the visualisation capability of PDM
software?
9. How do PLM applications help in change
management?
7. How PDM applications help in product
structure design and product configurations?
10. Explain the way PLM applications help in
managing bill of material and manufacturing
part number.
8. How does PLM application help in idea
management?
9. What are the core PLM functionalities?
10. What are the advanced PLM
functionalities?
11. What is document management?
12. Who are the leading PLM vendors?
II. Descriptive Type Questions
1. What is PLM? Why is product lifecycle
management cross-functional? What are the
business drivers for a
PLM application?
2. What are the value propositions of a PLM
solution?
3. What are the different phases of a typical
product life cycle? How do these different
phases need different
types of information and application?
4. What are the differences of a PLM
application from an ERP application?
5. What are the typical capabilities of PLM
application?
11. How do PLM applications help in project
and portfolio management? Explain the
function of PLM applications in managing
requirement and new product development?
12. What are the different environmental safety
and product compliance areas? How do PLM
applications help
there? What is chemical safety and hazardous
material management and how do PLM
applications help in
this?
13. How do PLM applications help in
environmental compliance and different types
of regulatory reporting?
Give some examples of compliance issues and
regulatory reports.
14. What is master safety data sheet? How
does it help?
15. Define the PLM market space. Who are the
leading vendors and what are the leading
products?
III. Fill in the Blanks
1. PLM stands for _______________
_____________ _______________.
-PRODUCT LIFECYCLE MANAGEMENT
2. CAD stands for _______________
_____________ _______________.
-COMPUTER AIDED DESIGN
3. CAM stands for _______________
_____________ _______________.
-COMPUTER AIDED MANUFACTURING
4. PDM stands for _______________
_____________ _______________.
-PRODUCT DATA MANAGEMENT
5. CSR stands for _______________
_____________ _______________.
-CORPORATE SOCIAL RESPONSIBILITY
6. MSDS stands for ___________ __________
__________ __________.
-MATERIAL SAFETY DATA SHEET
IV. State Whether the Following Statements are
True or False
1. PLM supports transaction functionality.
-FALSE
2. ERP systems can work with several bill of
materials for single product.
3. PLM offers out of box integration with CAD.
4. MSDS documents proper procedures for
handling of hazardous materials for workers.
-TRUE
5. Product visualization provides a dynamic
view of the product’s 2D model.
-FALSE