UTP (UK)
Merchant
Services:
Training
Accreditation
To get accredited you must do the
following:
1.
Complete and sign the “Training
Checklist” form.
2.
Complete the Adobe sign test
application form.
3.
Once you have done the above, both
you and your manager will receive
email conformation that you have been
accredited to sell UTP Barclaycard
Merchant Services.
4.
Your first two applications will be done
with the assistance of the Pre-sales
department over the phone.
Products & Services
Merchant Services:
Card Processing
eCommerce & Virtual Terminal:
Online Solutions
Card Machines/Terminals:
Free Next Day Payments
Faster Processing:
Free Same Day Payments
UTP Shield:
Free Anti-Fraud Software
Tapeeno:
Mobile Card Reader App
Introduction to The Industry
In today’s competitive marketplace,
accepting cards is a must for any business.
Ninety-percent of all retail customers pay
with their debit or credit card*, and if the
merchant don't accept cards, customers will
go to one of their competitors who does.
The acceptance of major debit and credit
cards is a key factor in the satisfaction of
their customers and, as such, in the success
of their business.
Accepting payments is a simple process
when the only form of payment they accept
is cash. It gets more complex as you add
additional forms of payments like cheques
or card payments.
*Card payments soared to 90% of total
retail spending in 2021, according to the
latest annual Payments Survey from
the British Retail Consortium (BRC).
Introduction to
The Industry
Debit and credit card payments comprise the
majority of payments after cash and is the
preferred method of payment online. This
makes accepting cards imperative for most
businesses.
The merchant services industry generate
billions of pounds in revenues each year and
there are a lot of players on multiple levels all
trying to capture a piece of the pie.
Each player adds a layer to the process of
accepting debit and credit cards and increases
the complexity of not only the process of
accepting credit cards but adds to the cost
structure as well.
The Card Companies
Without the card companies there would
be no credit/debit cards to accept. These
companies not only issue the credit cards
and govern how consumers may use
them, but they also govern how the
merchants may accept them. A
percentage of all card transactions is paid
to the card companies as interchange
fees.
1. Visa and MasterCard
2. American Express (AMEX)
3. Discover Card
4.Others
What is a Merchant Bank?
Merchant provider service for retail and
online merchant services.
A merchant bank is a financial institution
which;
1. Only process card transactions.
2. Is a consulting firm whose income is
derived from the fees it charges its
customers
3. Offers services with high risk and
speculation
4. Is not a depository financial institution
or a credit institution
5. Has no conflict of interest with the
activities of credit or funding – it is
independent
6. Does not allow deposits
Our Competition
Merchant / Acquiring Banks
Independent Sales Organisations (ISO)
Terminal Service Agreement
Providers
CARD PAYMENT SERVICES AGREEMENT
for the provision of a Payment Terminal, Airtime and other Services made between the
Parties shown below and on the terms and conditions set out overleaf (the "Agreement").
Service Agreement Providers
Agreement Reference
Service Provider: ("we" or
UTP Merchant Services Limited of Sapphire Plaza, Watlington Street, Reading, RG1 4RE
"us")
Tel: 0118 953 0 955
Customer: ("you", "your")
Trading Name:
Email: aftersales@universaltp.com
Helpdesk: 0118 953 0 953
Legal Entity Name (sole trader, partner names or limited company):
Address:
Contact
Telephone:
Email:
No. of Years in Business:
Net
Regular Charges (per month):
VAT
Total
Payment Terminal Support & Transaction Processing
Airtime Service
Total Regular Charges
Minimum Term:
The Minimum Term is
Cancellation:
Once the Minimum Term has expired, this Agreement may be terminated without charge except for the
payment of any arrears. However, if the Agreement is terminated for any reason, before expiry of the Minimum
Term, you will be liable to pay the charges set out in Clause 6 overleaf.
months from the date of the first payment shown below.
Payment Terminal:
Number of Terminals: ____
Payment Dates:
The Regular Charges shown above are payable monthly
The first of the Regular Charges payments is due on the 10th of the month following the date of this Agreement and on the same date
every month throughout the Minimum Term and thereafter unless and until terminated in accordance with Clause 6 overleaf.
Rentals
Important Notes:
By signature below, you hereby acknowledge that
(i)
before entering into this Agreement, you have read it fully and understood the terms and conditions of it; and
(ii)
you are entering into this Agreement in the course of your business; and
(iii)
you understand that this Agreement is for the Minimum Term shown above and that if this Agreement is terminated
early, you will be liable to pay the termination costs set out overleaf.
Signature of Customer:
Signed for & on behalf of the Customer
Date
Print name
Signature of the Service
Provider:
Position in Company:
Signed for and on Behalf of the Service Provider
Date
This Agreement may be signed by you and by us by way of electronic signature, as defined in section 7(2) of the Electronic Communications Act 2000
Terminal Configuration:
Gratuities:
Pre-authorisation:
Cash-Back:
Other:
Install:
USE OF YOUR INFORMATION
We may use and share your information with third parties (credit reference agencies, our associated companies, our funders and any person to whom we may assign our rights
under this Agreement) to help us and them assess financial and insurance risks, recover debt, develop customer relationships, services and systems, prevent and detect crime.
Your information includes information about your transactions. From time to time we may change the way we use your Information. Where we believe you may not reasonably
expect such a change we shall write to you. If you would like a copy of the information we hold about you please write to us. A fee may be payable.
Credit Reference and fraud prevention agencies
A link between you and anyone with whom you have a joint account or similar financial association will be recorded at credit reference agencies, creating a "financial association".
All parties' information will be taken into account in future applications until one of you successfully files a "notice of disassociation" at the credit reference agencies.
We may make periodic searches of and provide information (including how you manage your account and any arrears) to credit reference agencies and fraud prevention agencies
to manage and make decisions about your account. Such information may be used by other credit providers to take decisions about you and your financial associates.
Application Forms
Service Agreement:
(Card Machine Rental)
Merchant Agreement:
(Merchant Account)
CARD PAYMENT SERVICES AGREEMENT
for the provision of a Payment Terminal, Airtime and other Services made between the
Parties shown below and on the terms and conditions set out overleaf (the "Agreement").
Agreement Reference
Service Provider: ("we" or
UTP Merchant Services Limited of Sapphire Plaza, Watlington Street, Reading, RG1 4RE
"us")
Tel: 0118 953 0 955
Customer: ("you", "your")
Trading Name:
Email: aftersales@universaltp.com
Helpdesk: 0118 953 0 953
Legal Entity Name (sole trader, partner names or limited company):
Address:
Contact
Telephone:
Email:
No. of Years in Business:
Net
Regular Charges (per month):
VAT
Total
Payment Terminal Support & Transaction Processing
Airtime Service
Total Regular Charges
+
Minimum Term:
The Minimum Term is
Cancellation:
Once the Minimum Term has expired, this Agreement may be terminated without charge except for the
payment of any arrears. However, if the Agreement is terminated for any reason, before expiry of the Minimum
Term, you will be liable to pay the charges set out in Clause 6 overleaf.
months from the date of the first payment shown below.
Payment Terminal:
Number of Terminals: ____
Payment Dates:
The Regular Charges shown above are payable monthly
The first of the Regular Charges payments is due on the 10th of the month following the date of this Agreement and on the same date
every month throughout the Minimum Term and thereafter unless and until terminated in accordance with Clause 6 overleaf.
Important Notes:
By signature below, you hereby acknowledge that
(i)
before entering into this Agreement, you have read it fully and understood the terms and conditions of it; and
(ii)
you are entering into this Agreement in the course of your business; and
(iii)
you understand that this Agreement is for the Minimum Term shown above and that if this Agreement is terminated
early, you will be liable to pay the termination costs set out overleaf.
Signature of Customer:
Signed for & on behalf of the Customer
Date
Print name
Signature of the Service
Provider:
Position in Company:
Signed for and on Behalf of the Service Provider
Date
This Agreement may be signed by you and by us by way of electronic signature, as defined in section 7(2) of the Electronic Communications Act 2000
Terminal Configuration:
Gratuities:
Pre-authorisation:
Cash-Back:
Other:
Install:
USE OF YOUR INFORMATION
We may use and share your information with third parties (credit reference agencies, our associated companies, our funders and any person to whom we may assign our rights
under this Agreement) to help us and them assess financial and insurance risks, recover debt, develop customer relationships, services and systems, prevent and detect crime.
Your information includes information about your transactions. From time to time we may change the way we use your Information. Where we believe you may not reasonably
expect such a change we shall write to you. If you would like a copy of the information we hold about you please write to us. A fee may be payable.
Credit Reference and fraud prevention agencies
A link between you and anyone with whom you have a joint account or similar financial association will be recorded at credit reference agencies, creating a "financial association".
All parties' information will be taken into account in future applications until one of you successfully files a "notice of disassociation" at the credit reference agencies.
We may make periodic searches of and provide information (including how you manage your account and any arrears) to credit reference agencies and fraud prevention agencies
to manage and make decisions about your account. Such information may be used by other credit providers to take decisions about you and your financial associates.
Application Forms
Service Agreement:
(Card Machine Rental)
Merchant Agreement:
(Merchant Account)
CARD PAYMENT SERVICES AGREEMENT
for the provision of a Payment Terminal, Airtime and other Services made between the
Parties shown below and on the terms and conditions set out overleaf (the "Agreement").
Agreement Reference
Service Provider: ("we" or
UTP Merchant Services Limited of Sapphire Plaza, Watlington Street, Reading, RG1 4RE
"us")
Tel: 0118 953 0 955
Customer: ("you", "your")
Trading Name:
Email: aftersales@universaltp.com
Helpdesk: 0118 953 0 953
Legal Entity Name (sole trader, partner names or limited company):
Address:
Contact
Telephone:
Email:
No. of Years in Business:
Net
Regular Charges (per month):
VAT
Total
Payment Terminal Support & Transaction Processing
Airtime Service
Total Regular Charges
+
Minimum Term:
The Minimum Term is
Cancellation:
Once the Minimum Term has expired, this Agreement may be terminated without charge except for the
payment of any arrears. However, if the Agreement is terminated for any reason, before expiry of the Minimum
Term, you will be liable to pay the charges set out in Clause 6 overleaf.
months from the date of the first payment shown below.
Payment Terminal:
Number of Terminals: ____
Payment Dates:
The Regular Charges shown above are payable monthly
The first of the Regular Charges payments is due on the 10th of the month following the date of this Agreement and on the same date
every month throughout the Minimum Term and thereafter unless and until terminated in accordance with Clause 6 overleaf.
Important Notes:
By signature below, you hereby acknowledge that
(i)
before entering into this Agreement, you have read it fully and understood the terms and conditions of it; and
(ii)
you are entering into this Agreement in the course of your business; and
(iii)
you understand that this Agreement is for the Minimum Term shown above and that if this Agreement is terminated
early, you will be liable to pay the termination costs set out overleaf.
Signature of Customer:
Signed for & on behalf of the Customer
Date
Print name
Signature of the Service
Provider:
Position in Company:
Signed for and on Behalf of the Service Provider
Date
This Agreement may be signed by you and by us by way of electronic signature, as defined in section 7(2) of the Electronic Communications Act 2000
Terminal Configuration:
Gratuities:
Pre-authorisation:
Cash-Back:
Other:
Install:
USE OF YOUR INFORMATION
We may use and share your information with third parties (credit reference agencies, our associated companies, our funders and any person to whom we may assign our rights
under this Agreement) to help us and them assess financial and insurance risks, recover debt, develop customer relationships, services and systems, prevent and detect crime.
Your information includes information about your transactions. From time to time we may change the way we use your Information. Where we believe you may not reasonably
expect such a change we shall write to you. If you would like a copy of the information we hold about you please write to us. A fee may be payable.
Credit Reference and fraud prevention agencies
A link between you and anyone with whom you have a joint account or similar financial association will be recorded at credit reference agencies, creating a "financial association".
All parties' information will be taken into account in future applications until one of you successfully files a "notice of disassociation" at the credit reference agencies.
We may make periodic searches of and provide information (including how you manage your account and any arrears) to credit reference agencies and fraud prevention agencies
to manage and make decisions about your account. Such information may be used by other credit providers to take decisions about you and your financial associates.
Terminal / Card Machine
Manufacturers
Account Types
In the world of debit/credit card processing
one size does not fit all.
Businesses operate in different ways, and
this affects the kind of merchant account
they will have.
Having the proper merchant account helps
to; Keep a merchant's rates to a minimum
and protect against fraud and chargebacks.
Account Types:
1. Retail (Card Present) (F2F)
2. Card Not Present (CNP) (MOTO)
3. Internet (E-commerce)
4. Virtual Terminal (VT)
5. Seasonal Business
Types of Transactions
Although processing a sale is the mostly completed and
discussed transaction type it is certainly not the only one.
Different transactions will affect your account, and thus
your fees, differently.
Types of Transactions
1. Authorise & Capture (Sale) - Auto End of Day Reporting
2. Refund
3. Pre-Authorise Only (Hotels & Car Hire)
4. Force (Capture) Non-Secure/Non-Qual (Swipe & Sign)
5. Void
Types of Transactions
Besides the fees incurred directly for processing debit/credit cards there are other fees
associated with establishing and running a merchant account. These fees occur on a
regularly scheduled basis and may be indirectly related to the merchant's processing levels.
Paper Statements (Free)
Covers the cost for creating a
statement for the merchant each
month that details the processing
history for the previous month as
well as a breakdown of the fees
incurred from that month's
processing. It also typically
includes the costs for customer
service and technical support as
well.
Monthly Minimum Service
Charge (MMSC) (£20)
A fee which guarantees the
merchant will be paying a
minimum amount each month in
processing fees. If a merchant's
discount fees do not equal their
monthly minimum fee they will
be charged the difference
between the two in addition to
their discount fees.
Annual Fee
Annual fees are exactly what their
name implies. They are charged
each year that the merchant has
their merchant account through
their current provider. Some
merchant account providers
charge this fee on the anniversary
that the merchant account was
established while others charge
this fee on a set date each year.
Other Charges
There are many potential fees that may be incurred while accepting credit cards as
payment. The fees listed below are some of the few remaining fees:
1. It can take up to 7-10 working days on average to process an application.
2. Once the merchant receives the terminal, then the Terminal Service Agreement will be in
effect. The contract length will be (18 Months).
3. If the merchant wants to cancel after receiving the terminal, they will have to pay the
rental for the period that is remaining (Rental x Remaining Months).
4. Swap Out Fee (Accidental Damage) - (£180 + VAT) - Merchant
5. If you sell the wrong terminal - BDM
6. Reprogramming Fee - (Free) Cash Back, Pre-Authorisation or Gratuities
PCI DSS
PCI DSS
Proactive Security Service
For non-compliant merchants Barclaycard will automatically migrate merchants to the
Proactive Security Service. This service will give merchants access to a, specialist team who
will:
(i)
Hand-hold the merchant through the steps necessary to become PCI compliant.
(ii)
Provide the merchant with a range of cybersecurity tools designed to enhance their
businesses data security.
The cost of the Proactive Security Service is £15 per month rather than £25 per month,
however there is an expectation that the merchant will work with Barclaycard to become
PCI compliant within 12 months
Merchants With Existing PCI Certificates
If a merchant already has PCI certification from another company, it can be uploaded into
Barclaycard’s Data Security Management (DSM) portal, but they will be required to specify
the expiration date, they will not be charged the monthly £4.80 until that date has passed, at
which stage they will need to complete Barclaycard’s questionnaire online and the monthly
fee kicks in.
Understanding Statements & Pricing
• Statement – Examples
• Pricing – Credit Card / Debit Cards
• Terminals (Card Machines)
Elements of A Merchant Statement
• Monthly Card Turnover (CTO)
• Total number of transactions
• Card types
• Card fees
• Other Charges / Misc charges -Auth
Fees
Types of Cards
There are different type of cards issued by
Visa and MasterCard. The differences
between them may affect the rates charged
for those cards and how a merchant is
responsible for processing them.
Card types
• Consumer Debit Cards (Most popular and
cheapest)
• Consumer Credit Card (Personal)
• Premium Credit Cards
• Commercial/Business/Corporate Credit
Cards
• Business Debit
• International Debit & Credit Cards
Price List
The Price Comparison Template
The Price Comparison Template
The Price Comparison Template
Average Transaction Value “ATV”
Calculation
Monthly Card Turnover (÷) total number of
transactions
23719.71 ÷ 174 = 136.32
Average Transaction Value = £136.32
How To Calculate The Annual Card
Turnover / Throughput
Monthly card turnover multiplied (x) by 12,
confirm with the merchant that the monthly
figure represents a typical month.
23719.71 X 12 = 284,636.52
Annual Card Turnover / Throughput = £284,636.52
Other Charges
There are many potential fees that may be incurred while accepting debit / credit cards
as payment. The fees listed below are some of the few remaining fees:
1. Refunds (£) – 0.30p
2. Unapproved Transactions – 5% (Not charged at UTP)
3. CNP Transactions – 0.20%
4. Electronic Authorisation (£) – 0.03p
5. Chargeback / Retrieval Fee - £9
6. Monthly Minimum Service Charge (MMSC) - £20
7. Data Security Fee - £4.80 per month (PCI)
8. Proactive Security Service - £15 per month (PCI)
American Express
AMEX (American Express)
We do allow our card machines to
accept American Express however
the merchant will need to provide us
with their American Express
Merchant ID “AMEX MID”. Once we
receive the AMEX MID we will then
configure the card machine to
accept Amex cards. Please send an
email to the boarding team with the
AMEX MID number requesting for it
to be added to the merchant’s
account.
Terminal Types
•
•
A full range of industry leading card
machines to suit all business needs
Fixed / Countertop
Portable
Mobile
Terminals
Terminals
Terminals
Mainly designed for the retail
environment
Hard-wired into a broadband
connection.
•
Connected to a power supply
•
Cost effective, reliable method
of taking card transactions.
Utilising short-range wireless
technology, WIFI or Bluetooth
enabled.
•
•
Designed for pay-at-table
environments or other
businesses where there is a
need to move the payment
terminal away from a fixed
location.
•
Supplied with a GPRS mobile
contract
•
Designed for merchants who
have a requirement to take
payments in a truly mobile
environment
•
eCommerce and Virtual Terminal Solutions
Suited to mobile traders or
businesses who require
payments to be taken in
locations without access to
phone or broadband.
Ingenico: Terminal Guide
Minimum Terminal Price
Fixed Countertop
Colour Contactless (iCT250cc & Desk 3500) ----------------- £15
p/m + VAT
Pin Pad for iCT250 (iPP350) ---------£4.50 p/m + VAT
• Plugs into mains and needs to be connected to a phone line
or broadband router.
Portable Terminal including charging base
Contactless Bluetooth (Move3500 BT/W) -------- £20.00 p/m +
VAT
• Uses Bluetooth and WIFI technology to communicate with
base.
• The base can be plugged into a broadband router.
• Best suited for pay-at-table transactions.
Minimum Terminal Price
Mobile Terminal including charging base
Contactless Mobile (Move 3500) (GPRS) ----------------- £20 p/m
+ VAT
Contactless Dual-Comms (Move 5000) -------------- £25.00 p/m
+ VAT
• Utilities GPRS technology
• The base is only for charging
• Comes with a ROAMING SIM card installed and
programmed to use any available network
• Cannot be used outside of the UK
UTP PRO
Overview
• This is an Android based mobile
terminal with enhanced
functionality
• UTP Pro comes with EPOS
Register software as a standard
• Roaming Sim Card included
UTP PRO: What does it do?
Touch Screen
Thermal receipt printer
Dashboard access to EPOS from anywhere
Cloud technology
App Store
WIFI & GPRS
Up to 6 hrs battery life depending on usage
Register Mode (EPOS)
Register (EPOS)
Overview
• UTP Pro ships with Register Lite as
standard
• Other features can be activated by
upgrading to Register Core or
Register Plus
Register (EPOS)
Register (EPOS)
UTP Pro Lite
Overview
• This is an Android based mobile
terminal
• UTP Pro Lite does not come with
EPOS functionality
• Roaming Sim Card included
UTP Pro Lite: What does it do?
Touch Screen
Thermal receipt printer
App Store
WIFI & GPRS
Up to 6 hrs battery life depending on usage
UTP Pro Lite (Payments Only)
UTP Pro Lite (Payments Only)
Active Features
Quick Start
Sale
✔
Chip & Pin / Contactless
✔
Card Not Present
✔
Pre-Authorisation
✔
Refund
✔
Cashback
Gratuities
✔
✔
American Express
✔
WIFI & GPRS
✔
Minimum Terminal Price
UTP Pro Lite
Colour Contactless Dual Comms ----------------- £20 p/m + VAT
• WIFI & GPRS Enabled
• Comes with a ROAMING SIM card and programmed to use any available network
UTP PRO
Contactless Dual-Comms including EPOS Register Lite -------- £25.00 p/m + VAT
UTP Pro with Register Core --------- £40 p/m + VAT
UTP Pro with Register Plus ---------- £50 p/m + VAT
Additional Software Licence per Device ------------- £10 p/m + VAT
• WIFI & GPRS
• Comes with ROAMING SIM card programmed to use any available network.
What is an eCommerce Merchant
account
An e-commerce merchant account is a merchant account that is set up specifically to
accept payments via e-commerce methods. An e-commerce merchant account allows
for web-initiated transactions to be accepted over the internet.
eCommerce merchant account explained
• Allows retailers from a broad range of industries to accept transactions from clients
located all over the world
• Transactions can be processed at any time of day in a straightforward and efficient
manner.
In addition to the merchant account, you will need:
• A website
• Shopping cart
• Terms & Conditions (Refunds & Returns Policy)
• A payment gateway (Provided by UTP)
eCommerce
What is a payment gateway?
A payment gateway is an e-commerce
application that authorises payments for
online retailers. It is the equivalent of a
physical point of sale terminal located in a
retail outlet. Payment gateways protect
credit card details by encrypting sensitive
information, such as credit card numbers to
ensure that information is passed securely
between the customer and the merchant
and also between a merchant and the
payment processor (in this case
Barclaycard).
eCommerce
What do I need to start accepting card online?
1. Internet Merchant Account (provided by UTP);
2. Shopping cart for your e-Commerce website or online application e-Commerce software
allowing customers to select items they wish to purchase and checkout;
3. Payment Gateway to process and authorise card payments to make a sale (also provided
by UTP). What is an Internet Merchant A
What is an Internet Merchant Account?
If you wish to trade and accept cards online, you will need a merchant account. An internet
merchant account is a type of bank account that allows businesses to accept payments
using debit or credit cards.
What is a shopping cart?
A shopping cart is an e-commerce software package that allows customers on a website to
select items to purchase. Customers would place items into a 'shopping cart / basket'. Upon
checkout, the software will calculate a total for the order, including shipping and handling
charges, any associated taxes and other charges.
eCommerce
Your web developer may provide you with
advice on a suitable shopping cart or bespoke
solution. Below is a list of popular e-Commerce
shopping carts that we have modules already
written for the UTP E-commerce Solution:
CartThrob,
CS Cart
Magento,
nopCommerce,
OpenCart,
osCommerce,
Prestashop,
Shopware,
UberCart,
WooCommerce,
X-Cart,
Zencart,
Compatible Shopping Carts
CartThrob, Magento, nopCommerce, OpenCart, osCommerce, Prestashop, Shopware,
UberCart, WooCommerce, X-Cart, Zencart, CS Cart
eCommerce Integrated Gateway
Once the payment is submitted, UTP
performs any necessary fraud and
security checks, and clears the
payment with the acquiring bank
and sends a response back to your
website. Your website then delivers a
formatted response back to the
customer.
eCommerce Hosted Gateway
This section is where the customer
fills in their card and billing details
eCommerce Pricing
No Monthly Charge Plan
Alternative Plan (£20 per month)
• Debit and credit rates as per the
UTP pricing matrix for eCommerce
transactions.
• Debit and credit rates as per the
UTP pricing matrix for eCommerce
transactions.
• Additional Uplift on the credit and
debit card fees – 0.20% CNP fee
• Additional Uplift on the credit and
debit fees – 0.20% CNP Fee
• No monthly charge (other than
the standard £20 MMSC applicable
to merchant account.)
• £20 per month, Standard £20
MMSC applicable to a merchant
account
• 10p auth and rolling one month
contract (£50 commission +
Admin / Initial set-up Fee £25.)
• 3p auth and 12 month rolling
contract (£150 commission +
Admin / Initial set-up Fee £25)
• The alternative plan will need a
M14 & L12 – Service Agreement
(PAYTEK) lease from completed
Virtual Terminal (MOTO)
What is a Virtual Terminal?
A virtual terminal is an Internet
based online login area/portal for you
to securely process credit / debit
card transactions taken over the
phone. Also known as CNP or MOTO
(mail or telephone order), when you
speak to a customer over the
telephone, the card details are
inputed directly into the virtual
terminal web portal in order to take
a payment. The UTP Virtual Terminal
Solution is included as part of the
UTP E-Commerce Solution.
Virtual Terminal (MOTO)
Step 1
The customer
places an order via
your website for
goods or services.
Step 2
The customer’s
credit / debit card
details are captured
securely by the
payment gateway
Step 3
The credit / debit
card details are
securely
transmitted to
Barclaycard.
Barclaycard sends
the credit/debit card
details to the
customer's card
issuer and card
schemes who
authorises or
declines the
transaction in
instant real-time.
Step 4
The merchant bank
then sends the
transaction result
back to the UTP
payment gateway.
Step 5
The payment
gateway instantly
confirms the
payment on the
website for the
customer. The UTP
online merchant
management
system logs each
transaction and can
be viewed on any
web browser. The
transactions will be
shown alongside
any transactions
taken using the
virtual terminal.
Virtual Terminal Screen
Virtual Terminal Screen
Virtual Terminal Screen
Virtual Terminal Pricing
Pricing
• All transactions via virtual terminal
will be CNP/MOTO which means
that it cannot be used for face-toface transactions
• Debit and credit card rates as per
the UTP pricing matrix for VT
transactions.
• Uplift on the credit and debit card
fees - 0.20% CNP Fee
• No monthly charge (other than the
standard £20 MMSC applicable to
a merchant account)
• Authorisation Fee of 3p per
transaction.
• (£50 commission + Admin / Initial
set-up Fee £25)
Payment / Settlement
An important aspect of accepting debit/credit cards
is how fast you get your money from your debit &
credit card sales.
• Settlement:- Merchant account providers typically
provide funds within 2-5 working days of when a
batch is settled.
• Barclaycard now does next working day
payment/settlement as standard.
• The cut off time to receive payments next day is
9:00pm.
• Delayed Settlement:- The merchant bank can add
additional payment/settlement days to the standard
next day if a merchant is taking deposits and there is
potential exposure/risk to the bank. The timescales
will vary depending on the merchant's situation.
Payment / Settlement
How your funds are deposited, and your fees are
subtracted
– Ideally when you receive your funds you will receive the full
amount/Gross settlement of the deposit without any fees
due being taken out.
• The advantage to this is it allows bookkeeping to be
greatly simplified
• If you have a batch of £500 settled on Monday, you can
expect to see a deposit of £500 on Tuesday (Gross
settlement)
–The fees for your transactions will be deducted at the
beginning of the following month at one time. Shortly
thereafter you will receive a merchant statement that will
detail your transactions and subsequent fees.
• The good thing about merchant accounts is, once they are
up and running for a couple of months you don’t really
need to pay much attention as they don’t require much
attention.
Faster Processing / Same Day
Funding
The right card solution, whatever the size of your business…
Faster Processing: Option 1
Option 1
Intra-Day Funding.
Each card transactions is processed
and funded individually. Aimed at
businesses which average fewer
than ten card transactions per day.
Faster Processing: Option 2
Option 2
End-of-Day Batch Funding.
All card transactions from your
trading day are aggregated into one
batch which is funded as one
payment at the end of your trading
day.
Designed for businesses which do
not want multiple card transaction
deposits being made into their bank
account.
Faster Processing: Option 3
Option 3
Hourly Batch Funding. Card
transactions are aggregated and
funded on an hourly basis.
Designed for businesses with
medium to high card throughput
which have a requirement for
immediate cashflow.
Faster Processing Guidelines
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Faster Processing is free of charge.
Maximum ATV of £5000 - Please refer to the next page.
Not available to Car Dealers
Also available for E-Commerce & Virtual Terminal
The service only operates during working hours on working days which are 8am to 6pm
Monday to Friday.
Transaction processed after 6pm will be funded within one hour of the next working
day.
If there is a fraud alert on the account or the account is set to “divert-negative balance”
they will not be funded.
Transactions taken after 12 midnight will fall into the next days transactions.
Faster processing terminals will be tested at the head office before dispatch.
Customers will be telephoned to confirm that the banking instructions are set up
correctly before dispatch. i.e. if we cannot speak to the merchant on the phone, we will
NOT send the terminal.
Once the MID is allocated it will take 3-5 days before dispatch of the terminal.
Average Transaction Value “ATV”
Calculation
Monthly Card Turnover (÷) total number of
transactions
23719.71 ÷ 174 = 136.32
Average Transaction Value = £136.32
Free Daily Statements
Free Daily Statements
Free Text Alerts
tapeeno
• Tapeeno is a mobile phone app
that transforms your Android
phone into mobile card reader.
• Take card payments on your
phone without worrying about
hidden charges or long-term
contracts.
• No set up fee.
• No monthly charge.
• Transaction fee of 1.5% for all card
types.
• Refund is charged at 20p per
transaction
tapeeno
Who is tapeeno suitable for?
• From taxi-drivers to barbers,
tapeeno is the perfect match
for a wide-range of small and
new businesses
• The monthly limit is £2500.
• once the account has gone live,
please email
jaime.lowe@utpgroup.co.uk
and you will receive £50
commission!
UTP Shield
• The Shield is free to all customers
and helps protect from potential
fraud and chargebacks.
• It is a software algorithm that
detects potentially fraudulent card
transactions or transactions that
carry a high charge-back risk.
• They will be notified via text and email informing them of the risk of
potential fraud/ charge-backs.
UTP Shield
In case of a low-level threat alert, they
will receive an email detailing
• The time of the transaction
• The amount
• The card issuer
• The chargeback risk
• The country of origin
UTP Shield
In case of a high-level threat alert, they
will receive a text message to notify
them that the transaction has taken
place.
• Email with a breakdown of why the
transaction has been flagged.
• The email will also contain all the details
provided in a low-level threat alert as
well.
UTP’s Key Features
• Next working day payment / settlement via
Barclaycard.
• One of two ISO partners of Barclaycard.
• Same-day payment / settlement through UTP Faster
Processing (End of day / Hourly).
• Free daily statements through Faster Processing.
• Free text alerts with Faster Processing.
• Free monthly paper statements from Barclaycard.
• Easy to read daily and monthly statements.
• UTP Shield for improved security on transactions.
• Faster Processing available on E-Commerce and Virtual
Terminal.
UTP’s Key Features
• A variety of terminals available.
• Online dashboard access through Barclaycard.
• Competitive rates for debit & credit card transactions.
• Automatic End-of-Day Reporting
• UK Based Customer Service available 7 days per week
• 24-hour turnaround for replacement of faulty terminals
Security and Risk
Risk is the single largest factor
influencing the establishment and
maintenance of a merchant account.
As with anything financial, someone
stands to lose a lot of money if something
goes wrong, whether intentional or not.
In the world of credit card processing the
ones with the most to lose is the
acquiring/processing bank. As a result,
they make all of the decisions about
whether or not a merchant account is
established, under what conditions, and
whether that account continues to
process normally or have their account
closed.
Security and Risk
Chargebacks
A chargeback is when a
customer initiates a
refund for a purchase,
they made on a credit
card by contacting their
card-issuing bank.
Reserve
A reserve allows
processing bank to cover
potential future costs
they may have
associated with the
merchant including
chargebacks and
potential fraud
The Match File (AKA Terminated
Merchant File)
The Match File is a database file used by
MasterCard and Visa processing banks to
identify specific merchants and owners
who have had their merchant accounts
terminated.
Once a merchant is on this list it is highly
unlikely that future merchant account
applications will be approved. The Match
File is essentially a BLACKLIST from which
it is almost impossible to be removed.
Once a merchant has been placed on The
Match File only the processing bank that
added them can remove them from it.
The merchant must work with them
directly to accomplish this.
For a business or merchant to be added
to the Match File they need to violate
Visa and MasterCard rules in some way.
The most common reasons include:
• Fraud
• Factoring (ringing sales for another
business)
• An excessive number of chargebacks
• The processing bank concludes that
serious violations of the merchant
agreement could result in increased
loss exposure to itself or the credit
card community.
Things You Can’t Do
Just because you have a merchant account doesn’t mean you can do anything
you want with it. Visa and MasterCard has guidelines governing their use. Here
are some things you cannot do:
Personal Use:
Visa and MasterCard do not allow their services to be used for personal reasons. All
accounts must be established for one business and to be used only for that
business' products and services. An account cannot be established for an individual,
nor can a merchant use their merchant account for personal reasons.
Factoring:
Visa and MasterCard do not allow more than one business to use a merchant
account. All accounts must be established for one business and to be used only for
that business' products and services. When a business processes transactions for
another business, even if they own that business, they are “factoring”.
Things You Can’t Do
Charge More for Credit Card Transactions:
Visa and MasterCard does not allow a merchant to charge more for
products/services paid for by their credit cards. They do not want paying by credit
card to be seen in a negative light.
If a merchant wishes to offset the additional costs of accepting credit cards, they
should do one of the following:
• Increase prices on their products/services for all purchases
• Increase prices on their products/services and then offer a cash discount
• Charging a convenience fee for accepting credit cards is not considered
acceptable.
Set a Purchase Minimum:
Visa and MasterCard do not allow merchants to set a minimum purchase amount
for which credit cards may be used.
Objection Handling
Some example objections from prospects:
• I’m Happy with My Current Supplier
• I’m Too Busy to Talk to You
• I’ve Never Heard of Universal Transaction Processing
• I’m In a Contract
• Not another Chip & Pin Salesperson
• I’ve Sold/Selling My Business So I’m Not Interested
• I’m On Very Good Rates So There’s No Point in discussing it.
• My Partner Deals With That
• I’m A Low User So It’s Not worth Me Looking Into
• Leave Me Your Card I Will Call You When I’m Ready
• My lease runs out in 2 Years So There Is No Point signing into another Contract At This
Point
Objection Handling
Some examples of factors to convince your prospect to forget about their objections are: •
• Speed of Terminal
• Type of Terminal
• Broadband/wifi enabled Terminals
• Online Payments
• Multi Branch Discounts
• Call Centre Locations (UK based)
• Mobile Terminal Cross Selling
• Free Paper Statements & Free Daily Statements
• Delayed Settlement Terms
• Dynamic Currency Conversion (DCC)
• PCI Compliance Charges
• Minimum Monthly Service Costs
Low Risk Merchants To Target
Air Conditioning
Repair
•
Camera / Photo
Supply (retail only)
•
Golf Course (no
delivery)
Alterations &
Mending
•
Barber & Beauty
Shops
•
•
•
•
Bridal Accessories
Golf Course (private
and public)
•
•
Camper Dealers
Government Services
Candy Stores
Grocery Stores
•
•
•
•
Comedy Club
Leather Retail
•
•
•
Commercial
Equipment
Legal Services
•
Locksmith
Service Stations
Butchers
•
Riding Apparel
•
•
•
•
•
Clothing – Family
Intermediate Care
Facilities
•
Boy’s Clothing
Glassware Store
•
•
•
•
•
Card Shops
Hardware Store
Beauty Products
Farm Implement
Dealers
•
•
•
Bowling Alleys
Glass / Paint /
Wallpaper (cash &
carry)
•
•
Car Washes (w/
attendants)
Health Food Stores
•
•
•
Bedding (no furniture
delivery)
Books, Periodicals &
Newspapers (nonsub)
•
General Merch
•
•
•
•
Clock Repair
Household
Applicants
Cleaning, Laundry &
Garment
•
Service Hospitals
Lodging & Hotels
•
Sewing Store
•
Luggage & Leather
Retail Stores
•
Restaurants
Fast Food
•
Medical Services &
Health Practitioners
•
•
Childs Clothing
Hobby Shop (no coin,
stamp or sports
cards)
Clock Stores
Housewares /
Cutlery
•
Bicycle Shop
Funeral Parlor
•
Bookshop
Chiropodists*
•
Home Furnishing
•
Special Stores
•
•
•
Chiropractors*
Home Supply Stores
•
•
Show Store
Sign Company
High Risk Merchants To
The businesses considered to be high risk will vary from merchant account
provider to provider. However, there are some businesses and industries that
are consistently high risk. This list includes:
Adult Book Stores
Adult Entertainment
Adult Novelties
Adult Video Stores
Advanced Sales
Dating / Escorting
Credit Repair Services
Collection Agencies
Photographers involved in
Pornography
Cheque Cashing Services
Diet Marketers / Programs
Exotic Dancing Establishments
Multi-level Marketing
Pharmacies (Card not present
/ Internet)
Pornography
Double Glazing
Furniture Shops (Those taking
a deposit)
Kitchens & Bathrooms
Telemarketing
Sexual Encounter Firms
Prohibited List
Prohibited List
UTP Website
Faster Processing
UTP LinkedIn
UTP Instagram
Sales – 0330 99 99 300
Support – 0330 99 99 900
Email – enquires@utpgroup.co.uk
Email – presale@utpgroup.co.uk