C1 English
Lesson 19: Managing conflict (1)
This lesson
• Exam practice part B – reading comprehension
• Discussion questions using new vocab
• Listening exercises
• Exam practice part D
• Grammar: Hedging and tentative language
Exam practice: Reading Comprehension: Fighting Talk
1. Read the text and choose the correct answer
2. Compare your answers with your partner
3. Check your understanding of the useful words / collocations
and the possible new words / phrases.
Discussion questions / new vocabulary
• Discuss the following using as many new words (below) as
possible:
1. What is your opinion of the text? Do you agree with the
author?
2. Have you ever experienced / witnessed a similar situation in a
workplace?
3. Summarise the problems / solutions discussed in the text and
from the video (page 68)
Blame / clashes / confrontational / criticism / empathy /
escalate / mediator / provocation / resolution / struggle
Listening
1. Discuss question 1 (page 70)
2. Listen to the discussion on management styles and
resolving conflict, choose the correct option (exercise 3)
3. Compare your answers and discuss whether you agree
with the points made.
4. Complete 4A, then discuss the points and the following Q:
1. What can companies do to foster better relationships
among employees?
Exam practice Part D: Team building
• Read and complete the exam practice on team building,
how effective do you think these courses can be?
Grammar: Hedging and tentative language (page 71)
= being cautious, less certain, less direct and more polite. It’s also
useful for more formal writing to avoid making sweeping statements:
• The Queen of England is very popular and is loved and respected by her
subjects.
= too factual. It sounds like every single of her subjects loves and respects her.
Probably there are some people who don’t love and respect her and she might
not be popular with everyone. A better sentence would be one using tentative
language, for example:
• The Queen of England appears to be very popular and seems to be loved and
respected by many of her subjects.
1. Read the examples in 5B
2. Complete 6 (even BO rooms 2-5 / odd BO rooms 5-8)
Homework / pre class work
• Read ‘Navigating the Culture Map’ (it’s long so leave yourself
enough time!)
• Underline any new words / phrases
• Extra: Complete (as many exercise as are useful for you)
the Vocabulary and Grammar tasks in the Business Partner
online Interactive Workbook (Unit 7).