Team Meeting
July 21st / 10:00 AM / CONFERENCE ROOM
Attendees
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Financial Analyst
Fulfillment Director
Human Resources Specialist
Quality Assurance Tester
Customer Service Manager
IT Specialist
Inventory Manager
Training Manager
Purpose and Expectations
The purpose of the meeting is to discuss customer survey insights, gather team feedback, and
create a plan of action to improve product quality, delivery timelines, and customer support. The
goal is to come up with actionable steps to improve overall customer satisfaction.
Agenda
● Topic #1: Improving delivery timelines to meet the target of 95% on-time deliveries.
Approach: Give a short update on the progress made so far and then open the floor for
brainstorming. Ask the team to suggest ways to improve delivery timelines and encourage them
to share any experiences they have had with similar issues in the past.
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Topic #2: Implementing a live chat option to further enhance customer support.
Approach: Give a brief presentation on the benefits of implementing a live chat option and how it
can improve customer support. Then, organize an informal discussion where team members
can share their thoughts and concerns on how to implement this feature effectively.
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Topic #3: Finding ways to improve the product quality based on customer feedback.
Approach: Start with a brief overview of the customer feedback received regarding the product
quality. Then, brainstorm and ask the team to come up with actionable steps to address the
issues raised by customers. Encourage team members to share their insights and suggestions
for improving product quality.
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Notes
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Topic #1: Improving delivery timelines
Important team members: Fulfillment Director, Inventory Manager, Financial Analyst
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Topic #2: Implementing a live chat option
Important team members: Customer Service Manager, IT Specialist, Training Manager
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Topic #3: Improving product quality
Important team members: Quality Assurance Tester, Fulfillment Director, Human
Resources Specialist
Action Items
1. Topic #1: Improving delivery timelines
Participation: They should participate actively in the brainstorming session and provide
insights on how to improve delivery timelines based on their respective areas of
expertise.
2. Topic #2: Implementing a live chat option
Participation: They should participate actively in the informal discussion and provide their
feedback and suggestions on the implementation of the live chat option.
3. Topic #3: Improving product quality
Participation: They should participate actively in the brainstorming session and provide
insights on how to address the issues raised by customers regarding the product quality
based on their respective areas of expertise.