Front Desk Checklist PM Shift
Initial each item as completed
3:00pm-3:30pm
Opening Shift
___ Attend stand-up meeting ( Make sure to review daily)
___Pull bank and get change if needed
___Check e-mail and respond/act accordingly
___Print Contingency Report if needed (Check to see if AYS
printed one first 1.6.8)
___Review house count & fill in information ( 1.6.1.N)
___Open GuestWare (Log all issues or Guest info
throughout shift. Make sure to use “Request”)
___Check for mobile guest arrivals & departures
___PA MARSHA 5 days out ( PA/DDMMM)
___Clear exceptions (1.1.4.2.A)
3:30pm-4:30pm
Room and Credit issues
___ Print K1, D4 list and make sure all guests are blocked
(1.6.11.K1,D4)
___Review House Count (1.6.1.N) OCC_____C/I______
___Check Guest Wait List and call or move if possible (1.6.20.D)
___Print Daily forecast summary to see the types of
. . . reservations arriving (1.1.7.1)
___Check all front office printers including boarding pass . . .
printer and stock appropriately
___Check for status C reservations and make sure all ZZ’s
are set up correctly
___Clear all departures and notify housekeeping. Watch out for
Delta departures leaving late!!! (1.6.2. Departures)
Credit Limit **Alert shift leader of major credit issues**
___Run Credit Limit Reports (1.10.1.Y.Y)
___Print Credit Card Review Report (1.10.17)
bbbIf decline and future reservation, go to reservation and
dddchange line 21 to CA/Collect MOP
___Print High Balance Report (1.6.29.1.2.24.Y) Check for any
accounts with a balance over $1000. Charge CC on file
for the balance.
___Run Supplemental Credit Report (1.10.10.1)
___Print Credit Card Review Report again (1.10.17)
___Check for non-delivered messages (1.6.10.3.ENTER.A,G,S,Y)
6:30pm-8:00pm
FD Cleaning Points
___Ensure that there are plenty of normal and
elite key jackets at all terminals.
___Ensure that there are plenty of normal keys
and elite keys at all terminals.
___Ensure that each stations is neat and organized
including the differentiation between elite
and non-elite keys and jackets
___Make sure to post laundry and waters. Send a
Follow up e-mail to all housekeeping and all
Front desk each and every time.
8:00pm-10:00pm **Delta and MEPS Process**
___Process all MEP reservation and share
accounts. Make sure wake-up calls are set.
___Check out all unused MEP rooms and flip VR
___Change all Delta names from Delta binder into
PMS. Double check departure times are
correct and wake-up calls are set.
___Make sure all MEP single rooms have a rate
of 139.88
10:00pm-11:00pm
Closing Shift
___Note GuestWare and follow up as needed
___Review and make sure FD is clean
___Ensure all parking has been posted
___Ask the shift leader if you can Bank Out and
close your shift (1.9.1.XX.XX).
___Place all accounting shiftwork in “Shift 2” box
and hand completed shiftwork to MOD/FOM
___Pass on all relevant info to next shift
*****Thank you for a hard day’s work!!!*****
Date:
Team
Sell Strategy
Occupancy:
Arrivals:
GENR
Departures:
DLUX
Stayovers:
EXEC
4:30pm-6:30pm
___Print VIP report pre-check in any remaining VIP’s
(1.6.11.V1)
___Check for mobile guest arrivals & departures
___Check out OVVO rooms (1.6.4.3.OVVO)
___Get out from behind the desk and meet and greet people if
there is availability in people
___Check for Packages and place note in line 17 (1.6.29.1.2.8)
___Ensure guest laundry has been picked up and delivered
___Print Elite Guest List and pre-block remaining guests. Watch for
K1 and D4’s (1.6.11. X4 P6 X1 M1 Y1)
___Lobby Duty- If available, have an associate meet and greet with
the guests as they check-in.
___Ensure all Delta and MEPS reservations are C/I !!!
Agent Signatures______________________
FOM Signatures______________________