Activity Complete your project charter assignment Answer
The project will develop and implement a new tablet menu disposed at the Sauce & SpoonNorth
and Downtown restaurant supporting the business growth and improving the service quality and
digital customer experience
Project Goals
● Implementing the pilot at the beginning of quarter two in both restaurants.
● Increase appetizer/cocktails sales by 10% using add-ons and offering coupons at
Northrestaurant at the end of June (end of Q2).
● Increase appetizer/cocktails sales by 20% using add-ons and offering coupons at Downtown
restaurants increasing at the end of June (end of Q2).
● Increase average check value from $65 to $75 by the end of June by selling 15% more
appetizers and specialty beverages.
● Increase the overage of daily guest counts by 10% by the end of June, decreasing the coverage
table turn time by 30 minutes.
● Reduce food waste by 25% by the end of June by creating a feature for direct communication
between the guest and the kitchen
.● Train the staff on the new system by the beginning of quarter two.
● Integrate, configure, and test the new system with the existing one properly by the beginning
of quarter two.
● Improve the restaurant rating between 4.5 and 5 stars by offering a digital experience to
customers using tablets by the end of quarter 2.
Deliverables
● Project Charter
.● Application/software layout and resources
.● Application/software design and information (menu).
● Add-on for appetizers/cocktails and coupons feature.
● Application/software Third-party integration
.● Equipment delivery and installation.
● Staff training
.● Clear data points to track metrics at the end of June
Scope and ExclusionIn-Scope:
● Training materials
● Hardware and software implementation across locations
● Maintenance up to the end of the year (EOY)
● Website and menu design update
● Data result from the analysis
Out-of-Scope:
● Companies policy adjustment.
Benefits & CostsBenefits
● Increase the company profit
.● Reduce the company expenses with staff and turnover.
● Reduce the company expenses with food waste
.● Improve the customer experience.
● Improve the food and service quality.
● Reduce the human error in ticketing.
● Facilitate the onboard training.
● Real data points to track metrics and measure success.
Costs:
● Training material fees: $10,000
● Hardware and Software implementation across locations: $30,000
● Maintenance (IT fees through EOY): $5,000
● Update website and menu design fee: $5,000
● Other customization fees: $ 550