Erwan Hughes Cardiff, UK erwanhughes@yahoo.co.uk 07923606230 Fluent Welsh Speaker Personal profile As a freelance actor, I have learnt how far hard work goes in a workplace. I believe that the discipline it takes to sustain a successful acting career has given me the tools to work hard and thrive in many different environments such as hospitality and childcare. Whether I’m managing a busy shift at a restaurant or looking after children at a school, I always aim to deliver high standards of customer experience whilst contributing towards a team environment. Speaking Welsh fluently has also helped build positive relationships with employers and customers. I am always seeking opportunities to learn and be a part of a team that aims for top quality service for its customers and an exciting experience for its members. Experience Honest Burgers Cardiff – Shift Manager – August 2021- September 2022 ● ● ● ● Responsible for managing all floor staff and chefs during restaurant opening hours, including ensuring correct levels of staffing for each shift Undertaking front of house duties including welcoming guests to the restaurant, managing the reservation and booking service, ensuring administrative procedures were completed before the end of each shift and providing a hand over document for staff members on the next shift Responsible for accurately calculating and saving the expected contents of the till and resetting it ready for the next shift. Ensuring high levels of customer service, dealing with any issues and complaints from customers and ensuring customer satisfaction within a busy city centre restaurant Sherman theatre Cardiff – Front of house staff – October 2019 – March 2020 ● Front of house staff and Barista. My contract ended with the theatre at the beginning of the pandemic. Clwb Cymer Ofal (CCO) Cardiff – Activities supervisor – September 2016 – September 2019 ● ● ● ● Clwb Cymer Ofal is a Welsh speaking after-school club located in Ysgol Treganna, Cardiff. I was responsible for the supervision of children (aged 4-11 years old) for the duration of the after school club This included planning and delivering age appropriate engagement activities, ensuring all health and safety protocols were adhered to at all times Liaising with parents and guardians at the beginning and end of each session to discuss their progress and development Magic Wrap Cardiff – Customer service assistant - February 2015 - June 2018 ● ● ● ● Preparing wraps at a ‘fast-food’ pace during lunch rushes while also dealing with large Deliveroo orders Responsible for welcoming and serving customers Operating the till during opening hours and dealing with customers transactions Responsible for store cleanliness, ensuring regular cleaning of the store floor, work surfaces, fridges and customer dining areas. Education September 2018 – June 2021 – Royal College of Music and Drama Cardiff: BA (Hons) Acting - 2:1 September 2014 – August 2016 - Ysgol Gyfun Gymraeg Plasmawr: A levels – Welsh Baccalaureate (A), Drama (B), Music Technology (merit) and Music performance (Distinction). September 2009 – August 2014 - Ysgol Gyfun Gymraeg Plasmawr: GCSEs – English language (B), Welsh language (B), Mathematics (C), Drama (A), French (C), IT (C), R.E (C), Geography (D) and Science (D). Relevant training Level 2 Food Hygiene Certificate Barista experience Interests From a young age I have always had a passion for performing; in particular singing and acting. For the last few years I’ve developed a new passion for fitness. Weightlifting has become an enjoyable hobby for me and I find it very beneficial for my mental health; so much so that I’m currently studying to become a Personal Trainer.
