Graduate School Students’ Satisfaction on Service Quality of E-Learning
Experience in La Consolacion University of the Philippines
Concept Paper
As a result of information and communication technology (ICT), and particularly the
Internet, there has been a significant and irreversible transformation in higher education
and the learning process in general. e-learning (Doherty, 2006; Levy, 2007) has
resulted in a shift in student demographics, which has become more diverse, older, and
business-savvy as a result of technology-driven distance education (Doherty, 2006;
Levy, 2007). (Lykourentzou, Giannoukos, Nikolopoulos,Mpardis, & Loumos, 2009).
Traditional learning institutions, as well as solely online programs, now offer a variety of
online degree programs at all levels, thanks to the growing popularity of e-learning.
A pre-tested survey instrument (SERVQUAL) will be used to administer Graduate
School students in various programs. A total of 100 respondents, all of whom had been
enrolled in an e-learning class within the previous 1 term will answer the survey.