Performance and Development Summary - Department Supervisor
Name: Wolfgang Petschko
Title:
Dept. Supervisor
Associate #: 101997575
Location/Description: 0903
Department: 27
Review Period: 1
Use For: Department Supervisors
Consider the Associate’s performance against expectations. Indicate the Associate’s performance level by checking the relevant box. Refer to
this information when completing the comments section and the development plan of the Performance and Development Summary.
E = Exceeds Expectations
M = Meets Expectations
I = Improvement Needed
E M I
CUSTOMER SERVICE: FIRST
1. Find – Makes customers the first priority, actively seeks out customers, greets all customers, offers assistance
2. Inquire – Seeks to fully understand the customers’ needs and project, makes sure customer has everything he/she
needs
3. Respect – Treats customers and other associates in a sincere, appreciative manner; has a polite, professional and
positive attitude
4. Solve – Solves the customers problems, looks for opportunities to say “yes” and share product knowledge, empowers
him/herself to take care of the customer
5. Thank – Thanks the customer and asks him/her to shop with us again
6. Professionalism - Acts with integrity, maintains professional appearance, works effectively with others, resolves conflict,
7.
8.
has a positive and enthusiastic approach to work, and communicates effectively by utilizing active listening skills and
fostering two-way dialogue
Learning – Takes an active role in growing skills, abilities, and product knowledge, and seeks further understanding of
all aspects of the business
Time Management – Follows company policy regarding work schedules, arrives on time, makes good use of time
while at work, completes tasks and assignments in a timely manner; seeks additional projects in down time
Comments:
Wolf has done a great job with customer service, he ensure that him and his team always provide excellent customer service. Wolf treats both
customers and associates with respect and acts in a professional manner. Wolf takes and active role in his learning and ensures that his
teams training is completed by due date. Wolf has improved with time management but there is still some room for improvement. Wolf needs
to be able to delegate more tasks to his associates in order for him focus more in growing his departments business.
IN-STOCK
9. In-Stock – Fully packed down and in stock at all times; shelves labeled, faced, and striped properly
Comments:
Wolf has made some progress over last year on his in stock position, Wolf needs to ensure that his associates are following his direction on
aisle assignments and identifying outs. Overall the department has made improvements over last year and the overheads are also a major
improvement but Wolf needs to ensure that he upholds his standards with his associates in order to maintain department in stock. Wolf
ensures that his smart list and accuracy review is completed on time on a weekly basis.
STORE APPEARANCE
10. Clean and Uncluttered - Maintains a clean and uncluttered store/work environment, ensures that department/area and
aisles are clear, product is easily accessible to customers and is properly signed; consistently removes trash and
distressed items
11. Safety Compliance – Follows safety policies and procedures, identifies and corrects safety hazards, reports violations,
and encourages others to work safely; stay current on licenses and HHM standards
Comments:
Wolf has made some improvement in this area of the business as well but still has room to improve. Wolf needs to execute daily walks in
department and identify product left on sales floor by pack out team and own associates that pack out freight. Wolf works safely at all times
and follows the company safety standards at all time.
LEADERSHIP
12. Recognition-Looks for opportunities to appropriately recognize and praise associates for customer service,
teamwork, and adhering to high standards for in-stock and store appearance. Effectively uses both informal
and formal recognition.
13. Accountability – Holds associates accountable to performance and service expectations; coaches and
rewards appropriate behaviors; provides effective reviews for hourly associates
14. Training and Development – Looks for ways to improve skills and knowledge for self and associates in the
department; follows up on Development Blueprint goals and action plans to track developmental progress;
partners with ASDS to ensure associates are scheduled to complete training and developmental activities.
15. Leadership – Gains respect of the associates in department and throughout the store; displays model
behavior; provides aligned direction to associates and prioritizes tasks effectively; drives a customer service
and selling culture within department; effectively handles associate concerns and partners with appropriate
resources
16. Communication – Effectively communicates goals, priorities and directions from store leadership to
associates
Comments:
Wolf has done a good job recognizing his associates and when the occasion called for it. Wolf also has shown that he has good work ethic by
working alongside his associates. Wolf is always whiling to help in any department and jumps right in when needed.
Comments on other performance metrics or areas requiring attention
Development Plan: Indicate development goals. If associate has "I" ratings, development goals are required.
Development Need
Action Plan
Timeline
Resources
(what is needed from the
leader to support action plan)
Overall
Performance
Code
E
Exceeds
Expectations
M
Meets
Expectations
Potential
Code
1
Promotable
2
Well
Positioned
Approval/Sign Off
I
Improvement
Needed
Outcome & Next Steps
(Proposed
target date&
Actual completion date)
Potential Next Positions/Timing
[Ready Now, Short term (1-2 yrs.), etc.]
Position
1.
Potential Timing
2.
Leader/Date:
Associate/Date:
Associate: If you disagree with any of the information contained in this document you may submit a written statement explaining your position
for inclusion in your personnel file.