PRINCIPLES OF MANAGEMENT
GROUP MEMBERS:
Reha, Rimsha, Aqsa, Abdullah Fawad
DEPARTMENT:
C-I-S
ASSIGNMENT#:
Sessional-1
SUBMITTED TO:
Sir Umar Faiz
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PRINCIPLES OF MANAGEMENT
Collaborative Intelligence:
Humans and AI Are Joining Forces
Artificial Intelligence is becoming good at many “human” jobs such as
• diagnosing disease through AI many diseases can be diagnosed very easily
• translating languages like you know there is no shortcut to learning a new language
but for example if you visit a Spanish speaking country you can use some AI tool to
translate them easily and now in the present era we can easily see movies of other
languages using subtitles,
• it provides customer service like it helps analyze customers' data and key metrics, and
recommend products or services to customers based on their browsing/buying
preferences.
— and it’s improving fast.
Many companies have used AI to automate Processes to replace employees with the machines.
When humans and machines work together significant performance can be seen. Through such
collaborative Intelligence, humans and machines gave each other complementary strengths. To
take full advantage of this collaboration, companies must understand how humans can most
effectively augment machines, how machines can enhance what humans do best, and how to
redesign business processes to support the partnership.
Value of collaboration:
Five Principles can help companies in optimizing collaboration between humans and
Machines:
Reimagine business processes; embrace experimentation/employee involvement; actively
direct Al strategy; responsibly collect data; and redesign work to incorporate Al and cultivate
related employee skills
Humans assisting Machines: Humans need to perform three crucial roles in
assisting machines: Train, explain, sustain
1) Training:
In training the AI machines they must be provided with huge data sets to handle every kind of
situation. AI systems should be trained how to interact with Humans, like the bots require
extensive training to develop the right personality. The AI systems should have all the human
qualities like Caring, Empathy, Confidence, helpful etc. The bot should know how to deal with
a poet, Novelist or a playwright.
Apple’s siri and Amazon’s Alexa were trained only to reflect their company’s brands. But now
a days AI assistants are being trained on more complex human traits such as sympathy.
The recent KOKO project of MIT media lab has been trained with such traits e.g. if a person
is having a bad day, it will ask the problem and will offer a related advice.
2) Explaining:
The AI systems need expert Explainers to explain their work to non-expert persons, that why
did the system reached such conclusion and why did it took a particular solution in a particular
situation e.g. in medicines, law, and avoiding or doing an accident. the European Union’s new
General Data Protection Regulation (GDPR) gives consumers the right to receive an
explanation for any algorithm- based decision, such as the rate off er on a credit card or
mortgage.
3) Sustaining:
Sustainers are the employees who are always present just to check proper functioning of AI
systems. Some Sustainers are there to prevent AI systems from any kind of harm. And others
to uphold ethical norms.
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PRINCIPLES OF MANAGEMENT
Machines assisting Humans:
Machines can help humans in three ways: Amplify, Interact, Embody
1) Amplify:
AI systems give right information at the right time and boost our analytical and decisionmaking abilities. It also heightens the creativity. By AI systems we van design the things of
our choice like we can give our requirements and it will make the best possible thing in the
least possible amount.
2) Interacting:
AI systems have helped in machine and human interaction in a novel and more effective way.
Famous AI assistants are Cortona and Aida (Virtual Assistant in SEB Swedish bank). These
assistants can help in many FAQs but if there any query that it cannot solve then it turns the
call over to human customer service.
3) Embodiment:
AI- enabled machines can now recognize people and objects and work safely alongside humans
in factories, warehouses, and laboratories. So we can give them mechanical access to
perform otherwise hands on tasks.
Enhancing Performance:
At organizations in all kinds of industries, humans and AI are collaborating to improve five
elements of business processes.
Flexibility, Speed, Scale, Decision Making, Personalization.
1) Flexibility:
Succeeding in production today requires extremely efficient operation. All parts production
steps should be developed to eliminate possible errors, as well as increase productivity, speed
and efficiency. This applies to all production processes, whether mold filling, partial printing,
machinery or sheet metal construction.
Flexibility has helped so much in automobile design (Mercedes-Benz), product design
(Autodesk) and software development (Gigster).
2) Speed
For many business activities speed is of much importance. The Speed of AI systems have
played a much important role in fraud detection (HSBC), cancer treatment (Roche), Public
Safety (Singapore government).
3) Scale
For many business processes, poor scalability is the primary obstacle to improvement. That’s
particularly true of processes that depend on intensive human labour with minimal machine
assistance. Scalability has helped in recruiting (unilever), Customer Service (Virgin Trains),
casino management (GGH morowitz).
4) Decision Making
AI helps in reaching better decisions by providing tailored information and guidance to the
employees. It is very much valuable for workers in the trenches, where making the right call
can have a huge impact on the bottom line.
Decision making has helped a lot in Equipment Maintenance (General Electric), Financial
Services (Morgan stanley), Disease prediction (Icahn School of Medicine at Mount Sinai)
5) Personalization
AI systems has provided customers with individually tailored brand experiences, that is the
holy grail of marketing. AI-based personalization enables brands to increase customer
engagement, improve loyalty, increase sales and more completely understand their
customers — all in real-time. Using AI, brands are able to customize their website content
based on each specific customer, which helps to improve conversion rates.Personalization has
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PRINCIPLES OF MANAGEMENT
helped a lot in Guest Experience (Carnival corporation), Health care (Pfizer), Retail fashion
(Stitch Fix)
Conclusive Opinions:
AI and human collaboration is inevitable. AI is the future of mechanical industries and the
service sector. Current AI isn’t as well coordinated or advanced to be able to run completely
independent of human control. That said it is also inevitable that Ai will become independent
and will replace humans in certain sectors completely. AI is a controversial topic due to a range
of reasons, from replacement of unskilled labor to implausible topics like AI going against
humanity. But Artificial Intelligence will no question become a major part of industrial work
as well as our daily lives.
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