If your printer is connected over a WIRELESS NETWORK
Verify that it is still connected to the network.
Turn off the Wi-Fi on both the router and the printer, wait a few minutes, then turn it back on. Check to see if the printer
and computer are connected again.
Verify that the router and printer are connected to the same network.
To open settings, press the Windows key + I. Select Devices -> Printers and Scanners from the drop-down menu. To get
started, go to the menu option and select the troubleshooting option (under associated settings).
Wait a few moments before the trouble-shooter opens and encounters the issues, then advises you how to fix them.
It is advised that the user ensures that all printer drivers are correctly installed and updated in order to avoid HP printer
offline troubles. It's also crucial to keep your system settings and printer drivers up to date on a regular basis, since this
prevents any potential errors from occurring while you're using the printer.
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• Wireless connection is causing the printer offline error
• Check to determine if your printer is still linked to the network if you used a wireless connection.
• Turn off the WIFI on your network and printer, then wait a few minutes before turning it back on. Check to
see if the connection between the printer and the computer has been re-established.
• Verify that the printer and the router are connected to the same network. Check that the WPS method of
connecting to your router is enabled and working properly. To enable it, you must push and hold the physical
WPS button on both the router and the printer for a few seconds.