If users prefer to use a wireless network in connecting to HP printer, then they should follow belowmentioned steps: First of all, users are supposed to restart their printer by turning it off. Now, do wait for around 10
seconds, and then disconnect the power cord from your HP printer.
Now, do turn off your computer
Next, do connect the printer power cord to the printer and then turn the printer back on
Thereafter, do disconnect the power cord from your wireless router
Next, do wait for around 10 seconds, before reconnecting it
It will take around 5 to 10 minutes for your internet to come back on
Whenever, it connects back, then do power on your computer
Now, users are advised to use the HP wireless setup wizard or the HP Smart software, and then
connect their printer to their network
Next, they are recommended to print a wireless report to view and then analyse what type of
connectivity issues still exists.
Lastly, users can find this report in the Network settings or the Wireless menu of their printer.
• In case, if the problem of offline status still continues, then it becomes a responsibility for your network
administrator or router manufacturer to resolve it properly. The connection issues can be complicated
enough to be identified beyond these steps and therefore it’s better to consult HP technical professionals, if
offline problem continues for long.
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• Do try printing from another device
• If offline issues persist because of printer errors, a device specified malfunctioned connection then users
are advised to try printing from a different device (mobile phone or laptop). Subsequently, users are advised
to connect to another computer and see, if this issue is resolved appropriately. If it becomes possible to
print from another device then printer is not problem for offline issues for your HP printer.
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