After performing these steps, if status of your printer, changes from HP Printer offline to online, then
issue of HP printer offline is satisfactorily resolved. On contrary, if it still shows “offline” then users should
print a network configuration report. It can be done effortlessly through the Settings or Wireless menu for
your printer.
Next, users are recommended to follow below-mentioned steps.
First of all, users should right-click on their printer name, and then choose Printer Properties, and click
the Ports tab.
Now, do select Add Port
Next, do select Standard TCP/IP Port and then click New Port
Thereafter, users are supposed to use the network configuration report they have ran previously to add a
new port -a hostname is preferred
Next, users should go back to the Devices and Printers window and then press F5
Finally, users should appropriately check their printer status by clicking it
Now, if status of your printer changes from HP Printer offline to online, then offline issue is resolved. In
case, if it still displays “offline”, then do move on to the next section.
• If users prefer to use a wireless network in connecting to HP printer, then they should follow below-mentioned steps: 1.
First of all, users are supposed to restart their printer by turning it off. Now, do wait for around 10 seconds, and then disconnect the
power cord from your HP printer.
2.
Now, do turn off your computer
3.
Next, do connect the printer power cord to the printer and then turn the printer back on
4.
Thereafter, do disconnect the power cord from your wireless router
5.
Next, do wait for around 10 seconds, before reconnecting it
6.
It will take around 5 to 10 minutes for your internet to come back on
7.
Whenever, it connects back, then do power on your computer
8.
Now, users are advised to use the HP wireless setup wizard or the HP Smart software, and then connect their printer to their
network
9.
Next, they are recommended to print a wireless report to view and then analyse what type of connectivity issues still exists.
10. Lastly, users can find this report in the Network settings or the Wireless menu of their printer.
•
• In case, if the problem of offline status still continues, then it becomes a responsibility for your network administrator or router
manufacturer to resolve it properly. The connection issues can be complicated enough to be identified beyond these steps and therefore
it’s better to consult HP technical professionals, if offline problem continues for long.
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