U SAMA B HATTI
Cell: +971 58 966 9015
E-mail: iamusama022@gmail.com
CAREER OBJECTIVE
To serve, protect and enhance the integrity of the company where I belong and be an asset in the various
discipline of my profession.
PROFESSIONAL EXPERIENCE
Mac & Winnie (Deliciously Big) (June 2021 – October 2021)
 Shift In charge
 Assign staff members to shift.
 Assign tasks to staff members.
 Supervise staff to ensure that tasks are completed on time and accordingly to safety laws.
 Order materials needed for production.
 Open up or close the warehouse at the start and end of the day
 Evaluate staff performance and provide training where necessary.
 Resolve workplace disputes.
Mind Bridge Consulting Agency Lahore (Sep 2020 – June 2021)
 Customer Support Representative
 Used CRM tools like Bliss and Salesforce to resolve trip related concern for the Uber Drivers
of South Africa, Nigeria and Kenya.
 Consistently responded to customer service email within standard window for optimal
response and maintained 100% quality of work.
 Handling large number of chats and respond the customers in a timely manner.
EDUCATION AND QUALIFICATION
Advanced Diploma in Hospitality and Tourism Management 2020
 College of Tourism & Hotel Management (COTHM), Lahore, Pakistan
Intermediate (I.C.S) 2018
 Board of Intermediate and Secondary Education, Gujranwala, Pakistan
Matriculation (Science) 2016
 Board of Intermediate and Secondary Education, Gujranwala, Pakistan
Languages:
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English and Urdu (Full working proficiency)
Key Strengths:
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Fast learner and self-motivated
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Excellent interpersonal skills.
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Excellent communication skills.
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Self-motivated, organized and result oriented.
Personal Details:
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Date of Birth:
January 15, 1999
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Marital Status
Single
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Visa Status
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