Confidential
Service proposal
Version 1.0
Customer name
ZEMEN BANK S.C.
Project name
Alliance Warehouse implementation,
configuration and hands-on training
SWIFT Professional Services - Alliance Warehouse implementation, configuration and hands-on training
27 May 2021
Page 1 of 17
Copyright © S.W.I.F.T. SC 2021 — All rights reserved. The information herein is confidential and the recipient will not disclose
it to third parties without the written permission of SWIFT.
Version_2021_1.0
Confidential
Legal notices
Confidentiality
This document contains SWIFT or third-party confidential information. Do not disclose this document outside your
organisation without the prior written consent of SWIFT.
Any recording (audio or video) of any training, meeting or presentation given as part of or in connection with the
services contemplated by this Service Proposal is strictly prohibited without the express prior written consent
of SWIFT. Where permitted by SWIFT, such recording would be subject to applicable law (including but not limited
to applicable data privacy laws) and our Services Terms & Conditions.
Disclaimer
This document is delivered under and is governed by the SWIFT Services Terms and Conditions for EMEA & APAC
(The “Agreement”) between you and SWIFT This document was prepared as part of the scope of work and for the
purpose defined and agreed in this document. It should not be quoted or referred to or used for any other purpose.
SWIFT does not provide any audit or assurance services. Nothing in this document shall be interpreted as a
confirmation or guarantee of compliance with any laws or regulations, industry standards or practices or contractual
requirements, including but not limited to SWIFT mandatory or advisory security controls separately published by
SWIFT with regard to customer’s SWIFT infrastructure.
The Professional Services and any related deliverables may not be used as a substitute for your or any third party’s
compliance with good industry practice or any obligations or duties, legal or otherwise, applicable to you or any third
party. This document may include guidelines or recommendations or interpretation of data. You are solely and
exclusively responsible for deciding any particular course of action or omission and for implementing any actions or
taking any business decision on this basis. SWIFT disclaims all liability with regards to such actions or decisions and
their consequences.
•
In addition and to the extent applicable and with respect to FCC related Professional Services:
Compliance Analytics, Payment Data Quality and Correspondent Monitoring related Professional Services are
concerned, these are optional information services intended to help customers monitor and mitigate financial
crime-related risks by analysing data related to their FIN traffic and their RMA relationships. As they are of a
mere informative nature, these Professional Services are not designed to provide any recommendation or
advice to the Customer, and should not be used as such by the Customer.
•
In addition and to the extent applicable and with respect to Sanctions Testing:
a) Purpose
This document is a result of an optional service and its content is for information purposes only and shall
not be relied upon for any assurance or certification requirements of the Customer, authorised recipient or
any third party. It is intended to help Customers diagnose issues and improve performance of their
compliance systems. The ultimate responsibility for ensuring that such systems work and are efficient
remains with the Customer. Neither the Professional Service nor this document provides any certification of
these systems or guarantees of good performance.
b) Liability
As such, SWIFT will not be held responsible nor accept liability for damages resulting from actions taken by
the Customer, authorised recipient or any third party based on the information supplied in this document.
No part of this report may be amended or deleted without SWIFT’s prior written permission. Any copy of
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this report must contain a copy of these legal disclaimers.
All authorised recipients or any other third party that obtains access to this report, understands that SWIFT
accepts a duty of care in respect of its Professional Services and this document in line with the applicable
contractual documentation and solely towards its Customer and not to any third party. Furthermore, SWIFT
does not accept any liability or duty of care towards any third party, nor obligations additional to those
contained in such contractual documentation.
c) Customer Comments
This document contains areas designated as “Customer Comments” which have been embedded in the
different sections of the report findings. These comments are produced solely by the customer, under no
influence, opinion or assessment of SWIFT and therefore SWIFT shall not be liable for any conclusions
added by the customer therein.
Trademarks
The following are registered trademarks of S.W.I.F.T. SC: the SWIFT logo, SWIFT, SWIFTNet, Sibos, 3SKey,
Innotribe, the Standards Forum logo, MyStandards, UETR and the SWIFT Institute. Other product, service, or company
names in this document are trade names, trademarks, or registered trademarks of their respective owners.
IMPORTANT
SWIFT refers herein to S.W.I.F.T. SC, having its registered address at avenue Adèle 1, 1310
La Hulpe, in Belgium
This document reflects our discussions on how SWIFT services and products can help meet the requirements of
ZEMEN BANK S.C. for project Alliance Warehouse implementation, configuration and hands-on training. If you feel
certain requirements are not adequately addressed, please contact SWIFT.
Unless otherwise agreed between the parties, when finalised and agreed by both parties, upon placing the
respective e-orders on SWIFT.com for the SWIFT Professional Services and product set forth herein, this document
together with the related quotation and the applicable terms and conditions will form the overall agreement between
the parties.
The SWIFT Services Terms and Conditions for EMEA & APAC constitute the main set of SWIFT standard terms and
conditions for the provision and use of SWIFT Professional Services while the SWIFT General Terms and Conditions
will govern the provision of the license for the use of the product set forth herein, if any.
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Foreword
SWIFT is pleased to propose to ZEMEN BANK S.C. its offer for services to assist with the implementation of Alliance
Warehouse as well as provide with hands-on sessions on how to technically operate and administer Alliance
Warehouse. Best practice guidelines to business staff are also part of the deliverables to ensure the best usage of
Alliance Warehouse.
This document will further detail the scope of the service that will be delivered to ZEMEN BANK S.C. as well as the
related financial proposal.
We trust that this proposal will assist ZEMEN BANK S.C. in taking this project forward.
We are looking forward to further work with ZEMEN BANK S.C..
Muhannad Tamemi
Pieter Apers
Account Manager
Head of SWIFT Professional Services
Middle East, North Africa & Turkey
EMEA
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Table of contents
1
PURPOSE.................................................................................................................................................................................... 6
2
PROJECT SCOPE OVERVIEW.............................................................................................................................................. 6
3
DETAILED SCOPE DEFINITION ........................................................................................................................................... 7
4
5
6
7
3.1
PREREQUISITES......................................................................................................................................................................7
3.2
PURPOSE ................................................................................................................................................................................7
3.3
PROJECT INITIATION...............................................................................................................................................................7
3.4
ALLIANCE WEB PLATFORM IMPLEMENTATION AND CONFIGURATION ...............................................................................8
3.5
ALLIANCE WAREHOUSE IMPLEMENTATION AND CONFIGURATION.....................................................................................9
3.6
HANDS-ON TRAINING TO TECHNICAL & BUSINESS MANAGERS AND OPERATORS...........................................................10
3.7
NOTES ...................................................................................................................................................................................11
SWIFTSMART AND SUPPORT INFORMATION............................................................................................................. 12
4.1
SWIFTSMART ......................................................................................................................................................................12
4.2
SUPPORT...............................................................................................................................................................................12
FINANCIAL PROPOSAL........................................................................................................................................................13
5.1
CHARGES ..............................................................................................................................................................................13
5.2
BILLING TERMS .....................................................................................................................................................................14
LEGAL FRAMEWORK ...........................................................................................................................................................15
6.1
TERMS AND CONDITIONS .....................................................................................................................................................15
6.2
SUBCONTRACTING ...............................................................................................................................................................15
6.3
PROPOSAL ACCEPTANCE.....................................................................................................................................................15
6.4
ROLES AND RESPONSIBILITIES............................................................................................................................................15
6.5
CHANGE MANAGEMENT PROCESS ......................................................................................................................................16
REMOTE CONNECTION SERVICE....................................................................................................................................17
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1
Purpose
This document aims to:
a.
Identify the project domains
b.
Provide detailed specification of the project scope per domain
c.
Outline the project deliverables
d.
Clarify the basic pre-requisites
e.
Estimate ZEMEN BANK S.C. and SWIFT effort required
2
Project scope overview
The initial scope of the project is defined in terms of Technical, Business, and Geographical scope:
Technical scope
Implementation and Configuration of one Alliance Web Platform and one Alliance
Warehouse instance for Lite2.
Hands-on training on how to technically operate and administer the Alliance
Warehouse version for Lite2 and Alliance Web Platform to technical staff.
Business scope
Hands-on training to business staff with best practice guidelines for using the
Alliance Warehouse version for Lite2.
Geographical scope
All tasks detailed here further are executed remotely from SWIFT premises.
When remote system accesses are required, the services provided remotely will
be delivered over the Internet, via the remote connection software. The tool
allows SWIFT staff to show screens and, should customers allow it, to take
remote control of the customer’s PC to perform installation and configuration
tasks. This tool also allows SWIFT staff and the Customer to talk to each other.
Procedure as well as requirements for remote connections using the tool can be
found in the Remote Connection Service section further in this document.
Additional charges will be involved if ZEMEN BANK S.C. would prefer the
execution to be physically executed from his premises. In that case, engineer
travel time and expenses will be charged on a cost-recovery basis in accordance
with SWIFT Travel and Expenses Policy.
The section below documents the identified scope areas for the project in detail.
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3 Detailed scope definition
3.1 Prerequisites
•
To help you prepare for the forthcoming Professional Services assignment, SWIFT provides you with a
Security Pre-implementation checklist which can be accessed here.
You are requested to complete the security steps prior to the on-site/remote installation. In addition SWIFT
will send you a Technical Pre-implementation checklist. This document focuses on the technical aspects of
the implementation and contains the operational steps that must be performed and acknowledged before
the installation.
Failure to implement these security and operational checks will impact the execution of the Services.
Should a SWIFT consultant notice that any of the prescribed step has not been completed before the
installation, SWIFT reserves the right to postpone the project, to suspend or even terminate the ordered
Services.
•
Before you take the decision to go-live with the Services delivered, you agree that SWIFT will discuss with
you, based on your self-attestation, your compliance status against the SWIFT mandatory security controls
and, in the case where you would not be fully compliant, you agree to share promptly with SWIFT your
action plan to become compliant as soon as possible. Customers remain responsible to decide when to golive.
3.2 Purpose
Once ZEMEN BANK S.C. orders the Alliance Warehouse product license, it comes automatically with the below
Professional Services.
3.3 Project Initiation
Description
The goal of the Initiation phase is to
• Formally kick off the project with key project stakeholders, align on project
objectives, scope and dependencies.
•
Define an end–to-end project plan for the Alliance Warehouse implementation
Services and
Deliverables
•
Project initiation meetings for:
o Introduction to the fundamentals of the Alliance Warehouse and its
functionalities
o Project kick-off covering implementation steps, dependencies and
organization
Benefits
•
Ability for the customer to have a holistic and detailed view on the scope, impact
and planning to implement Alliance Warehouse
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Pre-requisites
ZEMEN BANK S.C. should provide a Single Point of Contact to SWIFT to plan as well as
to perform the necessary preparations.
Availability of ZEMEN BANK S.C. project stakeholders for the workshop.
3.4 Alliance Web Platform Implementation and Configuration
The purpose of this section is to:
•
Install and configure the Alliance Web Platform Server-Embedded.
•
•
Install the Alliance Warehouse GUI on the Alliance Web Platform.
Provide hands-on training for the Alliance Web Platform Server-Embedded applications.
What
Description
Description
Alliance Web Platform installation, hands-on training and configuration is
conducted in maximum two remote sessions (for a total of seven (7) hours)
by SWIFT Professional Services on the customer systems upon
authorisation to do so. During the installation, SWIFT provides information
about the Alliance Web Platform screens and functionalities.
Deliverables
1. Pre-install checklist:
The pre-install checklist will verify certain pre-requirements on the target
system to be able to successfully implement Alliance Web Platform. SWIFT
will review the results provided by ZEMEN BANK S.C. against Alliance Web
Platform requirements and will highlight the necessary steps and conditions
ZEMEN BANK S.C. needs to meet in order to ensure a smooth and
successful implementation.
The recommendations will be reviewed together with ZEMEN BANK S.C.
and the SWIFT consultant after which both parties will reach an agreement
on implementation and delivery.
2. Implementation services:
The following actions/features will be performed/demonstrated:
1. Installation of one Web Platform Server-Embedded instance
 Installation of the Software
 Mandatory patch installation
 Test connectivity
2. Alliance Warehouse GUI on Alliance Web Platform
 Installation of GUI on Alliance Web Platform
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3. Configuration:
 Configuration of Alliance Warehouse to enable communication with
Alliance Warehouse
 Database backup of Alliance Web Platform
 Creation of additional Web Platform operator
Pre-requisites
Out of scope
•
Completed and verified Technical pre-install checklist.
•
Access to technical staff, systems and documentation.
•
Installation and configuration of Operating System (OS) is out of
scope.
Implementation of any non-SWIFT software is out of scope.
Installation of Third Party software (e.g. ADK components) is not part
of this service proposal and if applicable <Customer Name> needs to
liaise with his vendor prior starting the installation to verify that a
compatible version is available.
•
•
3.5 Alliance Warehouse Implementation and Configuration
What
Description
Description
Alliance Warehouse Implementation and Configuration of one Alliance Warehouse
instance is conducted in maximum two remote sessions (for a total of six (6) hours) by
SWIFT Professional Services on the customer systems upon authorisation to do so.
During the installation, SWIFT provides information about the Alliance Warehouse
screens and functionalities.
Deliverables
ZEMEN BANK S.C. will be supported by a SWIFT consultant in the following areas:
• Presentation of the fundamentals of the product and its functionalities
• Agree on the setup of the Alliance Warehouse
• Initial configuration of the solution and hands-on training to set up the environment
and operating the service with:
o Installing Alliance Warehouse application in one system customer
environment (one Alliance Warehouse instance).
o Demonstrate how to create users that can sign on to Alliance Warehouse,
and how to assign permissions to these users
o Create and configure one datasource on Alliance Warehouse, which
corresponds to one Alliance Lite2 AutoClient instance
o Show how to start Alliance Warehouse and start/stop the feeding of
messages from the configured datasource.
o See pre-requisites. Import some messages and/or FileAct files from the
datasource to demonstrate the importing of recently completed messages
or files.
o Show how to search for messages or files on Alliance Warehouse. Show
how to export messages or files from Alliance Warehouse.
o Show how to monitor and how to stop Alliance Warehouse. Show to
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change configuration of Alliance Warehouse. Explain security best
practice.
Pre-requisites
•
•
•
•
•
Out of Scope
•
•
•
•
•
Completed and verified Pre-implementation Checklist (to be provided before the
training)
Ready-to-use Alliance Lite2 AutoClient instance for loading completed messages in
Alliance Warehouse
Remote connection availability (as mentioned in section 2 ‘Geographical scope’ and
detailed in section 8) to the environments where Alliance Warehouse will be installed,
and also to the interface so that the interface can be configured to provide messages
to the Alliance Warehouse.
Alliance Lite2 AutoClient version 1.4 installed at a minimum
Alliance Web Platform 7.4 or later installed for Warehouse GUI deployments.
Assistance on hardware, assistance on installing the required operating system or file
system, assistance on creating virtual machines with the required operating system.
Assistance on installation of any other SWIFT application. Alliance Lite2 AutoClient
Installing more than one Alliance Warehouse instance. Installing Alliance Warehouse
on additional instances or in a multi-instance cluster set-up is supported in the pilot,
but customers need to deploy the additional instances themselves.
Troubleshooting issues on Alliance Lite2 not related to the Alliance Warehouse pilot
Resilience set-up. Resilient set-ups can be deployed but are not covered by this
service proposal.
3.6 Hands-on training to technical & business managers and operators
What
Description
Description
Hands-on training where the SWIFT Professional Services representative will navigate
ZEMEN BANK S.C.’s users (max four (4) people) through the use of Alliance Warehouse
screens, as well as operational and configuration aspects such as command line
commands
This hands-on training will be conducted during maximum two (2) remote sessions (for a
total of six (6) hours).
Deliverables
During the project, ZEMEN BANK S.C. will be supported by a SWIFT consultant in the
following areas:
1) Technical module :
o
o
o
Presentation of the fundamentals of the application and its functionalities
Operational management and support:
 user management,
 message import,
 system start/stop,
 monitoring
 configuration of Alliance warehouse through the command line
interface
Accessing the GUI
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•
Pre-requisites
o Searching for messages using GUI
o Explanation on the search criteria and column fields
o Exporting messages
o Archive import
o Configuration of feeders
2) Business module:
o User management,
o Accessing the GUI
o Searching for messages using GUI
Exporting messages
Technical & Business users ready to start testing
3.7 Notes
Any request to tailor the set-up services would need to be agreed with SWIFT prior to signature of this Service
Proposal. SWIFT will then issue a new Service Proposal with a related quotation.
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4 SWIFTSmart and Support Information
4.1 SWIFTSmart
SWIFTSmart is an interactive, cloud-based service that provides over 200 courses in multiple languages, helping
you prepare for your Professional Services delivery, or review some of the topics covered during the engagement.
The courses available range from SWIFT message standards, to SWIFT software and connectivity, programmes
such as gpi or 20022, or compliance services.
Make sure you leverage SWIFTSmart to onboard new employees or train staff on SWIFT applications. The
SWIFTSmart academy packages bite-sized courses in comprehensive curricula to develop tangible skills and
promote operational excellence and risk reduction.
SWIFTSmart is available at no extra charge to all connected SWIFT end users and registered SWIFT partners with a
swift.com account. You can reach the service at https://swiftsmart.swift.com
The terms and Conditions and Terms of Use for SWIFTSmart are available in the Legal section of www.swift.com.
4.2 Support
Detailed information about all SWIFT products and services can be found on www.swift.com/MySWIFT and the
Knowledge Center.
Both portals are available to SWIFT users with a swift.com account and can be customised according to your
professional role and interests. Ensure you select to receive the notifications that are relevant to you and leverage
the enhanced search function of the Knowledge Center to browse through available tips, how-to videos,
documentation and trainings.
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5 Financial proposal
5.1 Charges
SWIFT will charge for the “Alliance Warehouse implementation, configuration and hands-on training” as detailed
here:
Detailed Pricing
Services deliverable
One-time
Alliance Warehouse Services on one environment covering:
•
Implementation and Configuration of one Alliance Warehouse instance
•
Implementation and Configuration of one Alliance Web Platform instance
•
Hands-on training
EUR 7,000 -
Total
EUR 7,000 -
Services detailed in this proposal will be charged on a fixed price basis.
SWIFT will appoint one consultant to be the project manager.
He/she will be the central point of contact towards the ZEMEN BANK S.C. to arrange all practical matters and
agree on timing, milestones and deliverables. For a successful execution of the project, a similar role is required at
ZEMEN BANK S.C..
The maximum total number of days effort for the completion of all deliverables and related interactions is 4 days. In
case the maximum number of days effort is likely to be higher for reasons not attributable to the SWIFT
consultant(s), for example, due to additional training sessions required by the customer, long test-cycles, additional
scope, change of project team members on the customer’s side, the level of support, then SWIFT will pro-actively
inform the customer, and the parties will jointly agree on a new service proposal to cover the remaining working
days required to finalise all deliverables.
Unless stipulated otherwise, the services provided under this Service Proposal are fully delivered remotely;
therefore, no travel-related expenses will be incurred.
Should ZEMEN BANK S.C. nevertheless request the service to be performed on premises, then travel time and
travel-related expenses will be charged on a cost-recovery basis in accordance with SWIFT’s Travel and Expenses
Policy. Charges do not include travel time which will be charged at 950 EUR/day.
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Unless otherwise provided in the contract, standard working day of a consultant consists of 7.5 hours, performed
within 09:00 – 18:00. A surcharge of 50 percent is applicable for outside office hours and 100 percent for
weekends and public holidays.
Charges include preparation work, project administration and project management, visa, travel preparation (if
any), on-site work, desk work for recommendations, report and management summary, quality control and
presentation to ZEMEN BANK S.C..
This service proposal and related pricing offer is valid for 3 months.
5.2 Billing terms
Charges provided in this contract will be invoiced at the end of the month following the month of the project
delivery.
Travel costs will be invoiced as and when occurred.
Unless otherwise provided herein, the terms of invoicing and payment are further detailed under SWIFT price list
(ordering, invoicing and payment) as available under SWIFT.com.
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6 Legal framework
6.1 Terms and conditions
Unless the parties entered into separate contractual arrangements, this Service Proposal will be subject to the
SWIFT Services Terms and Conditions for EMEA & APAC as available on SWIFT.com.
6.2 Subcontracting
SWIFT has built overtime a network of selected service providers that can assist SWIFT in providing SWIFT
Professional Services. In this model, SWIFT reserves the right to sub-contract the execution of the Professional
Services in whole or in part, at SWIFT’s discretion.
6.3 Proposal acceptance
Unless otherwise provided herein or otherwise agreed with SWIFT, to proceed with the Service Proposal, we invite
you to place an e-order for the Professional Services. This is required before SWIFT resources can be secured
against the project timeframes.
To place the order, please use this link to the e-form on swift.com. In the form, you can include reference number
“<SA00185>” in the SWIFT commercial quotation reference.
6.4 Roles and responsibilities
You must comply with all obligations and other mandatory instructions applicable to you in connection with your
use of SWIFT services and products, as set out in this service proposal and the other applicable SWIFT
Contractual Documentation or as notified by SWIFT to you during the execution of the Professional Services or
otherwise. In particular:
a. You are responsible for providing and maintaining current, accurate and complete information and
authorised representatives as may be required by SWIFT from time to time in connection with the provision
or use of Services. When designating authorised representatives, you shall ensure these persons are and
remain aware of and able to perform their roles and responsibilities, including any changes to such roles
and responsibilities;
b. You must supervise at all times the execution of the Professional Services that takes place on-site at your
premises;
c. You are responsible for complying with all operating requirements for your use of SWIFT services and
products;
d. You must ensure that you comply with the required pre-requisites and mandatory security requirements
described in this Service Proposal or in related contractual documentation, such as in the SWIFT Customer
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Security Controls Policy and SWIFT Customer Security Controls Framework. Failure to do so upon SWIFT
notification might impact the execution of the SWIFT Professional Services. In that case SWIFT shall have
the right to amend, through Change Request, the scope of the SWIFT Professional Services and/or to
suspend or terminate the provision and the use of the ordered SWIFT Professional Services as further
described in SWIFT Services Terms and Conditions for EMEA & APAC. You will be solely responsible for
any consequences, including financial consequences, arising out of your non-compliance.
6.5 Change management process
Either party may at any time upon written notice require changes to the scope of the engagement to the extent that
it remains within the general scope of the ordered services (“Change Request”). Such Change Request must
contain a reference to the relevant service proposal or agreement between the parties and must set out the exact
changes that the requesting party wants to make. If the other party agrees with the requested changes (including
any associated adjustment to the price and/or delivery schedule, as applicable), SWIFT will document such
adjustment in writing within a reasonable time. SWIFT may refuse (but not unreasonably) a Customer’s Change
Request or make it subject to reasonable conditions. If the Customer does not agree with a Change Request
issued by SWIFT and SWIFT concludes that it is not possible to continue providing the ordered SWIFT
Professional Services in a professional and reasonable manner without this change, SWIFT reserves the right to
terminate the SWIFT Professional Services immediately upon written notice.
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7 Remote connection service
SWIFT can decide to execute all or part of the Services by remote session.
No specific equipment is required on the customer side to use the remote connectivity tool. Remote access to the
customer site always happens under full control and supervision of the customer. The customer has the possibility
to suspend or terminate the remote session at any moment. In addition, the customer can decide to record the
session using the functionality built in to the tool. For the technical details see the Knowledge Centre article.
It is recommended to test the remote connectivity tool between SWIFT and the customer prior to agreeing to the
service engagement.
A customer not willing to grant the required remote access rights to SWIFT may still benefit from the Services by
other means, however, this may not be feasible depending on the service. Note, SWIFT will not use a remote
connectivity tool provided by the customer or any other third party.
End of document
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