ISO 9001:2015
Documentation Template
https://isoconsultantkuwait.com/2018/07/29/179/
The following ISO 9001 document templates (toolkits) are provided
totally complimentary, free of charge to use as a starting point for
ISO 9001:2015 compliance. These are the actual ISO 9001
documents currently in use for compliance with ISO 9001:2015
requirements. As each business is different, additional ISO 9001
documents or revisions would be required to meet your
organization’s specific needs, requirements, context, risk profile, etc.
If after reading through all of these documents, you feel like you still
need a consulting partner to help you develop your new ISO 9001
documents – Contact Us. We’re always looking for interesting new
clients and projects.
Internal issues
Date (mm/dd/yy)
Internal Issue
Effects
Action
Result
Final Status (Open/ Closed/ N
External issues
Date (mm/dd/yy)
External Issue
Effects
Action
Result
Final Status (Open/ Closed/ N
Pest Analysis
Political Factors
Economic Factors
Technological Factors
Social Factors
SWOT Analysis
Strength
Weakness
Opportunities
Threat
Porter’s 5 Forces
Supplier power
BARRIERS TO ENTRY
RIVALRY
THREAT OF SUBSTITUTES
BUYER POWER
Needs and expectations of Interested
Parties
Date
(mm/dd/yyyy)
Interested
parties
Needs and
expectation
Steps to derive scope of the
organization
1)
Purpose:
Issues related to needs and
expectation
2)
Organization’s vision:
3)
Organization’s mission:
4)
Organization’s values:
5)
Strategic Direction:
6)
External issues:
7)
Internal issues:
8)
Interested parties and relevant requirements:
9)
Products and services of the organization:
10)
Manufacturing sites/Offices:
11)
Determined scope:
12)
Applicability:
Process definition
1)
Name of Process:
2)
Process Purpose:
3)
Process objectives:
4)
Process Owners:
5)
Process input:
6)
Process steps:
7)
Process outputs:
8)
Resources:
Sample Quality Policy
Divine tooling’s Quality Policy:
Divine tooling’s is committed to understand, meet & where possible exceed our customer requireme
through continual improvement of our process. We dedicate ourselves to deliver high quality produ
on time and at most competitive price. This Quality Policy statement will be reviewed annually.
Responsibility for compliance to this policy rests with the Board of Directors, who will monitor the
effectiveness of the policy and its associated initiatives. This Quality Policy Statement will be displa
prominently, and access to the complete Quality manual detailing procedures will be available on th
premises for reference by any employee.
Azurecontracting’s Quality Policy
We are committed to providing customers with service of the highest possible level of quality. In or
to achieve this, we are continually improving processes, products and services, meeting and exceedi
customer satisfaction at all times. The implementation of the quality policy is the responsibility of a
staff members, with overall responsibility residing with the Board of Director. It is compulsory that
staff recognise and accept our philosophy of quality service delivery, accepting accountability for th
own output. Commitment: Fully identify and conform to the needs of our customers, improving
customer satisfaction. Monitor and review our service provision and processes, identifying potential
errors and implementing the necessary actions to eliminate them. Provide extensive staff training,
promoting a ‘do it right first time’ attitude towards quality. Forge partnerships with our suppliers an
major players in the Private and Public Sectors to ensure optimum business performance. We also
ensure that our suppliers and partners that may be used in the delivery of our services also comply w
our quality philosophy and company policies. Achieving and maintaining a standard of excellence i
the operation of our business. Maintaining our reputation for honesty and integrity and ensuring tha
this is reflected throughout the organisation. Providing sufficient resources and equipment to ensure
we can operate to the documented management system. The management system is based on the
principles of ISO9001:2015, the International Standard for Quality Management Systems. Ensuring
our quality management system provides a framework for the management and control of our activi
for Quality, Environment and Health & Safety. It also assists in establishing and reviewing strategic
objectives for the company. Ensuring that all company policies and procedures have the full suppor
senior management. Continually monitoring and reviewing our Quality Policy to ensure that it rema
relevant and effective to the changing needs of our customers. Continuous appraisal of our business
ensure that the quality of service we provide fully and consistently meets our customers’ expectation
and all current and impending legislative requirements. The effectiveness of our quality system is
monitored by planned audits, management reviews and customer satisfaction surveys to ensure
quality service delivery Implementation
This Quality Policy statement will be reviewed annually. Responsibility for compliance to this polic
rests with the Board of Directors, who will monitor the effectiveness of the policy and its associated
initiatives. This Quality Policy Statement will be displayed prominently, and access to the complete
Quality manual detailing procedures will be available on the premises for reference by any employe
Job Responsibilities
1)
Job Title:
2)
Department:
3)
Locations:
4)
Report to:
5)
Minimum education qualification:
6)
General Description:
7)
Responsibilities:
8)
Minimum skills:
9)
Minimum experience:
Risk Register
Risk
description
“Risk
“Likelihood “Severity
level
(L)”
(S)”
(L * S)”
Risk
Mitigation
Responsibility Dead
Opportunity Register
Opportunity
description
“Likelihood “Benefit
(L)”
(B)”
“Opportunity
Factor
(L * B)”
Opportunity
Pursuit Plan
Respo
Quality Objective
Item
Quality
Objective
Action to
Be
Taken
Action
by
Date for
Completion
Target /
Measure of
Success
Resources
required
Revie
by
Change Log
Change
No.
Change
Type
Description of
Change
Requestor
Date
Submitted
EMPLOYEE REQUISITION FORM
Acceptance after
risk assessment
Date
Appr
A)
REQUIREMENT:
1
Department:
2
Position & Grade:
3
Qualification:
4
Experience:
5
Requirement:
6
Nature of Vacancy
Permanent [ ] / Temporary [
7
Period in case of Temporary
: ______months ____days
B) JUSTIFICATION :
1.Vacancy to be filled up due to
:
[ ]
[ ]
Termination of services of
Mr./Ms
[ ]
Creation of new post
2. Justification for filling up
post:
Resignation of the present
incumbent
Date:
H.O.D. Sign
LIST OF MACHINES
Sr. No.
Machine No.
Name of the Machine
Used started from
Instruments Calibration history chart
Description:
Location:
Identification
no:
Specification:
Capacity
Ma
Acceptance
criteria:
Sr no.
Cal. Frequency:
Calibration
Date
Calibration.Agency
Certificate.
No.
Calibration
Status
Cal
On
Calibration Schedule
Sr.No
Device
Calibration
Next Calibration
ID
Description Calibration Frequency Done
R
Due on (Date)
NO.
on (Date)
Lessons Learnt log
ID
Date
Entered By
Subject
Situation
Recommendations & Comments
Communication Plan
Communications item
what
Who
Who attends
When
When Format
TRAINING NEEDS IDENTIFICATION
TRAINING NEEDS IDENTIFICATION FOR THE YEAR Jan-2018 TO Dec-2018
DEPARTMENT:
Sr.No.
NOTE – MARK ” √ ” if particular employee needs training of specified topic
Name & Signature:
ON JOB TRAINING RECORD
Sr. No
BY: Dept Head
CHECKED BY: HR. IR & ADMIN
TRAINING ATTENDANCE SHEET
Theme :
Trainer / Faculty :
Date :
Venue :
Sr.No
1
2
Time :
Name of Employee
Emp .No
Sign.
3
4
5
6
EMPLOYEE SATISFACTION SURVEY
QUESTIONNAIRE
Please give your rating in scale of 1 to 10
S.N.
QUESTIONNAIRE
1
Your Opportunity For Growth and Development in
your departmant
2
Work culture of the company
3
Your superiors encouragement & delegation to you
for doing present job
4
Your salary package and position / designation
5
Work environment in your department
6
Training and Development
Ra
Safety environment in your department and your
awareness & environment
7
Remarks :-
1 to 3 = Poor
4 to 6 = Good
7 to 8 = Very Good
9 to 10 = Excellent
Name of the Employee
_______________
:-
T.No. & Designation
_______________
:-
Department
______________
:-
Date of Survey
_______________
:-
Document Matrix
Sr.No.
Document Name and
Identification
Location Responsibility Revision
Document
Type
(Soft/ Hard/
Both)
Master list of Forms and formats
Sr.
No
Forms & Formats
No.
Description Location
Retention
Period
Rev.
No.
Doc /
Rec
Verbal order register
Date
Customer
product Name & No
Schedule
Qty
Date
Qty
Date
Approved Supplier List
Dispatch
Dispatch % age
Sr
No
Supplier
Date ID#
(optional)
Supplier
City
State
Status
Notes: If supplier is restricted, def
restrictions here.”
BREAKDOWN MAINTENANCE REPORT
SR.
No
DATE & TIME
OF
REPORTING
M/C
Name
M/c
No
NATURE OF
BREAKDOWN
REASON
ACTION
TAKEN
LOSS
of Hrs.
PREVENTIVE MAINTENANCE CHART
Tick Mark after
completion
SR. NO.
M/C NAME &
NO
CHECK
POINTS
WEEKLY MONTHLY
1
2
3
4
CONTRACT REVIEW CHECK LIST
Date
CUSTOMER
DETAILS
ORGANISATION
DETAILS
CUSTOMER NAME
ACCOUNT CODE
DRAWING NO.
DRAWING NO.
MOD. NO. & DT.
MOD. NO. & DT
PO NO. & DT.
S.O. NO. & DT.
QUANTITY
CHANGE ORDER NO. &
DT.
VENDOR CODE
AS PER P.O.
PRICE PER PIECE
DIE DEVP. CHARGES
EXCISE DUTY
SALES TAX
PAYMENT TERMS
AS FINALISED
REMA
PRICE BASE
PACKING INSTR.
Input Adequacy Report
CUSTOMER / REFERENCE :
SR. NO.
Item /
Specificatio
/ Feature
DESIGNATION:
& DATE:
SIGN
RECEIVER Sign :
Date:
DESIGN REVIEW RECORD
Design no:
Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.
REVIEW
POINTS
DECISION REMA
Others Points
DESIGNATION
:
DATE :
SIGN &
DESIGN VALIDATION RECORD
Design no:
Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.
Others Points
DESIGN
PRODUCT
PERFORMANCE PERFORMANC
DESIGNATION
:
& DATE :
SIGN
DESIGN OUTPUT RECORD
Design no:
Date:
CUSTOMER / REFERENCE :
PROJECT NO. :
REVIEW OF :
REVIEW MEMBERS :
TEAM LEADER:
SR. NO.
DESIGN
OUTPUT
DETAIL
OF
REVIEW
REMA
Others Points
DESIGNATION
:
DATE :
SIGN &
SUPPLIER & SUB CONTRACTOR
ASSESSMENT FORM
1. Name of the Firm:
Address & Tel No./ Fax No.
2. PARTNER / Director’s Name
3. Banker’s Name
4. Details of land & shade
5.Yearly turnover (approx.)
6.Exports if any (percentage turnover)
7. No. of shifts working
8. List of machinery
10. Total no. of staff
supervisor’s
9. Total No. of Workmen
11. Weekly holiday
12. Whether organization is ISO 9001:2015 certified
Prop./Director Signature
:
Company / Firm Seal
CEO’s REMARKS –
APPROVED BY –
DATE
PURCHASE ORDER
PURCHASE ORDER No. :
Date
:
Please supply the under mentioned material /
goods at our factory. Kindly write our
purchase order No on bills for processing of
your bills.
SR. NO.
DESCRIPTION QUANTITY
RATE
IN $
AMOU
IN $
TOTAL
Taxes As Applicable.
PAYMENT TERMS
TRANSPORTATION
DELIVERY:
Purchase Manager Sign
LIST OF CUSTOMER DRAWING
Sr. No.
Customer Name
Part Name
Part Number
Drawing No
Rev N
LIST OF CUSTOMER SUPPLIED ITEMS
Sr. No.
Customer Name
Stock Register
Item Name & No
Qty
Used for
Remark
Sr.No.
DATE
OPENING
BALANCE
RECEIVED
QUANTITY
TOTAL
QUANTITY
CONSUMPTION /
ISSUE
CLO
BALA
Sample Maintenance Agrement
Commencement Date:
Initial Term:
Name of Customer:
Address:
This agreement is made and entered effective as of the date shown above, by and between [AV Dea
1.Equipment Schedules: This Agreement covers the equipment listed on the Equipment Schedule.
same model number, the replacement equipment will also be covered. Except for this type of replac
it is listed on an equipment schedule.
2.Relationship with warranties: This Agreement isn’t a warranty. Equipment purchased from [AV
of defective parts is also covered by the manufacturer’s warranty.
3.Service: For the fee set forth below, [AV Dealer] will inspect on a regular basis, and maintain in g
Schedule. Inspection and maintenance of equipment will vary by the nature of the equipment, and is
4.Fees: The fee for services to be performed under this Agreement are:
5.Terms of Payment: Unless an Equipment Schedule provides otherwise, all Customer Maintenanc
6.Limited/Warranty:
a.We will re-perform any maintenance service that proves defective during the term of this agreeme
refund that portion of your fee.
b.Any materials provided during maintenance services are covered by that materials specific warran
c.THE WARRANTY SET FORTH IN 6 (a) CONSTITUTES THE SOLE LIABILITY OF [AV DE
DEFECTIVE WORKMANSHIP, WHETHER ARISING UNDER CONTRACT, TORT, STRICT L
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTA
EXCLUDED HEREFROM.
7.Term: The term of this Agreement shall be for the initial term set forth above starting on the Com
terms of one (1) year each unless either You or We gives notice of cancellation in writing to the oth
the event of any such renewal period, the maintenance fees You will pay during such period shall be
8.Exclusions: Except as otherwise set forth in the Equipment Schedule, the services to be provided
a.Service required as a result of abuse, misuse, electrical storms, power failures or fluctuations, glas
instructions, or the failure or results of failure of interconnected equipment not specified on an Equi
data transmission equipment or facilities;
b.Consumable items including, but not limited to, light bulbs, batteries, video cassettes or…………
c.Services required because of service, inspection, or tampering with equipment by anyone other tha
d.Requested service outside our normal hours of operation.
If [AV Dealer] determines that the service requested by the Customer is excluded pursuant to the ab
service will be provided under section 10.
9.Parts: Unless an Equipment Schedule indicates that parts are included, You will pay [AV Dealer]
performance of service on equipment.
10.Other Services: You may from time to time request that [AV Dealer] provide other services not
Equipment Schedule, or for which no Equipment Schedule has been completed. [AV Dealer] will us
standard hourly rates.
11.Termination:
a.The fees listed above are non-refundable, even if you decide to cancel maintenance appointments.
b.If you fail to make any payment in a timely manner, We will give you written notice, and if you st
this agreement.
12. General:
a.This Agreement and Equipment Schedule(s) constitute the entire agreement between the parties co
representation, inducement, promises or agreements not embodied herein shall be of any force or ef
b.This Agreement shall be governed by and interpreted in accordance with the laws of the province
province by resident thereof.
c.CUSTOMER ACKNOWLEDGES HAVING READ AND UNDERSTOOD ALL PAGES OF TH
Dealer]
(Customer) ___________________
SCHEDULE: NOTES:
Nonconforming Service Report (NSR)
Date:
Reported by:
Summarize the reported service nonconformity. Attach
or reference applicable documentation (emails, etc.)
Initial Review:
◙ Nonconformity affirmed,
proceed with investigation
◙ Nonconformity could not be affirmed or replicated;
stop and monitor for further occurrences.
◙ No nonconformity; stop.
Initial Review by:
Date:
Root cause analysis:
Disposition (check all that apply)
◙ Provide corrected service. Details:
◙ Provide new services. Details:
◙ File [CAR Form Abbreviation]; reference [CAR
Form Abbreviation] #:
◙ Customer waiver. Details:
◙ Issue Refund
Record
by:
◙ Other action. Details:
Remark:
Disposition Approval by:
Date:
Customer Approval by:
CUSTOMER COMPLAINT REGISTER
Item
Date Customer Name &
No
Dispatch
Qty
Complaint
Qty
List of Internal Auditor
Complaint
Details
Correction
Root
Cause
Name of Internal
Auditor
Sr. No.
Designation
Reporti
to
Criteria for selection of Internal Auditor w.r.t.
experience & skill –
NCR Status Log
S
No.
NCR
No
NCR
issued
to
Action
Date completion
date
Proposed
follow-up
date
Date
NCR
closed
Remarks
MR
(Si
PRE DISPATCH INSPECTION REPORT
Nonconforming Part Disposition
Tags
Production Plan and Status Report
Process Quality Plan
Problem Analysis Report
CUSTOMER SATISFACTION SURVEY
FORM
Annual Internal Audit Plan
Internal Audit Schedule
Internal Audit Report
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