Panasonic Mobile Softphone v3
Summary
Rev1.2 07 Jun., 2019
1
1. Over View
2
Applies to
V1/V2
Over view (before V3)
1.Mobile Softphone (SIP Base) has limited functions* compare to NT(MGCP) type
softphone but reasonable price
2.Server less solution for mobile (using MRG) with secure connection enhancement
Over 100 ext.
Mobile Softphone on Smart Phone/Tablet
NSX1000/2000
NS1000
Only work with Panasonic PBX
Under 100 ext.
NS700
NS500
NS300
Mobile Softphone is an application which can be connected PBX(NS/NSX/HTS)
This app. provides SIP Call / Video Call functions.
This app. supports iOS ( 10.0 or later ) and Android mobile (4.4 or later)
HTS 32/824
TDM
IP
* Feature Summery PDF will be disclosed at Panasonic.net
3
Background of Developing Mobile Softphone V3
Applies to
V3
Due to sudden change of Google’s ”permissions policy”, Mobile Softphone
application V2 for Android which does not satisfy this policy was removed from
Google play store on 9th Mar. 2019, and even users who have installed the
application in the past,
can no longer reinstall.
-> As a result of considering the fastest and best way to release the application
on Google play store, Panasonic decided to newly develop and release Mobile
Softphone V3 according to the following development policy.
Developing Policy for Mobile Softphone V3：
・New application for Android (not enhanced application of V2).
・Same concept as V2.
・V3 feature is basically same as V2 (some improvement from V2).
・Mobile User AK (KX-UCMA***) are also available by V3 users.
iOS version
・Current V2 application continues until new version (on same platform with V3 Android) is
developed.
Development schedule : TBD
4
Concept of Panasonic Mobile Softphone V3
Applies to
V3
1. Mobile Softphone V3 is new application
2. Mobile Softphone V3 cannot be upgraded from V1/V2 and needs to be newly installed
Over 100 ext.
Mobile Softphone V3
NSX2000/1000
Mobile Softphone V3
・Smart Phone (Android only)
*Newly designed GUI
Mobile Softphone V3
Under 100 ext.
NS1000
NS700
Mobile Softphone V3
NS500
Mobile Softphone V3
NS300
HTS32/824
TDM
X
V2 is available
Mobile Softphone V3
Mobile Softphone V3
IP
Overview
V3 is an application which can be connected to PBX(NS/NSX/HTS).
This app. supports Android mobile (6.0 or later) only.
5
Important notice
Applies to
V3
For users who are using V1 or V2 application :
[Data transition]
Since V3 is totally new application, any data is not transferred from existing
application automatically upon installation. Also, existing application is remained
after installation of V3 (need to uninstall manually).
Necessary information such as Phonebook data, SIP setting, etc. should be
recorded before uninstalling existing application (V1 or V2).
For Phonebook data transferring operation from version 2, please refer associated
slide of this document.
For V1 application, there is no way to export from application. Please copy
manually.
[Simultaneous use with previous version]
Even if you use V3 and previous version (V1/V2) at the same time, as far as SIP
account is different, it would be no problem.
But, of course, it consume 2 client AK (UCMAxxx), so we recommend to uninstall
previous version of application, if there is no specific needs.
6
Important notice
Applies to
V3
If V2 and V3 application
are both installed, this
message appears when
starting V3 app.
7
Applies to
V1 ~ V3
Over view
[UC mobile Integration with NS/NSX]
[UC mobile Integration with HTS]
MRG
NS: IPPT AK (NSM50*W)
NSX: User concept AK
Port Forwarding
Built in router
Mobile
(Android/iOS)
Video Call
SIP Call
Mobile
(Android/iOS)
Video Call
Check AK
Authentication Sever
SIP Call
Check AK
Input Mobile Softphone AK via KMS
Using MRG function, this application can be used outside office
When we use this application, this application accesses Authentication Server regularly.
During setup, dealers should input mobile’s AK to Authentication Server via KMS
8
Applies to
V1 ~ V3
Over view
System Configuration
Panasonic Mobile Softphone
(Client for iOS/Android)
Panasonic prepares
these servers at Japan
Mobile
Network
Push Server
Internet
Activation
Keys for SIP
client
Authentication
Server
KX-NS/NSX
KX-HTS
Configuration
Configuration
Router
Port Forwarding
for SIP message
and RTP
Built-in
MRG
Built-in Router
Built-in MRG
KX-HTS
KX-NS / NSX
PSN prepares Push server and Authentication Server on Cloud.
Push Server handles push notification between PBX(NS/NSX) and Mobile Client
9
2.How it works
10
Applies to
V1 ~ V3
How it works
Work as EXT of PBX
Audio Call
Internet
301
Outside
Office
Office
Mobile can work as
PBX EXT
Using MRG
Talk
101
Mobile can call other EXT in office
Video Call
Office
Basic Call Function
Outside
Video Call
Video Call
-
Hold
Blind Transfer
Call Display
SIP-TLS
Push Notification
11
Applies to
V1 ~ V3
How it works
Supported features
№
Mobile Softphone (V1V2 )
Feature List
Supported OS
0
1/3
SIP Registration
iPhone
Mobile Softphone V3
Android
iPhone
Android
Android 4.4 or later
－
Android 6.0 or later
✔
－
✔
iOS 10 or later
(CallKit)
1-1
Make Call
✔
－
✔
1-2
Reject Call
✔
－
✔
Cancel Call
✔
－
✔
Video Call
✔
－
✔
1-5
Call Hold
✔
－
✔
1-6
Call Transfer
✔ (Blind)
－
✔ (Blind / Attended）
1-3
1-4
Call
Functions
New
2
Support Codec (Audio)
G.722 , G.729a ,
G.711a/μ Law
－
G.722 , G.729a ,
G.711a/μ Law
3
Support Codec (Video)
H.264 Base Line Profile
Encode up to VGA /
Decode up to 720p
－
H.264 Base Line Profile
Encode up to VGA / Decode
up to 720p
12
Applies to
V1 ~ V3
How it works
Supported features
2/3
8
Echo Canceller
✔
－
✔
9
Bluetooth Headset
N/A (*)
－
N/A(*)
RFC2833
✔
－
✔
SIP INFO
N/A
－
✔
Inband
✔
－
N/A
10
DTMF
* Note : Bluetooth headsets are not guaranteed to work, because its operations depend on the headset and the smartphone OS.
13
Applies to
V1 ~ V3
How it works
Supported features
№
Feature List
3/3
Mobile Softphone (V1V2 )
iPhone
Mobile Softphone V3
Android
iPhone
Android
－
・UK English・German
・French ・Italy ・Dutch
・Spanish・Portuguese
・ Russian ・US English
・Canadian French
・Polish ・Arabic ・Hebrew
・Ukrainian ・Thai
・Simplified Chinese
・Traditional Chinese
・Turkish
・Spanish in Latin America
・Portuguese in Latin America
11
Support Language
・UK English ・German
・French ・Italy ・Dutch
・Spanish ・Portuguese
・ Russian ・US English
・Canadian French
・Polish ・Arabic ・Hebrew
・Ukrainian ・Thai
・Simplified Chinese
・Traditional Chinese
・Turkish
・Spanish in Latin America
・Portuguese in Latin America
12
Contacts (Phonebook)
✔(memory: 200 entries)
－
✔(memory: 500 entries)
Incoming Call
✔ (memory: 30 items)
－
✔(memory: 50 items)
13
Call
History
Outgoing Call
✔(memory: 30 items)
－
✔(memory: 50 items)
Missed Call
N/A
－
✔(memory: 50 items)
14
Ringtone Selection
N/A
(depends on OS selection)
✔
N/A
(depends on OS selection)
14
Applies to
V1 ~ V3
How it works
Activation Key
NS Series / HTS Series
PBX
Version
PBX’s AK
NS300/NS500/NS700
Ver5.0
Channel IP Proprietary Telephone AK
KX-NSM5**W
NS1000
Ver6.0
HTS32/824
Ver1.9
Mobile
Softphone AK*
Client AK
KX-UCMA0**W
Include in main unit
NSX Series
PBX
Version
User’s terminal
Only use
Mobile Softphone
NSX1000/2000
Ver3.0
Use NT/HDV as Main and
Mobile Softphone as Sub
PBX’s AK
Mobile
Softphone AK*
Normal User AK
KX-NSUN***W
Normal User AK KX-NSUN***W
+
Mobile User AK KX-NSUM***W
Client AK
KX-UCMA0**W
* Mobile Softphone AK is register at KMS server only instead downloading and installing AK file to PBX.
15
Applies to
V1 ~ V3
How it works
Activation Key
Type of Client AK : KX-UCMA0** W/Sell at Web, X/Sell by Card
AK Model Name
Web AK
Description
KX-UCMA001W
Panasonic Mobile Softphone 1 user AK
KX-UCMA005W
Panasonic Mobile Softphone 5 users AK
KX-UCMA010W
Panasonic Mobile Softphone 10 users AK
KX-UCMA025W
Panasonic Mobile Softphone 25 users AK
KX-UCMA050W
Panasonic Mobile Softphone 50 users AK
KX-UCMA001X
Panasonic Mobile Softphone 1 user AK
KX-UCMA005X
Panasonic Mobile Softphone 5 users AK
KX-UCMA010X
Panasonic Mobile Softphone 10 users AK
KX-UCMA025X
Panasonic Mobile Softphone 25 users AK
Physical AK
16
Applies to
V1/V2
How it works
Mobile Softphone operation screen -General-
Dial pad
V1 / V2
Phone Book
(Local)
In/Out
Call log
Setting
17
Applies
V3
How it works
Mobile Softphone operation screen -General- V3
Dial pad
Phone Book(Local)
Setting
18
Applies
V3
How it works
Call Log (Incoming)
Call Log (No Answer)
New
Call Log (Outgoing)
19
Applies to
V1/V2
How it works
Mobile Softphone operation screen -General-
Voice call
V1 / V2
Video call
20
Applies to
V3
How it works
Mobile Softphone operation screen -General-
Voice call
V3
Video call
21
How it works
Video Call display
Applies to
V3
V3
Enlarge image
TAP screen
Back to default
22
Applies to
V3
How it works
Transfer operation – Attended Transfer (New)
V3
Disconnect current call
& retrieve held call
Transfer held call
23
How it works
V2 ~
Support iOS CallKit
iOS CallKit is Supported
- Receive incoming calls on phone locked screen.
- Answer/hold operation during native phone call.
- Integration with iOS phonebook and call history.
- Support Bluetooth Headset.
- On / Off Hook is available by CallKit.
BT Headset is not fully guaranteed to work with Mobile Softphone.
24
How it works
V2 ~
Mobile Softphone operation screen
Android
Other person is
put on Hold
Automatically
iOS
Answer
*While Hold timer
expire then PBX recall
device as HOLD recall.
If the device is not idle
to receive recall then
held call will be forced
to disconnect.
You can
continue
the call
Decline
During the call
Receive Call from
Mobile
25
How it works
V2 ~
Mobile Softphone operation
Receiving call at Smartphone during talk on Mobile Softphone
Someone call your smartphone while talking on Mobile Softphone,
<Android>
Then phone app on smartphone notify you have call at smartphone side.
If you select answer for the call then call at Mobile Softphone side is automatically put on hold.
<iOS>
Then phone app on smartphone notify you have call at smartphone side.
If you select Hold & Accept for the call, then call at Mobile Softphone side is put on hold.
Ring back tone (Non selectable)
After receiving “180 Ringing” : Ring back tone
26
How it works
V2 ~
Remarks
There is some difference at operation or behavior between iOS version and Android version.
Item
iOS
Android
1)Appearance while
incoming call present
- Tap the pop up banner and then
able to push answer
- While phone is locked, Tap the pop
up banner, unlock and then able
to push answer
-Incoming call screen appear directly on
Android and then able to push answer.
-Shown over the icon of Mobile softphone
-Is not shown
2) Missed call number
-Notification Bar
3) Missed call information
-Notification Center
27
How it works
V2 ~
Support DNS
You can use FQDN on SIP Server Address of Mobile Softphone.
The Mobile Softphone can get SIP Server IP Address from DNS Server,
and then access to PBX.
DNS Server
Query
“panasonic.com”
Answer
“220.150.2.10”
HTS32/824
FQDN：panasonic.com
WAN IP Address：
220.150.2.10
Access to PBX
FQDN : Fully Qualified Domain Name
SIP Server Address
Max character : 100 characters
a-z, A-Z, 0-9, ., -, _
The characters that can be used for FQDN or IP Address
28
How it works
V2 ~
Support DNS
Setting -> SIP Setting -> SIP Server Address
<Android>
<iPhone>
Panasonic.com
Panasonic.com
29
How it works
V2 ~
Important notice for using DNS(FQDN)
Panasonic.net
For NS / NSX system, if FQDN is used as SIP
server Address, Service Domain must be set
as well.
Otherwise, MS and PBX cannot communicate.
Set PBX local IP address as Service Domain
of MS regardless of service domain setting of
PBX.
For HTS’s service domain setting, please refer
next slide.
30
How it works
V2 ~
Support Service Domain for HTS32/824
The HTS32/824 has domain authentication function.
The Mobile Softphone supports this function for HTS32/824.
Registration to PBX
HTS32/824 checks Domain Name of SIP Message from the Mobile Softphone.
If this checking is No-good, then the Mobile Softphone can NOT connect to
HTS32/824.
Service Domain
Max character : 100 characters
a-z, A-Z, 0-9, ., -, _
* The characters that can be used for FQDN or IP Address
31
How it works
V2 ~
Support Service Domain for HTS32/824
Setting -> SIP Setting -> Service Domain
<Android>
Service Domain
<iPhone>
panasonic.com
Service Domain
panasonic.com
32
How it works
V2 ~
Support import / export of phonebook data (CSV file)
Import/export CSV file using file sharing function of OS.
CSV file is made with “Manage Phonebook” tool which we provide..
User can select “Add” or “Replace” when importing CSV file.
“Add” : New data add to existing data.
“Replace” : Delete existing data, then replace it with new data.
Up to 200 users in total.
33
How it works
Push Notification
This feature can be On/Off by setting at application(Android).
It is necessary to make On/Off at OS level(iOS)
Latest iOS or Android has low power consumption mode. It depends on device’s OS version but some
of them doesn’t support Push Notification during low power consumption mode.
For HTS
“Push Notification” is not available for HTS.
The application must be run on device when user like to use Mobile Softphone with HTS.
It is not possible to receive call while Mobile Softphone doesn’t run on device.
PBX
34
How it works
V2 ~
Support import / export of phonebook data (CSV file)
Manage Phonebook tool is released on web site.
https://panasonic.net/cns/pcc/support/pbx/download/mobilesip/index.html
e.g.) Import CSV file from mail app. on iOS.
Receive email
with CSV file
Import CSV file.
Select Replace
or Add.
35
How it works
V2 ~
Mobile Softphone Phone book tool
PBX can export CSV file of phonebook.
However, Mobile Softphone can not import this CSV file as it is.
Because they use different character code between PBX and Mobile softphone.
Mobile Softphone can recognize only UTF-8 character code.
So, we provide the “manage phonebook tool” for this feature.
a) Convert CSV file which exported from PBX
1) Open the file of manage phonebook tool.
2) Export the extension data from PBX, and open it. ( Maintenance > Tool > Export )
3) Copy “name” and “number”, then paste them in tool.
4) Click “Export to CSV” to make the specific CSV file. << Phonebook.csv >>
5) Send this CSV file to mobile terminal.
36
How it works
V2 ~
Mobile Softphone Phone book tool
b) Input the name and phone number in tool.
1) Open the file of manage phonebook tool.
2) Input the “name” and “number” in tool.
3) Click “Export to CSV” to make the specific CSV file. << Phonebook.csv >>
4) Send this CSV file to mobile terminal
37
How it works
V2 ~
Phonebook transfer from V2 to V3
Mobile softphone(Ver3)
Mobile softphone(Ver2)
Import Result
Ver.3 Ver.2
icon icon
*Add
(Add to the current data)
*Replace
Export App Contacts
(Delete the current data)
38
Applies to
V1 ~ V3
How it works
Push Notification
(3) Start-up the application
※ It is not necessary to wake App
always. App can be awake by
push notification.
※ PBX side : NS300/500/700:V5
NS1000:V6 (A-3)
NSX1000/2000:V3 (A-5)
※ Make batt consumption as much as
low with this feature
Push server
(2)
(4) Register/Invite → Call Start
It takes several second to start to ring at
Mobile Softphone.
Request push notification
to Mobile SIP
Not support
NS1000
NS300/500/700
(1) Outgoing Call to Mobile Application
NSX1000
NSX2000
HTS32/824
Mobile SIP App. can support Push Notification.
But because of PBX’s resources, HTS
can’t support Push notification.
39
Applies to
V1 ~ V3
How it works
Stronger Security for “Remote” account
SIP-TLS
※ PBX side : NS300/500/700:V5
NS1000:V6
NSX1000/2000:V3
※ This can reduce cracking risk.
SIP-TLS
☓
NS1000
NS300/500/700
NSX1000
NSX2000
Not support
HTS32/824
Mobile SIP App. can support SIP-TLS.
But because of PBX’s resources, HTS cannot support SIP-TLS function.
At NS300/500/700, NS1000 and NSX1000/2000, SIP-TLS works not only inside office but also using MRG.
40
Applies to
V1 ~ V3
How it works
Audio CODEC
V1 / V2
V3
G.711 a-law
G.711 a-law
G.711 μ-law
G.711 μ-law
for bad network infrastructure
G.729a
for wideband audio (high quality)
G.722
CODEC Priority is set automatically
V1/V2
V3
High
G.729a
G.722
(user cannot change this priority)
G.722
G.729a
G.711μ
G.711a
G.722
G.711a
G.711μ
G.729a
Low
41
Applies to
V1 ~ V3
How it works
Video CODEC
H.264 Base Line Profile only (single NAL /FU–A support)
Bitrate: up to 1Mbps (1024bps/768bps/512bps/368bps/256bps/128bps)
Framerate: up to 30fps (15fps/30fps)
Bitrate Usage: Maximum only
Bitrate Image Size: QCIF/QVGA/CIF/VGA/720P
QCIF
QVGA
CIF
fit
automatically
This application supports rotation.
So according UI’s flame, zoom or
un-zoom automatically
VGA
720p
Decode : up to 720p (no setting)
42
END
43
Appendix
44
How to Take SIP Log (Android & iOS)?
From SIP Settings menu,
turn ON “Collecting SIP Logs”
and press “OK”, then restart app.
45
How to Take SIP Log (Android)?
You can check the SIP log by connecting
Smart phone with USB.
And you can find “SFnpxxxxxxx.log”
Under internal storage.
**Please restart smartphone once so that
you can see the latest log file.
46
How to Take SIP Log (iOS)?
Follow the procedure below to collect SIP log files from iOS after enabling “Collecting SIP Logs” on Mobile
Softphone.
1. Start iTunes on Windows or MAC.
If this procedure does not work,
please update iTunes to version 12.6 or
12.7.
2. Connect the iPhone to the PC or MAC via USB.
3. Click on the iPhone icon.
This icon appears when the iPhone is
recognized by iTunes. Click on this icon.
47
How to Take SIP Log (iOS)?
4. Select “File Sharing” for iTunes V12.7 or “Apps” for iTunes V12.6.
Select “Apps” if you use iTunes version 12.6.
48
How to Take SIP Log (iOS)?
5. Select “MobilPhone”
List of SIP log files will be shown.
6. Select the SIP log file you want to retrieve and drag & drop it or click “Save to”
button at the bottom of the screen to save the file on your PC/MAC.
49
Bluetooth Headset
V2
We confirmed following type of BT Headset. (Not guaranteed)
Manufacturer
Model
Remark
Talk2
Jabra
Mini
BOOST
Voyager Legend
Plantronics
Voyager5200
M70
BT Headset is not fully guaranteed to work with Mobile Softphone.
50
Known Issues / limitation
Applies to
V3
There are several known issues / limitation in the first release of MS V3.
1. Voice path control related issues
1-1 Headset control
1-2 Hands free mode
2. Video call related issues
2-1 ICD-G call
2-2 HDV430
3. Phonebook export feature
4. NSX Exp.GW related issue (MS - doorphone call)
For detail, please refer following slides.
51
Known Issue 1-1 Voice path - Headset Control
Applies to
V3
Following issue is observed (red character) , when a mobile softpbhobne call is going on over headset.
Status
MS: On Call
(Incoming call)
Action
Current behavior
Incoming call to Smartphone
Ringing through HS
A
B
Answer by Headset
Voice through HS / MS call is held
←
Held party(MS) cancels call
Voice path change to ear
=> Recover by plug/unplug headset
No voice path change
Disconnect MS call
Ringing path change to smartphone
←
Answer smartphone call by headset
Voice come through ear
Voice through HS
Incoming call to Smartphone
MS: On Call
(Outgoing call)
A
Correct behavior
Ringing through HS
Answer by Headset
Voice through HS / MS call is held
←
Held party(MS) cancels call
Voice through HS
←
Disconnect MS call
Ringing path change to smartphone
←
Answer smartphone call by headset
Voice through HS
←
B
Fixing schedule : Planned in next release (2019 Jul.)
52
Known Issue 1-2 Voice path - Hands free mode
Applies to
V3
Following issue is observed (red character) , when a mobile softphone call is going on over speaker phone (hands free).
Status
Action
Current behavior
Incoming call to Smartphone
Ringing through ear
A
MS: On Call
(Incoming call)
B
Correct behavior
Answer to smartphone call (on screen)
Voice through ear / MS call is held
←
Held party(MS) cancels call
Voice path change to speaker
=> Recover by on/off speaker icon
No voice path change
Disconnect MS call
Ringing volume increase
Answer to smartphone call
Voice come through ear
Other party disconnect MS call
Ringing volume increase
Answer to smartphone call
Voice path change to speaker
C
Incoming call to Smartphone
MS: On Call
(Outgoing call)
A
No voice path change
Ringing through ear
Answer to smartphone call (on screen)
Voice through ear / MS call is held
←
Held party(MS) cancels call
Voice through ear
←
Disconnect MS call
Ringing volume increase
←
Answer smartphone call by headset
Voice through ear
←
B
53
Known Issue 2-1
Video call related (ICD-G call)
Applies to
V3
(Issue)
When a video call is made from KX-NTV or HDV phone to ICD-G which include
MS V3 extension as a group member, MS V3 receive the call as voice call (not
video call).
Direct video call from NTV/HDV to MS V3 is OK.
(Fixing schedule)
PBX firmware need to be modified.
NS300/500/700, NS1000 : Controlled release firmware is prepared by 2019 end
of June.
NSX : Next release V4.11 in 2019 July.
54
Known Issue 2-2
Video call related (HDV430)
Applies to
V3
(Issue)
When a video call is made from HDV430 to MS V3, sometimes HDV430 cannot
show video of MS side.
(Temporary countermeasure)
Set Phone location property in VSIPEXT card’s port property to “Remote+Local “.
Also, set “Panasonic SIP Phone Only” for security.
* By this setting, all call on this extension is made via DSP, then DSP consumption
increase. Please note.
(Fixing schedule)
By MS version 3 of iOS release timing. Current schedule is in 2019 2Q
55
Known Issue 3
Phonebook export feature
Applies to
V3
Phonebook export feature is dropped from first release, because it is required
to enhance security measure.
This feature will be released together with MS version 3 of iOS.
Current schedule is in 2019 2Q.
* Phonebook which created by Phonebook tool (V2) can be imported to V3.
56
Known Issue 4
NSX ExpGW related issue
Applies to
V3
When a call is made from doorphone “which is connected to expansion GW of NSX”
to Mobile softphone, voice doesn’t go through from second call (first call is OK).
In such installation, temporarily avoid to use MS as doorphone’s direct destination.
(Fixing schedule)
PBX firmware need to be modified.
NS300/500/700, NS1000 : Controlled release firmware is prepared by 2019
beginning of July.
NSX : Next release V4.11 in 2019 July.
57
Modification
2019 0604 1st release : Mobile Softphone v3 summary_Rev1.0_04Jun.2019.pptx
2019 0606 Mobile Softphone v3 summary_Rev1.1_06Jun.2019.pptx
- Slide 13, 24, 50 : Note on Bluetooth headset is added.
- Slide 26 : "BT Headset is supported from V2" is deleted.
- Slide 41 : Before “Applies to V1/V2”, After “Applies to V1 ~ V3”
2019 0607 Mobile Softphone v3 summary_Rev1.2_07Jun.2019.pptx
- Slide 57 : Fixing Date is added.
58