KPIs Template
KPI: Students' Evaluation of quality of learning experience in the program
NCAAA KPI Reference Number: KPI-P-03
Program KPI Reference Number:
Actual Target
Internal Benchmark
Target
Benchmark
External
Benchmark
Overall
Female
Male
Semester
Female
Male
84%
80%
88%
Fall 2016
93.33%
93.33%
Spring 2017
80%
80%
73.33%
83.33%
80 %
89.09%
81.43%
89.09%
76%
88%
≥70%
Fall 2017
Spring 2018
Fall 2018
Spring 2019
New target
Benchmark
Analysis: STAT-014 OPERA Program Evaluation Survey
The average response to this item was 84% while the target benchmark was 70%. This percentage is high, which
indicate that there is a high satisfaction for the quality of students' learning experience in the program. For male
students, the proportion of satisfaction has increased dramatically from 76% to 88% compared with the previous
semester (Fall 2018). It can be noted that more students have participated in the current semester’s survey, Spring
2019, which might be the reason for this remarkable increment. This is because, usually, students fill out the survey
when they are not pleased with the quality of their learning experience to express their un-satisfaction. Moreover,
students were encouraged to participate effectively in the survey, which has led to increase the proportion of
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Quality and Development Deanship
University of Business and Technology
KPIs Template
participation that has ultimately led to representing more reliable data. As for the female campus, there was a
minor decrement in the satisfaction of learning experience’s quality. Another point to be taken into consideration
is that the number of participated female students is low compared to the participated male students.
Strengths:
1. Exceeded the targeted benchmark 70% by reaching maximum of 84%.
2. Teaching and learning in the SCM program follow institutional well-established processes.
3. Student assessments are clear and diversified that mapped to the program learning outcomes.
4. Students who face challenges in the learning process are closely monitored and assisted to improve their
records.
Recommendations for Improvement:
1. Students, especially females, should be encouraged to complete the survey. One way to achieve that is by
launching the survey more often and makes it more accessible through alternative web application other
than the opera system.
2. Collaborate with an academic international partner to enhance teaching and learning experience.
3. Establishment of different students' clubs to provide scientific and social services for the students.
4. Conduct more workshops for students who need advising regarding to their low GPA or other problems.
2
Quality and Development Deanship
University of Business and Technology
KPIs Template
KPI: Students' evaluation of the quality of the courses
NCAAA KPI Reference Number: KPI-P-04
Program KPI Reference Number:
Actual Target
Overall
Female
77%
75%
Internal Benchmark
Target
Benchmark
Male
79%
Year
Female
Male
2016
76%
77%
2017
78%
79%
2018
75%
79%
External
Benchmark
New target
Benchmark
≥70%
Analysis: STAT-011 OPERA Course Evaluation Survey
This indicator was estimated based on the survey used to evaluate the courses by students during the last
academic year 2018. Clearly, it is shown that the actual target was 77%, which exceeds the target benchmark
70%. Although the results of male students’ evaluation regarding the quality of courses are relatively constant
compared to the previous year (2017), the results of female students’ surveys have revealed a lower
satisfaction, i.e. from 78% to 75%. This might be due to the continuous change in faculty members, which has
led to instability and lower quality in delivering the courses. However, in general, the results have clearly
exceeded the targeted benchmark 70% by reaching maximum of 77% as an average of both campuses.
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Quality and Development Deanship
University of Business and Technology
KPIs Template
Strengths:
1. Exceeded the targeted benchmark 70% by reaching maximum of 77%.
2. The SCM program’s faculty members are highly qualified to teach the program’s courses.
3. The program works closely with the industry to provide students with internship placements and to
offer jobs after graduation.
4. Evaluation surveys are used to monitor the performance of learning and teaching and improve plans
accordingly.
Recommendations for Improvement:
1. Collaborate with an academic international partner to enhance teaching and learning experience.
2. Attract and retain highly qualified faculty members to teach in the program.
3. Conduct selective workshops for faculty members in the needed weakness areas.
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Quality and Development Deanship
University of Business and Technology
KPIs Template
KPI: Students' satisfaction with the offered services
NCAAA KPI Reference Number: KPI-P-11
Program KPI Reference Number:
Actual Target
Section (1)
Advice and
Support
Section (2)
Target
Benchmark
Overall
Female
Male
78.46%
79%
77.92%
Overall
Female
Male
77.88%
76%
79.76%
Internal Benchmark
Section (1)
Advice and
Support
Learning
Resources &
≥70%
Section (2)
Facilities
Learning
Resources
& Facilities
Semester
Fall 2016
Spring 2017
Fall 2017
Spring 2018
Fall 2018
Spring 2019
Semester
Fall 2016
Spring 2017
Fall 2017
Spring 2018
Fall 2018
Spring 2019
Female
76%
77%
78%
77%
80%
79%
Female
75%
77%
78%
77%
78%
76%
External
Benchmark
New target
Benchmark
Male
85.94%
87.94%
83.13%
86.77%
85%
77.92%
Male
90.18%
88.40%
87.32%
88.74%
83.64%
79.76%
Analysis: STAT-013 OPERA Student Experience Survey (Section 1&2)
The figure shows that 78% of students from both campuses (Male and female) are satisfied regarding the offered support and learning
services. This has exceeded the set target benchmark (70 %). During the last five semesters, in both campuses, the results were
relatively smooth. However, particularly for the male campus, the survey has showed a remarkable reduction in the satisfaction level
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Quality and Development Deanship
University of Business and Technology
KPIs Template
from 85 %, in Fall 2018, to 77.92 % in Spring 2019. An investigation should be hold to understand the reason behind this extraordinary
change in both advice and support as well as learning resources and facilitates services. Furthermore, the participation of female
students in this survey is extremely higher than the participation of male students.
Strengths:
1. Exceeded the targeted benchmark 70% by reaching maximum of 78%.
2. Appropriate advising policies and procedures.
3. Effective admission and registration services.
4. Provision of information and orientation to new and continuing students.
Recommendations for Improvement:
1. Students, especially males, should be encouraged to complete the survey. One way to achieve that is by launching the
survey more often and makes it more accessible through alternative web application other than the opera system.
2. Improve students’ guidance services.
3. Establishment of different clubs to provide scientific and social services and experience for the students.
6
Quality and Development Deanship
University of Business and Technology
KPIs Template
KPI: Satisfaction of beneficiaries with the learning resources
NCAAA KPI Reference Number: KPI-P-18
Program KPI Reference Number:
Actual Target
Target
Benchmark
Section (2)
Overall
Female
Male
Learning
Resources &
Facilities
77.88%
76%
79.76%
Internal Benchmark
Section (2)
≥70%
Learning
Resources &
Facilities
Semester
Fall 2016
Spring 2017
Fall 2017
Spring 2018
Fall 2018
Spring 2019
Female
75%
77%
78%
77%
78%
76%
External
Benchmark
New target
Benchmark
Male
90.18%
88.40%
87.32%
88.74%
83.64%
79.76%
Analysis: STAT-013 OPERA Student Experience Survey (Section 2)
The average response to this item was77.88% while the target benchmark was 70%. This percentage indicates that the level of
beneficiaries’ satisfaction with the learning resources is high. For male students, the proportion of satisfaction has decreased
dramatically from 83.64% to 79.76% compared to the previous semester (Fall 2018). It can be noticed that less students have
participated in the current semester’s survey, Spring 2019, which might be the reason for this remarkable reduction. As for the
female campus, there was a minor decrement in the satisfaction level of learning experience’s quality from 78% to 76%. Another
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Quality and Development Deanship
University of Business and Technology
KPIs Template
point to be taken into account is that the number of participated female students is much higher than the number of participated
male students.
Strengths:
1. The overall assessment indicates that the learning resources are satisfactory.
2. The library is equipped with quiet study areas and a number of computers.
3. Training programs for students and staff are continuously provided through different units in the university to ensure
effective use of equipment.
Recommendations for Improvement:
1. Raise awareness among students of the importance of the library and the need revision and take advantage of it.
2. Subscribe to scientific digital resources to allow beneficiaries to access the recent published journals, reports, and books.
3. Additional books for the SCM program should be ordered by the library.
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Quality and Development Deanship
University of Business and Technology