Mains and emergency lighting products
Services and maintenance
Support for the full lifecycle
of your installations
Services and maintenance
Contents
Contents
2
Services and maintenance
CC2814 - September 2015
Introduction
3
Training
4
Consultancy Services
6
Installation, Commissioning and Certification
8
Testing and Maintenance
9
Spares
10
Technical Support
11
Services and maintenance
Introduction
Eaton is a leading manufacturer of mains and emergency lighting products for the
commercial and industrial buildings market. Our products are designed to the latest
lighting industry standards and manufactured to the highest levels of quality.
We believe that ownership of lighting extends beyond the
initial purchase of the products themselves. We, therefore,
offer customers a wide range of support services to ensure
that their lighting installations not only meet basic operational
and safety requirements on day one, but will continue to do so
throughout their lifetime.
From training and support on how to select products for a
specific application through to the provision of routine on-site
testing and maintenance, you can be sure that Eaton is ready
to support you, whatever your need.
In March 2011, BAFE (British Approvals for Fire Equipment)
extended the scope of its SP203 accreditation scheme to cover
the design, installation, commissioning and maintenance of
emergency lighting equipment. Eaton was the first emergency
lighting manufacturer to gain accreditation to the new
SP203-4 scheme and our service team is fully trained to
inspect, test and maintain emergency lighting to the latest
standards. So, from a one-off visit to identify any deficiencies
with your system, to a routine program of testing and
maintenance, you can rest assured that your emergency
lighting system won’t let you down.
Emergency lighting schemes give rise to some very specific
needs and place a significant burden on the designated
‘responsible person’ of a building. Ensuring that the scheme
complies with the latest standards and is tested and
maintained regularly is a legal requirement. Failure to do so can
lead to unlimited fines and even imprisonment.
This brochure explains the range of services we offer and how
you can access them. Some of the services are provided free
of charge, while others will be included as part of an overall
quotation to supply the equipment. Where we do charge for
services, our rates are extremely competitive and we are happy
to discuss with you in advance what the costs will be.
For more details, please contact our
service department on 01302 303349 or
LightingServiceUK@Eaton.com
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Services and maintenance
Training
To help customers achieve a greater understanding of
modern lighting technology, Eaton offers approved CPD
training seminars in four key areas. Each seminar lasts
one hour and can be held at customers’ premises during
lunchtime breaks to reduce the impact on working time.
LED Lighting
RIBA approved CPD seminar
LED is fast becoming the light source of the future, so the
LED Lighting CPD seminar helps clients understand the basics
of the technology, the advantages and disadvantages of LED,
what to look for, how to specify LED products, and how to
design with LEDs. The seminar is aimed at architects and
consultants wanting to understand the different types of LEDs
and how best to use them.
Emergency Lighting
CIBSE approved CPD seminar
The Emergency Lighting CPD seminar gives an overview of the
requirements of BS5266, how to design an emergency lighting
scheme, requirements for exit signs, data authentication and
the importance of quality. We compare alternative types of
emergency lighting and the use of automatic testing. The
seminar is relevant to anyone designing emergency lighting
installations.
Central Battery Systems
CIBSE approved CPD seminar
The Central Battery Systems seminar gives an insight into the
design, application, standards, regulations and preferred code
of practice relating to central battery systems and the testing/
maintenance requirements covered by the Fire Safety Order.
The presentation is aimed at consultants and engineers looking
to develop an understanding of central battery systems with a
view to becoming a product specialist.
De-energising the Office
CIBSE approved CPD seminar
The De-energising the Office CPD seminar explores where
office lighting design has come from, and where it is heading
as we look towards the future – discussing the latest
technologies, and the thinking behind modern office lighting
design.
The seminar also takes a look at the most recent legislation,
EN12464, and how it can be used to produce compliant and
energy reducing designs.
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Services and maintenance
CC2814 - September 2015
Services and maintenance
Training
Operation and Maintenance Training
While our central battery systems and addressable testing systems for emergency lighting are designed to be as straightforward
as possible, many users find it beneficial to undergo some initial structured training on the correct operation and maintenance of
the systems. This can take place either at your premises or at our Doncaster training facility.
Through presentations, hand-outs and hands-on experience, we provide you with a complete overview of the system, an
introduction to its operation and functionality, guidance on the use of fault-diagnosis charts, details of maintenance requirements,
and an understanding of the installation requirements for any future expansion.
This training will ensure that you are competent to carry out the testing and
maintenance of your emergency lighting system in accordance with the latest
legislation
For more details, please contact our
service department on 01302 303349 or
LightingServiceUK@Eaton.com
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Services and maintenance
Consultancy services
A pre-installation visit will provide you with advice on the correct method of
installation and give you an opportunity to ask any related questions.
Pre-installation Visits
For customers purchasing addressable testing systems or
central battery systems, Eaton offers a pre- installation site visit
to discuss the finer points of system installation and to guard
against any potential pitfalls.
Primarily aimed at contractors’ project managers and
installation teams, these visits cover issues such as cable
types, data loop configuration, addressing of devices
(Easicheck 2 and CEAG), device and system operation and
system limitations.
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CC2814 - September 2015
This service is included free-of-charge for customers ordering
two or more panels for the same site. To discuss your
requirements in detail, please contact the service department
on 01302 303349. You might also want to consider our
complete installation, commissioning and certification service
(see page 8).
Services and maintenance
Consultancy services
Inspection of Emergency Lighting Systems
Lighting Design
By law, building managers or owners have a responsibility to
ensure that their emergency lighting systems are maintained in
an efficient state, in efficient working order and in good repair.
Failure to comply is taken very seriously by the courts and has
already resulted in fines of up to £500,000 and jail terms of up
to 20 months.
Eaton has a dedicated team of lighting design engineers who
are able to create mains and emergency lighting schemes to
meet your requirements using the latest Relux software for
2D and 3D designs. All of our engineers hold Lighting Industry
Federation qualifications and are ICEL accredited. For access to
this free service, please contact your local sales engineer.
The designated ‘responsible person’ also has to make sure
that anyone working on the system is a competent engineer.
As this is generally difficult to assess, BAFE (British Approvals
for Fire Equipment) has introduced a new scheme that enables
companies to receive third-party certification proving their
competence in the design, installation, commissioning and
maintenance of emergency lighting systems. (BAFE operates a
similar accreditation scheme for fire alarm companies.)
Our design team can produce a legally compliant scheme using
lighting levels in accordance with The Chartered Institution of
Building Services Engineers (CIBSE) code for interior lighting.
In addition, for a more immediate response, we have an
estimation tool which is used by Eaton Sales Engineers to give
a very quick product specific scheme for tender purposes.
The design team are able to receive files from most sources
including AutoCAD files, PDF, etc.
Eaton was the first emergency lighting manufacturer to gain
accreditation to the new BAFE SP203-4 scheme, so when you
call us out to check your emergency lighting system, you can
be 100% confident that our qualified engineers know exactly
what they are doing and will give you completely trustworthy
advice.
In addition to standard lighting schemes, Eaton can incorporate
the latest in LED technology. Both standard and colour
changing luminaires can be used when a dramatic effect is
required. For larger projects, we can produce 3 dimensional
imagery and building walk-throughs. To complete our design
service, Eaton can include emergency lighting complemented
by our EasiCheck addressable test system.
Working from the BS 5266-10 checklist, we will provide you
with a report either stating that the system complies with the
regulations or identifying any deficiencies and advising on the
necessary remedial action.
Using a BAFE-accredited company to inspect your
emergency lighting system not only ensures that you
receive a competent service, but also demonstrates that
you have complied with the law.
For complete peace of mind, call the service department today or speak to your
local sales contact to arrange an inspection of your emergency lighting system.
We will also be happy to talk to you about regular testing and maintenance of
your system (see page 9).
For more details, please contact our
service department on 01302 303349 or
LightingServiceUK@Eaton.com
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Services and maintenance
Installation, commissioning and certification
Eaton offers a complete central battery unit installation, commissioning
and certification service, designed to ensure that emergency central
battery systems are in full working order and ready to respond effectively
after installation.
Our team of fully trained and experienced service engineers can install the whole CBU system for you, including mounting and
connection of batteries. A thorough inspection and comprehensive functional check is carried out as part of the commissioning
process. The engineer will then certify that the system is fully operational and fit for purpose.
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Services and maintenance
CC2814 - September 2015
Services and maintenance
Testing and maintenance
Emergency lighting is first and foremost a life-safety system,
designed to help occupants evacuate a building without injury
in the event of a mains power failure. It must, therefore, be
maintained in a peak state of readiness. If the emergency
lighting fails to function properly, then lives could be put at
risk, and organisations and responsible individuals can be
prosecuted.
The test regime of BS 5266 requires a monthly operational test
of the emergency lighting, which may be carried out by users
if they are capable of doing so, plus a full-duration discharge
test once a year. The annual test should be performed by a
competent engineer, who must ensure that the occupants of
the building remain safe both during the test and while the
system recharges.
To help prevent such situations arising, the Fire Safety Order
places a mandatory obligation on building occupiers to carry
out regular testing and inspection of emergency lighting
systems in accordance with the requirements of BS 5288:8.
We have a team of trained, highly skilled engineers available
across the UK, and our service and maintenance agreements
can be tailored to suit your individual requirements. At each
scheduled maintenance visit, we will provide you with a system
status report and update your service log. These records can
then be used to demonstrate that your system has been tested
according to BS 5288:8. We will also identify any faults with the
system and provide quotations for rectification work.
It is not enough to fit an emergency lighting system and then
just forget about it. Eaton, therefore, offers a full preventative
maintenance package for all its emergency lighting systems.
The company was the first emergency lighting manufacturer
to receive third-party accreditation under the new BAFE
SP203-4 scheme, which provides a way for organisations to
demonstrate their competence in the design, installation,
commissioning and maintenance of emergency lighting
systems.
With a Eaton service contract, your emergency lighting
system will be tested and maintained by skilled engineers
who know the equipment inside out. It’s hassle-free and
you will have complete peace of mind that you have
discharged your legal responsibilities.
For more details, please contact our
service department on 01302 303349 or
LightingServiceUK@Eaton.com
Service and maintenance CC2814 - September 2015
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Services and maintenance
Spares
To minimise downtime and avoid compatibility issues, make sure you
source your spare parts directly from Eaton.
As a manufacturer, Eaton holds stocks of the critical
components that may be required for repairing our products
in the field. This means that, in the event of a fault, we can
help to restore your installation to full operating capacity in the
shortest possible time, which is particularly important for lifesafety systems such as emergency lighting.
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Services and maintenance
CC2814 - September 2015
All our spares are original and genuine, so you can be 100%
confident of their quality and compatibility. As we have product
documentation readily to hand, we can quickly identify the
exact part you require. If you need on-site assistance with
a repair or replacement, we can send out one of our trained
service engineers to help you.
Services and maintenance
Technical support
Eaton has a dedicated Technical Support team, staffed by fully
qualified engineers who are able to offer customers advice and
guidance on a wide variety of technical matters via telephone
or e-mail.
For most technical queries, a process of systematic questioning
will enable us to diagnose the problem and advise you of the
appropriate solution. Sometimes more detailed troubleshooting
and analysis methods may be used to determine the root
cause of the problem and the best way of resolving it. If
necessary, the Technical Support team can also call on the
knowledge and expertise of our product marketing, R&D and
design departments to help resolve the issue.
The Technical Support team is also the first port of call if
you need assistance with product information, installation
and operating instructions, luminaire spacing, options for
replacement lighting, or the requirements of lighting standards.
In addition, Eaton has a dedicated team of lighting design
engineers who are able to create lighting schemes to meet
your requirements using the latest Relux software for 2D
and 3D designs. All of our engineers hold Lighting Industry
Federation qualifications and are ICEL accredited. For access to
this free service, please contact your local sales engineer.
If you have any technical issues, contacting
our Technical Support Team is the quickest
way to get the answers you need.
For more details, please contact our technical
support team on 01302 303238 or e-mail
LightingTechnicalUK@Eaton.com.
For more details, please contact our service
department on 01302 303349
Service and maintenance CC2814 - September 2015
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Eaton
Electrical Sector EMEA
Route de la Longeraie 7
1110 Morges, Switzerland
Eaton.eu
Eaton
Cooper Lighting and Safety Ltd
Wheatley Hall Road
Doncaster
South Yorkshire
DN2 4NB
Tel:
Fax:
Web:
Email:
+44 (0)1302 303303
+44 (0)1302 367155
www.cooper-ls.com
LightingServiceUK@Eaton.com
© 2015 Eaton
All Rights Reserved
Printed in UK
Article No. CLS-CC2814
July 2015
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