BROCHURE
MiVOICE OFFICE
HEALTHCARE SOLUTIONS
MiVOICE OFFICE IN HEALTHCARE
Doctor surgeries are facing ever-increasing financial and patient care levels pressures. In this modern
healthcare world, surgeries require more than simply dial tone to communicate effectively with patients.
MiVoice Office delivers a communication solution that ensures your
surgery is more flexible and responsive during high volume inbound
call periods and yet still delivers a lower total cost of ownership.
MiVoice Office is more than a simple telephony solution. It ensures
that during busy call periods, especially when the surgery opens,
patients no longer constantly have to redial the surgery to speak to
reception staff to book doctor appointments.
MiVOICE OFFICE - PERFECT FOR DOCTOR SURGERIES:
· STAR – flexible call routing based upon time,
day of the week, specific dates
· Real time call queuing position notification
& estimated time to answer notification
· Staff Presence information & secure
instant messaging
· One Number Solution for community based
Doctors/Nurses
· Eliminate Hosted Audio Conference Fees
· Lower Total Cost of Ownership
BROCHURE | MiVOICE OFFICE HEALTHCARE SOLUTIONS
MiVOICE OFFICE IMPROVES PATIENT
CARE, LOWERS COSTS & LIBERATES
HEALTHCARE STAFF
PUTTING THE PATIENT FIRST
MiVoice Office delivers simple networking, call routing
and the ability for community based nursing to make a
significant positive contribution to the patients treatment
plan, ensuring re-admittance rates to hospitals are reduced.
Scheduled Time-based Application Routing (STAR)
Doctor surgeries require more than simply day/night
mode. STAR enables you to create & save multiple ring
plans, automatically varying how inbound calls are routed
dependent on the time of day, day of the week or specific
dates. STAR is ideal during busy call periods i.e. when
patients call in to request an appointment, over lunch and
includes the ability to play bespoke announcements on
public holidays when the surgery is closed.
COLLABORATION
If surgeries have a requirement for more sophisticated
web based collaboration requirements, including video
conferencing and desktop sharing, for complex case reviews
or to receive second opinions. MiVoice Office can be
complemented with MiCollab.
STANDARDS-BASED ARCHITECTURE
Real time call queuing position notification &
Estimated time to answer
MiVoice Office is based upon a scalable digital IP platform
that combines the best of IP and traditional telephony
technology. It’s designed to scale and protects your initial
investment with add-on modules and processors – all in a
form factor that works for shelf-top, rack mount and wall
mount scenarios.
MiVoice Office notifies inbound callers of their position
in the surgeries call queue and additionally provides the
estimated time to when they will be able to speak to a
member of the surgery staff.
Presence information & secure instant messaging
Enhance staff productivity by enabling colleagues to
instantly view, in the windows based PC call manager
software, which staff members are free and available to
receive calls. MiVoice Office delivers discreet, yet secure,
instant messaging between colleagues within the surgery.
MITEL | SIMPLY COMMUNICATING®
One Number Solution for community based nurses and Doctors
No longer will Doctors or Community Nurses have to
carry two mobiles or provide personal mobile numbers to
patients. Now your staff can “twin” a desk phone with
multiple devices ensuring your staff only ever have to
provide their desk phone number.
Eliminate Hosted Audio Conference Fees
Meet-Me and Ad Hoc Conferencing enable healthcare
professionals to pre-schedule or create a conference call on
the fly, without any additional hosted or service fees.
Lower Total Cost of Ownership
MiVoice Office provides your surgery with a complete suite of
ready to use productivity enhancing applications as standard.
Including; Unified Voice Messaging with Automated Attendant,
Meet-Me Conferencing, Automatic Call Distribution, Hot
Desking, Mobile Hand-Off, Teleworking and Reporting
mitel.com
GLOBAL HEADQUARTERS
U.S.
EMEA
CALA
ASIA PACIFIC
Tel: +1(613) 592-2122
Fax: +1(613) 592-4784
Tel: +1(480) 961-9000
Fax: +1(480) 961-1370
Tel: +44(0)1291-430000
Fax: +44(0)1291-430400
Tel: +1(613) 592-2122
Fax: +1(613) 592-7825
Tel: +61(0) 2 9023 9500
Fax: +61(0) 2 9023 9501
FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS, VISIT OUR WEBSITE AT MITEL.COM/OFFICES
THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date
of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a
result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
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