Return Material
Authorization Procedure
Sensor Re-calibration RMA Program
1. Please request a Return Material Authorization (RMA) number by emailing us at,
rma@degreeC.com, or by calling us a 1-877-degreeC and asking for the RMA coordinator.
When calling, please be prepared to provide the following information:
 Your name, company, telephone, FAX and email information
 Quantity of products to be returned, with corresponding Degree Controls
part number and serial number
 Reason for product return
Alternatively, you may email us a completed RMA request form (see attached) and email to
the RMA coordinator at rma@DegreeC.com.
2. A purchase order number or advance payment to cover estimated charges will be requested
at the time the RMA Coordinator issues an RMA number. For international or cash in
advance customers, a proforma invoice will be sent to you upon disposition of product
repair listing all charges incurred.
NOTE: In-warranty product can incur costs though
damage, misuse, cosmetic issue or no problem found.
3. Once an RMA number has been issued, the RMA form shall be updated and resent in a
confirmation e-mail or FAX with shipping instructions. All product returned to Degree
Controls should be marked to the attention of the RMA Number (Attn: RMA #1234) and
sent to the address provided. For both in-warranty and out-of-warranty repairs, you are
responsible for paying your outbound freight expense, any applicable import and/or export
duties and taxes. Degree Controls will pay the return freight expense for in warranty
repairs.
4. It is preferable that the original packing, including any anti-static and/or foam packing be
used on all returned product. Should the original product packing not be available, then
adequate packing should be used, taking into account the method of shipment of the
returned product. You are responsible for delivering the returned product to Degree
Controls safely and undamaged.
5. The RMA number should be clearly marked on all returned boxes, packages and
accompanying paperwork. RMA’s received by the RMA coordinator that are not clearly
marked may experience delays in processing.
6. International RMA’s will require payment of a proforma invoice. Wire payments are subject
to a $25 handling fee.
7. On receipt of product returned under an RMA number, a Receipt Notification e-mail or fax
will be sent to you by the RMA coordinator confirming receipt of product and quantities
received. Please check the Receipt Notification to assure the product and quantity of
product received by Degree Controls matches what you shipped.
8. RMA numbers are only valid for thirty (30) days. RMA numbers older than thirty (30) days
need to be revalidated by calling the RMA coordinator before product is returned. Failure to
comply with the above may delay the processing of your RMA.
Please help us to process your repairs/claims as quickly as possible by following the above
procedure.
Thank you!
Degree Controls, Inc
RMA Procedure
Page 1 of 2
Sensor ReCalibraion Form
Sensor Recalibration Return Material Authorization Form
Worldwide Customer Service
rma@degreeC.com
FAX: 603-672-9565
Degree Controls Inc.
18 Meadowbrook Drive
Milford, NH 03055-4612
DegreeC Assigned RMA #:
Company Name:
Company Name:
Street Address:
Street Address:
City, State/Province, Zip/Postal Code
City, State/Province, Zip/Postal Code
Ship To:
Bill To:
Your Account Information
Country:
Contact Name:
Phone:
Country:
Contact Name:
Phone:
FAX:
FAX:
Email:
Email:
Purchase Order, General Instructions
Reason for Return Authorization:
Your PO Number/Credit Card info for Repair:
Standard Calibration
Method of Return Shipment if required:
Calibration with before and after data
Account Payable Contact, phone and or email:
Credit card, contact Jim Maguire if there are issues
Repair
Failure Analysis
Original PO Number in which units were shipped:
Replacement
Your special instructions:
Product To Be Repaired
Item #
DegreeC Part
Number
DegreeC Serial
Number
Symptom or Problem
1
2
3
4
5
6
7
8
9
10
By submitting the product described above to Degree Controls for repair, Customer acknowledges and agrees
that it shall pay the amount charged by Degree Controls for the repairs immediately upon receipt of written
notice (or pro-forma invoice) from Degree Controls setting forth the date of completion of repairs and the
total amount due. If the amount due remains unpaid thirty (30) days after delivery of such written notice to
Customer, Degree Controls at its option, shall have the right to retain the product or dispose of such product.
Degree Controls, Inc
RMA Form
Page 2 of 2
Sensor ReCalibration Form